Air & Energy

Ryan H.

Company states they have a 24 hour on call--yet no one answered the phones at 9PM. Owner stated it's 24 hr based on availability--seems misleading to me. With all the HVAC companies around these guys seem like subpar

Michelle R.

Air & Energy came in to replace my HVAC unit to include an APCO-X unit. I began smelling a stale odor in my house and I called them. I asked the service person if my UV light possibly went out and he informed me that there was not even a unit installed (as it should have been per the discussion with Keith at the time of the bid). The service man sprayed down the coils to from what I understand had bacteria/mold growth. He went on to indicate there were issues with the coils on my particular unit and would be back to spray again, for which he has not returned. He also noted that the coils may need replaced. Keith called me 13 days later and indicated that in fact they did not include the UV light as we had discussed as I wanted the higher end unit because of the lifetime warranty (it was only $170 more than the mid unit that had a 10 year warranty), and his response was also what's in the past is in the past. The thought process here is he lied to me to get the bid to come in lower than the other 4 estimates I got just so they could get the job. They are doing nothing to rectify their error and want to charge me for their error. Naturally at this point my review does not show in their FB page. They only allow positive reviews. This should tell you all you need to know. Run from this shady place.

Bud G.

In Spring 2018 Air and Energy installed a new Trane AC unit for my house. The cost was around $10,000 including the warrantee. Three years and three weeks later the air handler in my garage started leaking. We paid $184 per year for maintenance, paid on a year to year basis. The technician came out and told me that the pan under the coils was cracked. The unit was three weeks out of warrantee. His visit was $171. The repair would cost $800 because to replace the pan they would have to remove and then reinstall the coils. The technicians came, removed the coils and the pan, replaced the coils land installed a new pan, and replaced the insulation which was soaked. I could see right away that the pan wasn't cracked. They wanted to take it away, but I pointed out that the warrantee on it had expired, and that I had to pay for the replacement. I kept the original pan. While they were there, they replaced the outside drain line where it came through the wall. To me, I believe that was an indication the perhaps there was something wrong with the drain, I paid them the $800. After they left, I filled the pan with water to see if it leaked, which it didn't. I made a video. I called up and complained. The manager argued, but after I mentioned reviews, he agreed to return $500 of the $800. He said that they would have had to dry the unit regardless. They returned $400. But after I called up and complained again they returned the additional $100. So the ersatz repair cost me a total of $471 ($171 + $300). One week later the unit started to drip again. I attached my Shopvac to the outside drain and blew out a clog of gunk. I then dried the unit by letting the fan run for a day without cooling. I took photos of the gunk I asked Air and Energy why they didn't check the drain when they did the semiannual inspection. I was told that isn't included in the maintenance service. I wondered why such a common problem wouldn't be addressed. I had paid in advance for the second semiannual inspection, so I didn't terminate the service. About a month ago, on a Friday, the service technician made his inspection and declared that the system was fine. On the following Monday the system shut itself down. I called a different AC company. The technician came out and poured some drain cleaner down the drain tube, and the unit was working fine again. I asked him if they clean the drain line during their inspections, and he said of course they did. Air and Energy also provides a plumbing service. I have an outside sink which had a clogged drain. They sent out two people to clear the clog. They were unable to do it because, as they said, the curves in the line were too acute. They didn't have their video snake (or whatever they call it) with them, so they couldn't say for sure what the problem was. They said they could knock a hole in the wall or under the foundation to fix it, but that probably wouldn't be worth it. They charged me $117. I said to send someone else out to try to clear the drain. Two days later the new plumber came out with a camera. He couldn't fix the problem. The charge was $247. Air and Energy said they would blow out the drain system for an additional $1300. I declined. I solved the problem with a $10 bottle of sulfuric acid, readily available in the plumbing sections of various stores. You can see photos and a video which document the information in this review at https://vimeo.com/641208044

Deanna P.

Jimmy Cuellar was on time, efficient, courteous and professional. Excellent service! I have used Air and Energy many times for many things at multiple properties.

Yoram S.

Worst experience ever. Way over priced and I was only 4$ short on a 2 minute job replacing a capacitor out the 310$ bill and it took the technician less the 5 seconds to remove the new capacitor and reinstall the old one.

Jack G.

I have purchased new A/C, 2 toilets, water heater plus service calls for plumbing, electrical and maintenance for A/C over the past 10 years. I've never been lied to, pressured or disappointed. I've probably spend almost $15,000 over that period. I would highly recommend them. Not the cheapest, but the best.

Kay J.

DO NOT call these people for a plumbing repair. I'm a VIP member and called and asked for garbage disposal replacement. I also asked if I should go buy my own disposal and she told me no. When they showed up 4 days later they wanted $395 to replace my current one. They said she was supposed to have advised me of the price when I booked the appointment. So l would owe for the trip charge even if I turned them away I had mine replaced this summer in Milwaukee for $125 for the plumber and $110 at Lowe's. My neighbor here had his replaced for $175 over the summer... that was the plumber and they provided the disposal. I called and complained and they told me that Bonnie would call me back. It's been two weeks and I've never heard from anyone. I will not be calling them again

Jack J.

Received a service for the air conditioning unit. Tech poked several holes in the ductwork in the garage for a temperature reading. He cleaned three sides of coils on the outside unit. He checked the coolant level and released the extra refrigerant from the unit, leaving a greasy look on the grass beside the unit. The technician seemed concerned about the seven year old unit and suggested a brand new unit. Even had a salesperson call to schedule the new unit. After he left, we decided to use a can of coil cleaner and clean the built up dryer lint from the back side of the unit and and patch the five holes on the ductwork

Jeff V.

I would caution any customer in using this company as a plumbing source. Please unsure that before you call for ANY service that the work needed to be done isn't anything minor or else you will be left with at least $130 fee. In my case, I was charged this for replacing a rubber grommet that took 5 min to replace. The company did not seek to re-adjust this in spite of little work needed. I can't speak to any major work done by this company as they didn't stay here long enough to evaluate. I spoke to the owner, nothing was resolved so if you can fix any minor plumbing issues, my recommendation is that you fix it yourself or find another company that will not lock you into a minimum fee for any minor repair.

Jane O.

The very BEST in customer service, affordability and compassion for their customers! Will never go anywhere else! So very relieved and happy!