Air Comfort Solutions

Tahama C.

If I had known then what I know now! No way! I called Air Comfort Solutions to check out one of the two air conditioners in my home. My larger AC was running fine, but the one that cools the back of the house had completely quit. I had a friend meet the technician at my house. She later contacted me to tell me that the technician indicated both air conditioners needed replaced. He contacted Michael Coleman from ACS who came out that same evening. My friend stayed for this meeting. I asked him if we could just wait on the bigger AC since it was still working. I did not want to pay large amounts if I didn't have to do so. He informed me that the whole system was bad so they couldn't just replace one unit. I was afraid I would not qualify for financing but he was adamant that he could work it out. He also confirmed that in addition to the two new units, they would be putting a new attic access in my hallway, fixing all of the furnace closet issues in my garage and replacing the air ducts in my attic, which he said were a mess (some had been crushed and torn). I finally agreed to the sale, with a $19,000 price tag. The next day, the first people he sent my application to denied financing. After I spoke with the second lender, I did not hear back from them or MIchael and assumed they had denied me as well. When I wrote Michael a text and thanked him for his help, letting him know that I understood. He called me back immediately and said ""No, no, no...I got you approved and I'm sending my guys out right now"". Because I couldn't leave work, I again asked my friend to meet them at my house. Michael told me it would take about four hours. My friend texted me at 1:16 pm to tell me that the guys doing the installation said they were not told to replace the duct work. Michael said it was not in the quote. Even after both my friend and I reported remembering that he said they would be replacing it, he denied that. He told my friend, though, that since we had misunderstood, he would have his people put a return air vent in my sunroom, which would help, as a way to make up for that. The installers finished at 8:00 that evening (June 8)...that was four hours longer than promised.
They informed us that the carpenter would be scheduling a time within the next day or so to come put the door on the hole in the hallway ceiling and that we should be hearing about the return int he sunroom. Because of schedules, I did not make contact with the Financing people until the following Tuesday, June 14th. When I spoke with her, she informed me that she had been told the price was $15,000 not $19,000. She said she would try to get the other $4,000 approved, but subsequently informed me that they would only approve the $15,000. Michael denied telling her $15,000. Michael told me he would find financing for the other $4,000. I told him I did not want to do any more financing as it was going to reflect horribly on my credit. Then, I did not hear from him for days. I also did not hear from the carpenter for days. On June 22nd, two weeks past installation, the bigger unit quit working. I contacted Michael first and he said he had been trying to get in touch with me. I told him he had not because I showed no calls or texts from him. He decided maybe he had been trying to call my friend Cheryl. He said he would check about the carpenter for the door and had no memory of the promise to put in the return vent in the sunroom. He told me to call the office for a technician to come out for the problem. The tech came our and fixed (or thought he did) the problem. Told me it shouldn't happen again. I finally spoke with Vickie at ACS on Thursday, the 23rd and she told me they would just let me pay them the $4,000 at $150 a month. On Monday night, the 27th, the big AC quit cooling again. When the tech finally came out, he said it was probably something with the drain which, he said, was not their fault. He also said their might be something wrong with a DUCT. I reminded him that I had paid for the trust that they would have installed everything and made sure it would work. He fixed the problem but indicated he wasn't sure if it would stay. Suggested I pour bleach down the drain every so often. Yesterday morning, the carpenter finally put the door on the hole in the ceiling. No return air vent is happening. Last night, as I was going to bed, I realized that the smaller unit had quit working. It was 11:00 and there was no way I was staying up to deal with it. I'm at work this morning and have an obligation after work, so it may be tomorrow before I can call them out. I AM DONE WITH ACS. I have never been so disappointed in a company and their representatives as I have with them. I am 64 years old and feel as if I have been seriously abused and manipulated from the beginning. At this raite, I feel it might be best to move an ACS tech in with me permanently.

Sheila C.

BEWARE- this company will rip you off!!!! I called Air Comfort Solutions and scheduled a routine maintenance on my air conditioning unit. After they took care of the routine maintenance, they told us we had a part out. So, I told them to order the part and scheduled another time for them to come out and fix the issue. In the meantime our unit stopped working altogether. I called to see if they could come out a day earlier than planned, they could not. On the day they were scheduled to come out in between 2 pm and 6 pm, they called me at 4:58 pm informing me that they forgot to order the part for my unit. Keep in mind it's over 100 degrees outside, and my unit is not working at all. Yes, I was very angry! The person I was talking to hung up on me, then called back saying we were disconnected. I asked them to never call my number again, that I would find someone else to fix my unit. I called a wonderful company out of Mustang, OK. They actually came out the same night, fixed my unit. They charged me less than half of what Air Comfort Solutions was going to charge.

Tracy G.

