Air & Energy

Harold J.

!!!! BEWARE OF THIS COMPANY !!! My home is around 9 years old ( 2015), was a summer home, so only used 4 months out of the year.. I purchased this home a year ago, so decided to get a routine hvac maintenance done in february 2024.. I called several companies to get prices when I called air & energy for prices, they quoted what the standard prices was showing on their website. I decided to to go with them. My hvac was been working find with no issues, just wanted a routine maintenance. Air & energy came out in February for the routine maintenance. I greeted one technician at the garage, he informed me what he was here for and we discussed what was going to be done. 10 minutes later he tells me """" Oh, there is another tech here with me, he is at the side of the house at the outside unit"""". I'm surprised this person did not greet me first before touching on my home equipment, and what is this person doing for so long on the side of my home.. Eventually, he came around and we greeted, they proceeded to do the work. After completed, they said everything looks good, and I paid the cost.. couple days later I realize the temperature was not holding as usual. I checked the thermostat, notice thermostat was on and showing cool on, but the hvac was not coming on or responding. I thought it was the thermostat having an issue or going bad. I researched the issue for thermostat and potential thermostat replacements. After another week, did more research on the thermostat issue and put it on fan, but the fan would not come on. That lets me know the issue is not with the thermostat but with the hvac unit. Research, show that this issue comes about when someone is working out at the outside unit and caused a short. That's when I called air & energy, to report the issue. They said, we may have to charge you if the issue is not related to our work. I realize everything was working fine with this unit before they came with their routing maintenance, and they was the only one at the outside unit. They came back out and the guy found a fuse blown in the hvac, but he did not know why It blew. He replaced the fuse and left. Later that evening, the hvac shut down again as before. I called them the next day, they came back out with another tech. He went out to the out side unit and found a short in one of the wires ( cut in wire casing). He said that's the issue, he repaired the wire from being exposed. And presented me a cost of $161..... At this point, I feel I'm being schemed.. I told the tech I want to pay the manager because i want to share my experience of this service with him.. He called the manager and informed him that I wanted to pay him. The manager stated, we will call me the next day. The next day I did not get a call by evening so, I called Air & energy to speak with the manager and pay this amount.. However, the rep say he was not available. I told the lady i want to pay this service amount and also get a refund of the second part of the maintenance service, because I'm not satisfied with the maintenance service. There service is two maintenance service a year, but you pay for both at the first visit. The lady said, I setup this account as a VIP, you want to cancel the vip, that will cost you $50 to cancel vip.. I said, you must be mistaken, I did not sign up for any vip and have no knowledge of a vip service. She said, did they sell that house. I informed this person, I do not have a vip and I only requested for the standard maintenance service. The cost I paid for the standard maintenance service was $206.. She said I can refund $103, but for the latest out visit to fix the short she don't know how to do it. So, she said I should call back the next day to speak with the manager to do it.. He called two days later, I informed him, I know the electrical systems and home building due to having rental properties and flipping properties in the past.. and I its hard for me to believe this was not done by their tech since they was the only one at the unit. However, I will pay the $161 cost they are requesting. At the same time I'm not satisfied with the routine maintenance service and want a refund of the second part of the maintenance service. So, the manager state, """" Well if you cancel the vip that's going to cost you $50, so your refund will be $50""""... I informed this person, that I don't have a vip and just refund my money and take this payment. But he kept going on the rant of your home is 9 years old. After going through some of the house paper work receipts the last owner left behind. I find a receipt from Air & energy in 2018 for a vip membership. The vip documents they signed was for $174 dollars for the 2 maintenance service a year not $206 as I paid for the standard service. a reputable company would have competent management practices to check the copy of the vip to see who name it was in.. I WILL NOT RECOMMEND THIS COMPANY !!!

Craig B.

A and E installed our unit and the first time we set to heat months later - nothing! The unit had been serviced under a maintenance contract two weeks prior with apparently no issues. This call resulted in a problem with the thermostat wire tabs being broken (installed by their tech) and being 4 lbs. low in refrigerant which they added at a great cost. Tech said there must be a leak. Sent another tech out with equipment to test for a leak in the coils but found no leak. He said there was now too much refrigerant and took 1 lb. out. They put in a new thermostat in at our cost. They would not reimburse us for any of the refrigerant that mysteriously disappeared after the first maintenance visit or the 1 lb. removed. We then hired Arctic Air to review our system and they found no leak but found the unit now 1 lb. low in refrigerant! What??? They added the 1lb. back again. We have now paid for 5 lbs. of refrigerant to a unit that apparently had no leaks. The Arctic Air tech was very competent and explained everything in detail about our unit. They found no leak in the system. We hired Arctic Air and they have been nothing less than outstanding since the debacle with this company. Our unit has now been running well for over a year and a half now. I suggest you find a company like Arctic Air that stands by their work and takes responsibility for mistakes they may have made (I still wonder where the 4 lbs. of refrigerant went in a span of two weeks right after a scheduled maintenance (which apparently showed a proper level)??? I gave this company every chance to do the right thing with three visits to their office to no avail. I am a very unhappy customer and out a lot of money that apparently was all their fault.

Kerri C.

Very poor customer service. The technician was Eddi Pena. He was not friendly and acted inconvenienced to answer my questions. I will be changing companies and advising my mother to do the same.

Robert H.

