Air Engineers Service Experts

★★★☆☆ 2.5 / 5 (48)
Emergency Call


: 8475 Western Way Ste 100, Jacksonville, FL 32256
: (904) 217-5888
: https://www.airengineers.com/?utm_source=Yelp&utm_medium=ppc&utm_campaign=PinDot

Company Overview

For over five decades, Air Engineers Service Experts has been a trusted provider of HVAC and plumbing services in Jacksonville. Our expertise includes cleaning air ducts and boosting air quality indoors, allowing homeowners of Jacksonville to elevate their houses and businesses. We aim to be the leading service provider in the Jacksonville area.

Business Services

  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • HVAC installation or replacement
  • HVAC system repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Water heater installation
  • Water heater repair
  • Water pipe repair

Business Location & Hours



Mon:Open 24 hours
Tue:Open 24 hours
Wed:Open 24 hours
Thu:Open 24 hours
Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours

Recommended Customer Reviews

Phil W.
★★★★★

This was my semiannual system checks for my two home A/C units, a package unit on the first floor and a heat pump on the second. Thomas arrived on time and was a pleasure to have here. He was very thorough in his review of my systems. He was professional and very polite. He took pictures on his phone of my units and showed me the extensive corrosion on my attic unit. He made some good recommendations on the best steps for me. I wax very impressed with the service and offer my highest recommendation.

John B.
★★★★★

Our A/C was making a strange sound. The fan didn't come on so I called Air Engineers since we have had a service plan with them for the last five years. Paul R., Technician #424, came out within an hour and a half of my call to the office. He diagnosed the fan motor was malfunctioning and arranged for repair the next day. Paul was respectful of social distancing and ensuring he did not track in dirt on our floors. My wife and I are very happy with the services we have received from Air Engineers!

Donald H.
★☆☆☆☆

i was terribly treated by both service mgr Steve and mgr Jeff by this company. a tech by the name of Jose was a great and professional guy, who came the day before unfortunately he did not have time to do the job, but promised me it would be done the next day for the price of $350.00 plus Freon, so we waited and waited finally Steve called short over the phone said , they were not coming ??? unit was to old and then hung up on me i think , never called back , so i called to speak to the owner or gm of the company . Jeff mgr called me back, but went on the defensive conversation went no where protected Steve and bashed Jose poor guy. did not want to hear my story is how it came across. finally agreed to do the work, BUT made it sound like pay if not working tough luck, Really, i,m in the service business, would never treat anyone the way my wife and i were treated, bigger fish to fry is my response to their call to busy to do a small fix rather i spend $10.000 on a new unit and they will be happy to show up. i would highly recommend not to deal with these people, again their tech. that came out was honest and a true professional.

William K.
★☆☆☆☆

I have nothing but respect and regard for the technicians who work for Air Engineers. But their scheduling department headed by a woman named Crystal at Air Engineers is incompetent and unpleasant to deal with. Several weeks ago, we made an appointment with Air Engineers. When when the day of our appointment arrived, nobody came to our house to service our AC. It seems that when we made our appointment the scheduling department forget to record it in their schedule. We subsequently rescheduled a visit and when we did, the technician said we had major leaks in our AC and we needed to quickly get it repaired. This was especially urgent as we were going out of town for 4 weeks. However, when we called back, Crystal would barely give us the time of the day. We told her about our schedule and she said she would get back to us. But she totally blew us off. Finally we called the office again and got some other people in the scheduling office. They included Tine, Elaine and Jose and they were very nice and told us they would make sure our AC was fixed before we left. We even got an e mail saying they would come out today Friday. But on Friday, we waited around and nobody came. When I called Air Engineers, the scheduling department said that they had canceled our appointment. When I asked why they did not at least tell us. Crystal, who seems lacking any sense of empathy, said they had talked to my wife. In disbelief I said her comments were not true at all. In fact, If Crystal had called my wife, I mentioned that I would not be calling her to inquire why there were no technicians at our house in the first place. As you can see, Air Engineers has left us hanging several time. It seems that we call them, they promise service and then they never show up. If you talk to Crystal she is very unpleasant and non apologetic and does not seem to care whether our AC is fixed or not. The technicians at Air Engineers are first rate especially Jose. But the scheduling department under Crystal provides terrible service. At least Elaine, Jose and Tine are sympathetic. But Crystal is another matter. Avoid her at all cost. The service manager at Air Engineers needs to find a better person to run their scheduling department. Crystal seems unorganized, and she seems indifferent as to whether the company provides good service or not.

John E.
★★☆☆☆

the good news was they did show up in there allotted time frame .bad news was they charged me for something that was not necessary. They did not resolve the problem. Had to have another company come out and repair a/c unit I'm out 225.00 thanks for nothing....

Robert D.
★☆☆☆☆

Do not buy an A/C system or Air Handler from these people. They knowing sell defective merchandise and then get you for a huge repair bill ( even with warranty coverage)After 4 years my air handler developed a leak in the copper tubing. This type of thing should not happen in 300 years. The first guy came out and could not find the leak, replaced the coolant, $400. Said it must be a faulty valve. The guy came out to replace the valve a few days later and told me the valve was would be $525. This is for a simple brass shut- off valve. I ask him to look for the leak and he finds it, inside in the air handler I was informed the whole cooling package would have to be replaced. So under warranty this repair cost me $675. I am out over $1000 because of shoddy workmanship on the copper tube weld. They did not help out at all. Now, a month later, they say I did not pay the $675 and are trying to get me to pay it (again). The amount shows paid on my American Express statement on June first. I called them and they said there was no record of my payment. ( I paid the service guy when he was here.)These people are incompetent at best and only want to get as much money out of you as possible.

Toni M.
★★★★★

My technician was Bill. He has a great personality and is very easy to get along with. He was very informative and gave me updates and set a follow up a

M.R. F.
★☆☆☆☆

NOT TRUSTWORTHY!! My AC wasn't cooling well. They diagnosed a bad circuit board and wanted over $800 to replace it. When I asked how much the actual part was, they claimed that they didn't know (or really wouldn't tell me). When I asked what the part number was so I could find out myself, they again claimed they didn't know (wouldn't tell me that either). After some research I found out that the OEM part was only $280. So I ordered it myself but then they refused to install it.

Alton M.
★★★★★

The do a great job and close to me. They are professional, know their stuff and can clean or replace air ducts.

Andy W.
★☆☆☆☆

I use to love this company and have used them for the past 4 years for all my service needs. I decided to have them install a new unit in my house and today is Day 27 of problems. Not once has the very expensive, top of the line unit worked and in fact, it has made me miss my 17 year old 1 stage, 14 seed units tremendously. I now have mold in the bathrooms (which is causing us both to feel allergy-like sick everyday) and my hard wood flooring is warping, I've have Reef aquarium fish and live coral die bc temps get too hot, and my dogs are panting and shedding all day every day. All while having to take so many days off work to meet representatives and service people who are constantly running late for a 2 hour service window. They have attempted to fix the original cooling issue but have failed each time. Today they are suppose to be here between 12-2 and for the 3rd time they are running behind with no estimate. I've never given a bad review on anything because I give way more time than I should for people to correct their mistakes. Everyone deserves a chance to remedy issues that come up because sometimes these issues are unpredictable. But with numerous other consults I'm participating in now, no other company can figure out why it would take almost 30 days to right this ship, which still hasn't occurred. I'm at a loss for what to do if this doesn't get handled and all my issues they have caused fixed, and I hate to say this might be the first time in my life I'll have to resort to litigation efforts which makes me sick to my stomach to even think about doing.

Call Us Now