Aina 1 Plumbing

Donald K.

Driver of Aina Plumbing truck drive like one aggro mainland haole. Cutting people off, not letting anyone merge. You might be done with your job for the day but when the van you drive has the logo of your business on it you might want to drive with some Aloha and respect in your community. I will never support this company now.

Kris W.

I had very excellent, expert, knowledgeable plumber that solved my issue. Would recommend his service to friends and family.

Dan M.

Karen was able to help me with my plumbing issues, professional, kind and carry out with Aloha spirit. She explained to me next steps, guided me through the process, and made me feel comfortable when the condition was not favorable at all. Outstanding customer service, if you need a trusted plumber, this is the one, fully recommended.

Kekoa L.

We manage two apartment buildings, Bayview Apartments and Juliana Towers Apartments and have been very pleased with the services of Aina 1 Plumbing!! The techs on site are very knowledgeable and professional and both Karen and Noele in the Office are truly 5 star in their support and concerns in helping the customer! Highly recommend Aina 1 Plumbing!

UilaniandRaymond T.

Fantastic. Everyone is friendly, get the job done right, show up on time. Won't use any one else for plumbing needs.

Alicia H.

I hired 'Aina 1 Plumbing to take care of a job that required coordinating a whole-building water shutoff, some nasty shutoff value replacements, and a tight schedule. Karen, the representative who assisted me, was super helpful, knowledgeable, and professional. The plumbers were friendly and efficient. The job got scheduled and was successfully completed in short order. Thanks!

Justin M.

Just had their service on Changing the outer valve for the washer. Work was well done and so efficient to coordinate the app and they are prompt. Recommend from my security guard in our condo, he knows who is the best in town and I always take his advice. Glad I took his recommendation! Thanks to Aina 1 Plumbing for making my life little easier.

Reuben Y.

I have never written a one star review before but as a consumer, I feel like I was scammed by Aina 1. I asked Aina 1 Plumbing to change the cartridge of my leaking shower. Karen helped me over the phone. On the day of the service, their plumber came and looked at the shower and after ten minutes, he said he cannot remove the nut in my shower handle because it's frozen. He told me, in order to get to the cartridge, he will need to saw off the shower handle and sleeve, which means I will not be able to use my shower unless I have a new shower trim to install. Since I didn't have a new trim on hand, we decided to postpone the fix until I purchase the new trim. Karen said they will charge me one full hour for that ten minute visit from the plumber even if the work was not successfully completed. She also said she can help me get the new trim for $120. My gut told me that something was off so I told them not to order the trim for me. I also told Karen that I shouldn't be charged for the one hour since no work was done. She said it accounts for the trip by the plumber and her phone customer service. After a couple of emails asking if I can speak to their management to request for a reduced bill, no reply was made from Karen - she ghosted me. She merely sent an email that had a ""Pay Now"" button for the one hour charge. I had to pay the bill because there was no one else to talk to and it seemed like a dead end. I subsequently had to call a different company to do the work especially because Karen stopped communicating with me. The new plumber that came easily removed the shower handle nut using the correct Allen wrench and successfully completed the work within 30 minutes. I already bought a new trim but it wasn't needed. My shower is now working perfectly. I emailed Karen again for a refund of my payment and she has not replied to my email. As a consumer, I really feel their behavior is deceitful. I will subsequently complain to the BBB.

Anne B.

It was 4:00 PM on Friday and as luck would have it a pipe bursts under the house, like great, where am I going to find someone to come out at this time of day! Luckily I found Aina 1 Plumbing, they were very friendly and willing to help at a moments notice! The person that came out to do the work was friendly, had a great attitude, and got the job done within the hour. Very fast with quality workmanship. They sure saved the evening and the weekend!!! I highly recommend you give them a try for all your plumbing needs!!! Thanks again Aina 1!!!

Dawn S.

We called a plumber for a difficult faucet / disposal install. I choose Aina 1 after checking BBB website for complaints. They call taker on the phone was very polite and scheduled my install for the next day. Keal'i called saying he was running early and showed up two hours early!!! He removed / installed our parts. Explained where to get replacement parts, was polite, cleaned everything up when he was done and the charges for the service were exactly what we were told they would be!! No rounding up on the hourly rate, none of that. I hated having to call a plumber. I love trying to ""do it myself"" even if I fail in order to learn. For plumbing, I will call Aina 1 from now on. Thank you Keal'i!!!