Aina 1 Plumbing

Troy T.

Extremely disappointed with the lack of knowledge and craftsmanship. The technician was 1 hour late to the installation appointment. I hired them to install a new water heater for my townhouse. I supplied several 3/8 comp X 7/8 16 PLYMR braided lines as well as 3/4 in. FIP x 3/4 in. FIP x 18 in. Copper Water Heater Connector 7/8 in. that a licensed plumber suggested I purchase before the installation. Little did I know I would be charged for ALL the parts which only one was used. I emailed the owner and Karen contacted me after I pointed out the discrepancy (which she was very rude.) I expressed to the technician about my hopes in the near future to upgrade the electrical panel, which he used as the excuse to why there was no hot water. The technician INSISTED arrogantly that he did his job and the problem was with the electrical. I then had to hire a licensed electrician to verify that it was nothing to do with electrical. After verifying I then had to hire ANOTHER plumber to FINALLY troubleshoot the issue, which ultimately had to do with the plumbing. Never going through this half ass company EVER AGAIN!!!

V C.

We were told that our sewer line connecting to the C&C line was broken and it would take an excavator and at least a couple days to dig down to the pipe to repair it. We called 'Aina1 as well as a few other recommended plumbing companies. Suffice to say 'Aina1 was the only company that responded favorably. They were courteous, punctual, respectful, thoughtful and true to their word. They in fact were able to fix the problem within an hour, with minimal impact, and the team they dispatched were also very respectful and professional, explaining and showing us the issue and repair. Their quote to us too was very fair and reasonable. We definitely would highly recommend their team!

Katherine M.

Aina 1 Plumbing LLC has a super quick response time, does an excellent job, and charges a fair price. Fernan and Moewa'a were very pleasant and did a thorough job. These guys were young, but they were so professional and knowledgeable with the repairs to a toilet and laundry sink. Thank you Fernan, Moewa'a and the staff at Aina 1 Plumbing for being super!!

Jennifer T.

I have never written a one star review before but as a consumer, I feel like I was scammed by Aina 1. I asked Aina 1 Plumbing to change the cartridge of my leaking shower. Karen helped me over the phone. On the day of the service, their plumber came and looked at the shower and after ten minutes, he said he cannot remove the nut in my shower handle because it's frozen. He told me, in order to get to the cartridge, he will need to saw off the shower handle and sleeve, which means I will not be able to use my shower unless I have a new shower trim to install. Since I didn't have a new trim on hand, we decided to postpone the fix until I purchase the new trim. Karen said they will charge me one full hour for that ten minute visit from the plumber even if the work was not successfully completed. She also said she can help me get the new trim for $120. My gut told me that something was off so I told them not to order the trim for me. I also told Karen that I shouldn't be charged for the one hour since no work was done. She said it accounts for the trip by the plumber and her phone customer service. After a couple of emails asking if I can speak to their management to request for a reduced bill, no reply was made from Karen - she ghosted me. She merely sent an email that had a ""Pay Now"" button for the one hour charge. I had to pay the bill because there was no one else to talk to and it seemed like a dead end. I subsequently had to call a different company to do the work especially because Karen stopped communicating with me. The new plumber that came easily removed the shower handle nut using the correct Allen wrench and successfully completed the work within 30 minutes. I already bought a new trim but it wasn't needed. My shower is now working perfectly. I emailed Karen again for a refund of my payment and she has not replied to my email. As a consumer, I really feel their behavior is deceitful. I will subsequently complain to the BBB.

erik s.

I hired 'Aina 1 Plumbing to take care of a job that required coordinating a whole-building water shutoff, some nasty shutoff value replacements, and a tight schedule. Karen, the representative who assisted me, was super helpful, knowledgeable, and professional. The plumbers were friendly and efficient. The job got scheduled and was successfully completed in short order. Thanks!

Mary K.

We had a very slow draining shower and then our toilet stopped working. Literally, any time we tried to flush it would back up. We asked around and someone recommended Aina 1 for their plumbing services. I called and Karen was able to send out a plumber the very next day- and I had called late in the day too. The worker was very nice and efficient and eventually pulled a shaver head out of the toilet- it had fallen in and gotten stuck. Recommend Aina1 for all your plumbing needs! Hoping I wont have to use them in the future, but if I need to, I know who to call.

Caron L.

My favorite plumber. Every time I need a quote for a client, they send it fast and quick. What more could you want from a plumber? Did I mention their actually good too? Not cheap, not expensive, just right. Thank you to Karen and her team.

Vladimir K.

We manage two apartment buildings, Bayview Apartments and Juliana Towers Apartments and have been very pleased with the services of Aina 1 Plumbing!! The techs on site are very knowledgeable and professional and both Karen and Noele in the Office are truly 5 star in their support and concerns in helping the customer! Highly recommend Aina 1 Plumbing!

Noelani A.

Love 'Aina1Plumbing! Excellent and professional service! Thank you for all that you've done for us! Mahalo! Highly recommend this company!

E L.

Great customer service. Arrived on time and double check both toilets and fixed parts that needed to be replaced. Honest. Really appreciated that.