Called them on Sat. 8/12/23 about my A/C coils freezing up. 1st visit they stated it was the wires crossed on the blower motor. They """"fixed"""" it. Cold air will be normal in the morning. Cost $209.00 in less than 40 min. Next morning 95 degrees in my house! Called them back 4 times & each time a different technician shows up with a new """"problem"""" that costs more money! 2nd time it was the TXV value that was bad """"it wasn't"""" cost was $905.00 plus service cost of $225.00. The part had to be ordered. By Thursday 8/17/23 I had spent $1,339.00. Ridiculous to think this was the same company who installed the system years ago! Then they tell me it was the motor but we don't work on motors. Really? That's what the 1st technician worked on and switched wires around. So I had to either buy a new motor for $1,100.00 or a used one single speed off their truck for $250.00. I called their supervisor multiple times because he even stated they couldn't fix it after the 1st day? So I bought the used motor and it was back to normal. I spent $1,589.00 with $1,339.00 wasn't required. The sole purpose was to gouge money from customers because of the record summer we experienced in FL. I sent the owners an email and no answers or calls. This is how they do business so I hope this feedback helps the next customer. Do you believe 4 technicians came to my house and none was able to fix my issue except the last one. They tried to convince me I needed a new system for $8,000-$13,000 range. My unit isn't that old but this is how they run their business. I'm flabbergasted at the sheer work ethic and personal responsibility this establishment operates with. Just a completely horrible experience!

Mickie M.

I've been having trouble with my AC. It works and then it won't. So I called Air and Energy. The first trip they found a plugged drain, fixed it and all was fine. The second trip they found a pressure issue with the freon, fixed it and all was fine. The third trip, when it was clear that something significant was wrong, Marshall the tech spent quite a bit of effort examining and diagnosing. What he found was a transformer that had exploded on itself and wasn't working. What I want to emphasize is that Air and Energy really worked to solve this problem. In each case a technician was out the day I called, usually within just 2-3 hours. In every case they were professional, focused on the job, and easy to have in the house. I really trust this company to help me when needed. All three technicians were people I would have in the house again, but I want to express special kudos to Marshall for finding the offending transformer. I'm cool in my house now and very much hoping that is the norm for the foreseeable future.

R D.

my wife and i purchased a home in bradenton on march 23rd. we decided to do a major overhaul of our air conditioning system. we replaced all duct work along with the installation of a seer 18 trane air conditioner. the project took three full days with up to 6 technicians working in an attic during 95 degree outside temperature. every one of these technicians deserve an immense amount of appreciation for the work ethic they demostrated during the difficult time they were servicing our home. michael, the lead technician was extremely professional, knowledgeable and willing to clearly communicate answers to the many questions we had. the leadership he exhibited was greatly appreciated. charlene and i are very happy with our new trane unit and wish to thank air and energy for providing us with a quality unit at a reasonable price. if we have future air conditioning, plumbing or electrical needs we will always turn to air and energy for their advice and professionalism.

Bob H.

Air and Energy is a quality home services business in Bradenton, Florida. Edder Franco was the technician that serviced our air conditioner. Edder was professional,friendly and he did quality work.These are the kind of people Air and Energy hires. I can highly recommend this company. Bob Haveman

Mary T.

had a rescheduled appointment and the tech showed up an hour late, after 6:00 pm, was so dark he couldn't see the outside unit. will have to reschedule yet again... service has declined over the years, think twice about using them.

Jane D.

My reason for contacting this particular company was because they are a combined plumbing and electrical company. My new water heater stopped working so I called them. I indicated it stopped working after the power company was working on hurricane restoration lines and the power kept going on and off due to what the power company was doing. Whatever it was seemed to have 'fried' my water heater. The water heater was still under warranty by the manufacturer and they would cover the cost of a diagnostic and repair. So in theory, this repair should have been relatively smooth. I explained the issue, made the appointment and thought I was in good hands. What happened next is that a plumber showed up 3 hours before the appointment time and puts that on the receipt 'homeowner not home'. Well, no kidding I wasn't home, the appointment wasn't for another 3 hours. So he circles back closer to the appointed time and he is not equipped in any way shape or form to actually fix anything. This was nothing more than a totally useless drive-by appearance for no other reason than to charge me $140 and get a receipt that wasn't submissable to the manufacturer because the plumber was more interested in CYA with putting 'homeowner not home' on the receipt and collecting the $140 than diagnosing the issue. Oh, no, they wanted another $140 to send out an electrician. So now I am looking at $280 of sunk costs and no closer to getting an operational water heater. I called 3 times to discuss the matter and they ended up sending an electrician with the promise of a new plug and wiring for a flat fee of $395. Well, no. Of course that was a lie also. Now I need an entirely new wire all the way to the electrical panel. So now we are in for $140 already charged, and over $900 estimate for the new wire to run the 20 feet to the panel box. I don't fault the electrician they sent, he ended up being thorough and he did not charge me because I guess he had heard I had already paid $140 for nothing. This company seems to engage in an endless bait and switch strategy of quoting you one thing and then racheting it up. I fully expected the problem to be solved on the first visit for $140. That didn't happen. Okay, it is more complicated, now it is $395. Okay, let's do it. Oh, oops, it's not going to be $395, it is now over $900. And still no end in sight. So lesson learned, don't necessarily assume a company with supposed multiple areas of expertise are going to be able to handle a problem that might fall into a gray area of 'is it a plumbing or an electrical issue?"""". No, they will find a way to overcharge you for both and still not fix it. I am so disgusted and feel ripped off by this company. They promote all the warm fuzzy small time family business BS on their website but they don't stand behind their brand and make empty promises.

Amanda C.

Horrendous. Young plumber not willing to fix issue onsite but charges 1.5 hours of time standing around and then sends estimate to come back another day to repair. Would have been happy to pay to fix on first visit but not for 2 visits and accrued hours for literally nothing. Seems like Air and Energy is used to this type of feedback. I guess it's one way to make a little extra money if Lapensee is getting all your business.