Affordable Air & Plumbing

Jay C.

We experienced a big mix-up for our first service request - dispatch center gave the technician the wrong address, so he never showed up. We were very irritated, but after talking with the general manager about our experience, Affordable Air really stepped up big time! They did the service call the very next day, after going out of their way to make arrangements to get the key. Since the address in question is not our permanent residence, we were trying to arrange all of this long distance, which is very difficult, but the GM could not have been more accommodating! They corrected the acute issue and have helped us make a plan for a permanent fix. I would definitely recommend this company and their ownership/management for their customer service and outstanding service recovery.

Jessie T.

WORST company I have ever dealt with in my life since the new owners took over. After being a loyal customer for over 10 years, my AC of only 2 yrs of age stopped cooling on June 4th 2019 (2nd AC purchased, my 1st AC was purchased in another home when they were Climate Solutions). They came out right away and seemed to have found the problem. It took them 9 days to get parts, all the while I stayed without AC. June 13 they came to supposedly install the broken parts and then I was told they only had half the parts. The AC still wasn't cooling. June 14 they came to install the other part because I demanded they find it right away considering it had already been 10 days! They install the other part and leave. The AC still wasn't cooling!!!!! I went yet another weekend with no AC, June 17 they send yet another tech to fix the problem, and yet again do NOT get the AC cooling. I have to wait until June 22 for yet another tech to come try to get the AC cooling to no avail. FINALLY on June 24, 20 days OF NO AC, another tech comes and vacuums the system and gets the AC cooling. None of the other techs vacuumed my system nor properly did any of their work to rectify the system to get it cooling. After all this hassle, they threatened to send me to collections today for not paying a bill of $250 after only emailing me once about the bill. I spoke to the manager KC in June who agreed to wave the fee due to being without AC for a month because of their incompetence. After being harassed by their credit manager Jon-Lise today via email and text, I am paying the amount and have cancelled all my services with them. Totally unprofessional and disgusting company from management all the way down the chain! Good riddance!

LD D.

RUN from this company. I had an extended warranty policy that they refused to honor on a Friday night when my AC went down, even though they had been honoring it for two years. They will try to sell you everything under the sun. Duct work, insulation, etc. but still won't fix your initial problem. I had a freon leak that was visible if you simply looked inside the unit. The high pressure line blew out at the coil on the outside condenser unit. Not one technician from Affordable Air and Heat had enough sense to simply look inside the unit. Even paid them for a leak test and they couldn't find it. The manager Jake Jackson is hostile and the owner doesn't give a rip. Buyer beware, they're clueless!

Parker K.

Not affordable. Had an emergency fix for a new A/C unit, less than 4 years old. The technician fixed the problem but, ran unnecessary tests (in my opinion) and pushed the company's maintenance plan. Be careful. They will financially bleed you.

Craig W.

Tried to get help With my gutters. Would not recommend this company. Called several times got blown off and never any return calls!

Charlie C.

We were with out AC the evening of 9/25. So first thing Sunday I called and they were able to have a technician resolve our issue and have it up and running with in an hour. Chris L. was our technician and helped explain what the issue was that needed to be fixed. Thank you!

Richard N.

Everybody has different experiences but mine was great. I received 2 emails about my appointment and a call from Trevor 15 minutes before he was to arrive. He was professional, in company shirt, equipment in hand and very knowledgeable about my system. He even let me shadow him around so that I could learn a few things which was very helpful. He explained about service packages and did a maintenance on my unit. He was well spoken and did not rush out the door when I had questions. I ended up spending more money than I budgeted or planned for-however in the long run this is a better option. I trust this company and Trevor. I give them a 5 star and highly recommend them if you need this type of service.

Janie L.

Best ac company I have ever done business with! Fast service , on time and the most knowledgeable ac technician I have dealt with! Trevor fixed 2 ac units for us and we have not had a problem since! Don't waste your time with any other company.... !! Sues communication is perfection!!!!!! Easey peasy! Thanks! Lola and randy

Joy P.

If I could give negative stars I would. I used this company for many years at my personal residence and business prior the them being taken over by this Affordable Air and Heat. When the new tech showed up at my residence, he was so unprofessional I wanted to throw him off my property but it was my second visit under contract. Thank goodness my last for my residence. I still had one visit to go at my business with this company under contract. I should have cancelled it!!! The tech came out to my business, was supposed to be there in the afternoon, shows up in the morning. No call, nothing. Said he couldn't get to the equipment. He would have to reschedule. I have one shelf on wheels that has to be moved to get the equipment. Mind you he showed up early with no warning. He would not wait 2 minutes for the shelf to be moved but sat out in his truck for 15min in my parking lot. I notified the office of this. Another tech came back on 1-9-19 to service the AC unit.On 1-27-19 the unit wasn't working. So we called them to come check it out since they just serviced it 18 days prior. They came out, 1-28-19 said it was fine, but still not working correctly. It is now April 8, 2019 I receive an e-mail stating I have an outstanding invoice of $69. I e-mailed back, the visit was my second visit under contract. Danielle at this company e-mails back it was for the visit 1-28-19 a service call. Now, I was never told there was a service call fee ( they were just there 18 days prior) I never agreed to a service call nor was I ever sent a bill for a service call until today. Oh they are also threatening collection. What a horrible way to do business. I would NEVER charge my customers another service call if we were just there. STAY CLEAR E. Thomas

Peggy M.

The WORST company I ever dealt with....took them one year to complete the job and they also blew up my water heater in the process which cost me another $800, after i paid them $6,000 ....they absolutely took advantage of Senior Citizens...this company is incredibly inept...do yourself a favor, choose any other A/C except then And avoid much stress and frustration....I can't tell you what a horrible experience this was....their customer service left much to be desired !