Air & Energy

Maria W.

EVERYONE at Air & Energy was kind and patient in dealing with a woman who REALLY needed hot water. :) They evaluated my situation, determined the hot water heater I needed and quickly scheduled the service. They answered phone calls (no machines!) and they were kind and patient. They did not try to """"over sell services"""" that I didn't need but did make some valuable offers. The value for the money was excellent! I couldn't be happier!

Ann R.

Horrendous. Young plumber not willing to fix issue onsite but charges 1.5 hours of time standing around and then sends estimate to come back another day to repair. Would have been happy to pay to fix on first visit but not for 2 visits and accrued hours for literally nothing. Seems like Air and Energy is used to this type of feedback. I guess it's one way to make a little extra money if Lapensee is getting all your business.

James S.

Of course, my AC went out Thanksgiving day! 1st thing Fri called Air & Energy. Immediately got a 10-2 appointment. Manuel Lopez showed up at 10, found the problem, & fixed! He was friendly & competent. I'd never go anywhere else.....this is usual service for A&E. Thank you!!!

Michelle L.

I had the best professional service from Air & Energy from start to finish. I closed on my villa and needed to have a new hot water heater installed, surge protector, some electrical breakers checked and a get a quote on moving my air condition unit. I had the pleasure of speaking with Serena, who was excellent explaining the products and the install services. Serena did an awesome job setting up and coordinating the three appointments. The service time was flawless and the way she strategically planned the appointments, all was completed in very short amount of time. This was so nice as I hadn't moved in to my new place. I highly recommend the company as each of the gentleman that came out Joey, Corbin, Doug and Miguel were professional and took the time to explain everything I needed to know. They were proficient and professional. They were respectful of the property and very clean and neat while preforming the services. Excellent! Excellent! I know I am in good hands.

Bill F.

We had the pleasure of having Cam a service technician at our home for a repair. He was efficient, effective and professional. We would certainly recommend him for any service repair. Great job Cam! Steven & Wanda H.

Kathy H.

Outstanding customer service given by Dustin and team. This was our first experience with Air & Engery. We had 2 a/c units replaced at one of our rentals; our experience from beginning to end was exceptional. We will call them again for any future a/c replacements. We highly recommend Dustin and The Air & Ener """"Simply better"""". Once again we had Air & Engery install another a/c unit at a different property. From the initial service call to sales to scheduling to installation--simply better! However, In the future I would suggest a contact after the job. Printed materials given upon installation did not mention filter size--installation team didn't know--they custom cut one as they didn't have regular filter--they would have """"office"""" to call me. It's been almost 2 weeks with no call. Other than that--I would still recommend them.

Bonnie B.

poor communication, job took several visits to complete, several missed appts,poor communication from office. will NEVER use or recommend again

Mike R.

My reason for contacting this particular company was because they are a combined plumbing and electrical company. My new water heater stopped working so I called them. I indicated it stopped working after the power company was working on hurricane restoration lines and the power kept going on and off due to what the power company was doing. Whatever it was seemed to have 'fried' my water heater. The water heater was still under warranty by the manufacturer and they would cover the cost of a diagnostic and repair. So in theory, this repair should have been relatively smooth. I explained the issue, made the appointment and thought I was in good hands. What happened next is that a plumber showed up 3 hours before the appointment time and puts that on the receipt 'homeowner not home'. Well, no kidding I wasn't home, the appointment wasn't for another 3 hours. So he circles back closer to the appointed time and he is not equipped in any way shape or form to actually fix anything. This was nothing more than a totally useless drive-by appearance for no other reason than to charge me $140 and get a receipt that wasn't submissable to the manufacturer because the plumber was more interested in CYA with putting 'homeowner not home' on the receipt and collecting the $140 than diagnosing the issue. Oh, no, they wanted another $140 to send out an electrician. So now I am looking at $280 of sunk costs and no closer to getting an operational water heater. I called 3 times to discuss the matter and they ended up sending an electrician with the promise of a new plug and wiring for a flat fee of $395. Well, no. Of course that was a lie also. Now I need an entirely new wire all the way to the electrical panel. So now we are in for $140 already charged, and over $900 estimate for the new wire to run the 20 feet to the panel box. I don't fault the electrician they sent, he ended up being thorough and he did not charge me because I guess he had heard I had already paid $140 for nothing. This company seems to engage in an endless bait and switch strategy of quoting you one thing and then racheting it up. I fully expected the problem to be solved on the first visit for $140. That didn't happen. Okay, it is more complicated, now it is $395. Okay, let's do it. Oh, oops, it's not going to be $395, it is now over $900. And still no end in sight. So lesson learned, don't necessarily assume a company with supposed multiple areas of expertise are going to be able to handle a problem that might fall into a gray area of 'is it a plumbing or an electrical issue?"""". No, they will find a way to overcharge you for both and still not fix it. I am so disgusted and feel ripped off by this company. They promote all the warm fuzzy small time family business BS on their website but they don't stand behind their brand and make empty promises.

Jackie C.

Called them on Sat. 8/12/23 about my A/C coils freezing up. 1st visit they stated it was the wires crossed on the blower motor. They """"fixed"""" it. Cold air will be normal in the morning. Cost $209.00 in less than 40 min. Next morning 95 degrees in my house! Called them back 4 times & each time a different technician shows up with a new """"problem"""" that costs more money! 2nd time it was the TXV value that was bad """"it wasn't"""" cost was $905.00 plus service cost of $225.00. The part had to be ordered. By Thursday 8/17/23 I had spent $1,339.00. Ridiculous to think this was the same company who installed the system years ago! Then they tell me it was the motor but we don't work on motors. Really? That's what the 1st technician worked on and switched wires around. So I had to either buy a new motor for $1,100.00 or a used one single speed off their truck for $250.00. I called their supervisor multiple times because he even stated they couldn't fix it after the 1st day? So I bought the used motor and it was back to normal. I spent $1,589.00 with $1,339.00 wasn't required. The sole purpose was to gouge money from customers because of the record summer we experienced in FL. I sent the owners an email and no answers or calls. This is how they do business so I hope this feedback helps the next customer. Do you believe 4 technicians came to my house and none was able to fix my issue except the last one. They tried to convince me I needed a new system for $8,000-$13,000 range. My unit isn't that old but this is how they run their business. I'm flabbergasted at the sheer work ethic and personal responsibility this establishment operates with. Just a completely horrible experience!

John L.

I have used their plumbing, electrical and AC services for my business. When I call them I know the job will be done right and if something isn't right they stand behind it. They are very involved in our community and their customer service is outstanding.