Aina 1 Plumbing

Cori O.

Someone was at our house the day after we called, they were able to squeeze us in! Showed up early, super friendly, fixed our clogged sink in a half hour and gave us advice on how to not clog up our drain again! :) Definitely recommend!!

Jennifer P.

My favorite plumber. Every time I need a quote for a client, they send it fast and quick. What more could you want from a plumber? Did I mention their actually good too? Not cheap, not expensive, just right. Thank you to Karen and her team.

Bob R.

Kealoha and his team did all the plumbing for our new house. They made great suggestions to improve on our ideas, were patient in explaining ""plumbing stuff"" to us, and even came back after completion to make a few minor adjustments. Would highly recommend them to anyone with plumbing needs!

Luke D.

We manage two apartment buildings, Bayview Apartments and Juliana Towers Apartments and have been very pleased with the services of Aina 1 Plumbing!! The techs on site are very knowledgeable and professional and both Karen and Noele in the Office are truly 5 star in their support and concerns in helping the customer! Highly recommend Aina 1 Plumbing!

Cynthia R.

Driver of Aina Plumbing truck drive like one aggro mainland haole. Cutting people off, not letting anyone merge. You might be done with your job for the day but when the van you drive has the logo of your business on it you might want to drive with some Aloha and respect in your community. I will never support this company now.

Keith L.

I have never written a one star review before but as a consumer, I feel like I was scammed by Aina 1. I asked Aina 1 Plumbing to change the cartridge of my leaking shower. Karen helped me over the phone. On the day of the service, their plumber came and looked at the shower and after ten minutes, he said he cannot remove the nut in my shower handle because it's frozen. He told me, in order to get to the cartridge, he will need to saw off the shower handle and sleeve, which means I will not be able to use my shower unless I have a new shower trim to install. Since I didn't have a new trim on hand, we decided to postpone the fix until I purchase the new trim. Karen said they will charge me one full hour for that ten minute visit from the plumber even if the work was not successfully completed. She also said she can help me get the new trim for $120. My gut told me that something was off so I told them not to order the trim for me. I also told Karen that I shouldn't be charged for the one hour since no work was done. She said it accounts for the trip by the plumber and her phone customer service. After a couple of emails asking if I can speak to their management to request for a reduced bill, no reply was made from Karen - she ghosted me. She merely sent an email that had a ""Pay Now"" button for the one hour charge. I had to pay the bill because there was no one else to talk to and it seemed like a dead end. I subsequently had to call a different company to do the work especially because Karen stopped communicating with me. The new plumber that came easily removed the shower handle nut using the correct Allen wrench and successfully completed the work within 30 minutes. I already bought a new trim but it wasn't needed. My shower is now working perfectly. I emailed Karen again for a refund of my payment and she has not replied to my email. As a consumer, I really feel their behavior is deceitful. I will subsequently complain to the BBB.

Terrie R.

Just had their service on Changing the outer valve for the washer. Work was well done and so efficient to coordinate the app and they are prompt. Recommend from my security guard in our condo, he knows who is the best in town and I always take his advice. Glad I took his recommendation! Thanks to Aina 1 Plumbing for making my life little easier.

Toddi N.

We had a very slow draining shower and then our toilet stopped working. Literally, any time we tried to flush it would back up. We asked around and someone recommended Aina 1 for their plumbing services. I called and Karen was able to send out a plumber the very next day- and I had called late in the day too. The worker was very nice and efficient and eventually pulled a shaver head out of the toilet- it had fallen in and gotten stuck. Recommend Aina1 for all your plumbing needs! Hoping I wont have to use them in the future, but if I need to, I know who to call.

Jennifer F.

We were told that our sewer line connecting to the C&C line was broken and it would take an excavator and at least a couple days to dig down to the pipe to repair it. We called 'Aina1 as well as a few other recommended plumbing companies. Suffice to say 'Aina1 was the only company that responded favorably. They were courteous, punctual, respectful, thoughtful and true to their word. They in fact were able to fix the problem within an hour, with minimal impact, and the team they dispatched were also very respectful and professional, explaining and showing us the issue and repair. Their quote to us too was very fair and reasonable. We definitely would highly recommend their team!

Shelley H.

Karen was able to help me with my plumbing issues, professional, kind and carry out with Aloha spirit. She explained to me next steps, guided me through the process, and made me feel comfortable when the condition was not favorable at all. Outstanding customer service, if you need a trusted plumber, this is the one, fully recommended.