OK, so after seeing all of their advertising claiming how great they were I got a quote from them to replace a 20+ year old 3 TON HVAC system for my 78 year old mother's home. I have a relative that has worked for Trane/American Standard for 30+ years and he provided me with the model numbers of the recommended equipment and I proceeded to call ACS for a quote. Here is the bottom line folks, they were more than double the price we paid another long time HVAC licensed company to install the same exact equipment. A few days after the ridiculous quote they had the nerve to call me, tell me what a GREAT price they quoted and when could we schedule the work to be done. I wouldn't call them again if they were the last local HVAC company in town. I would equate that quote to elder abuse when you want to charge a 78 year old widow more than double for the same equipment. Shame on them! Public beware of these people! The only reason I gave them 1 star is because I couldn't give them zero.

Candie B.

Do not use this company. Wish my mother, newly widowed, would have read all these reviews before calling them. They seemed so caring and helpful when they came to the house, but advised her that the unit needed extensive repairs ($400) but that it was a fire hazard and she really needed a whole new unit. They told her it would be nearly $13,000 for ONE 3 ton unit! I have had a unit this size installed, as have others I know, and it was 5-6k! My mother was luckily able to get an honest a/c service person to come out and quickly made a determination that a wire needed to be replaced, and for $80, her a/c was repaired. Embarrassing that a company runs a business this way. In this day of social media, do they not think that the word will spread about bad business practices!? When I called to complain they were so nice stating that they don't do that. Interesting that all over FB and other reviews claim they do.

Angy P.

My air conditioner in the house stopped working last night. I went outside and there was frost on the pipe that goes into the unit. I called ACS first thing this morning, they promptly sent a tech out. He is here less than 15 minutes when a ""supervisor"" shows up. They tell me the unit is beyond repair, but they could put Freon in (said it was low by 4 lbs) for 750.00, but I would just be wasting money, it would all leak out before morning. Said to replace it would be 11,871.00 and I really needed to decide as their crews are really booked up. When I told them I would need a second opinion, the ""supervisor"" became quite curt with me and said that their people are certified and licensed and bonded, etc. Asked if I made the decisions for my home and was there anyone else on the mortgage they could speak with. I paid the service call, and called someone else. The second guy found that they had unplugged the entire unit in the garage and taken out the breaker above the unit itself, leaving the breaker box open. The only thing wrong with my unit was the coils were dirty. This is a very shady company. And it makes you wonder how many women and older people have they preyed on. BEWARE!!!!!!

Matt L.

I own several houses and have used ACS for several years. We attempted to use their service plans.

We found that you normally spent more on the service plans than you would have paid anyways. You're essentially paying to have someone come out and find something that you need to buy. When this time comes, you'll be paying about 400% too much for parts and a lot in service fees.

One example: Compressor shut off. Technician believes it is loose wire so he tugs on them and mangles it. He finds that it was actually the 24V transformer. He replaces that. The mangled wires outside somehow result in a $750 new mother board on the compressor which is not covered under warranty. The tech caused this problem by the way. ACS has grown very quickly and have had to hire untalented people.

So you're out $200 (24V transformer) + $750 mother board + Cost of original service plan.

I've been extremely happy since I've switched to Bob's Plumbing and H5 Mechanical for my Air Conditioner service.

I pay about 20% as much as I did with ACS and my units work much more reliably.

Rick Y.

Before hiring this company look on BBB site, the have 42 complaints in just three years.

Virginia S.

I had a yearly contract with Air Comfort Solutions for 3 or 4 years. Every spring they would come out and swear our A/C unit had a huge Freon leak and needed to be checked and have extensive, costly repairs and lots of new Freon added so the unit would work correctly. We always refused and let them put in the one pound of Freon included in the annual contract. Amazingly, the A/C unit continued to work without these repairs. This year, we finally were fed up with their continued claim our A/C unit needed lots of repairs. We hired a different local heating & A/C company for an annual contract. They came out today & guess what? Our A/C unit looked fine to them (so far this summer). That seems to indicate that Air Comfort Solutions is extremely dishonest and untrustworthy. I highly recommend they be avoided at all cost.

Sharon M.

This company is a huge rip off! We signed up for a service plan 2 heat and 2 air services. On the third appointment the technician spent 2 1/2 hours trying to sell us parts and telling us everything was about to go out. The technician kept plugging and unplugging the air unit so the motor would go on and off about 10 times. Needless to say 15 days later our motor went out in our air unit. Air comfort solutions sent another tech out and they quoted us $647 for the motor. And then sent another salesman supervisor to quote us a full unit at $9540. We had it fixed by another company for $368 and had a full unit quoted at $4800. Do not use air comfort solutions. When you don't buy their products they sabotage it so you have to!

Juno C.

Called ACS because my furnace would not start up. They (Pat and Mike, I think) came right out and spent a lot of time trying to convince me that my ten year old furnace needed to be replaced because it would just keep breaking. When I refused they said fixing it would mean ordering a part from a local warehouse and I needed to pay in advance for the part and all labor. They installed the part later that day and it worked until they left and then the unit quit again. They came back out it and it started working again, then quit again when they left. I opened up the furnace access panel moved some wires around, removed and reinstalled a connector and the unit started working again and that was over two months ago. I paid ACS over seven times what the part they replaced could have been purchased for online. Would never recommend to anyone.