Aero Plumbing

L J.

Had main line clog at 8pm on Friday night. Aero advertises 24-hour service, so called them at 8:30pm. Was told technician would be dispatched & someone would be in touch with us. Still waiting at 11pm, so called Aero and was told that she could not get a technician out until the next morning. Aero never even bothered to call & let us know this. Very unprofessional & not reliable.

Elle L.

Quality work and reasonable pricing. They charge the lowest dispatch fee than any other plumbing service I've ever used which is credited toward any repair or other service they complete. Honest and great customer service from the first call to work completion. I will never use anyone else.

Tim H.

This company was recently dispatched to my home via a home warranty company. Upon arrival they came to our front door and immediately informed us that our issue would not be covered by a home warranty. I let him know that I'd feel more comfortable with his explanation if he where to first at least inspect the issue. I proceeded to walk across the front yard approximately 70 yards to the area in question. The entire walk he continued with his narrative trying to justify his statement. When we got to the area and I began to explain the issue and how there were literally three separate waterlines within 6 inches of one another and showed him how the irrigation line was actually manifold to the different zones in the yard he was absolutely unreceptive. I further showed him how I could plug the effective line and still operate the sprinklet's proving the damage line was not involved with the sprinkler system. The entire time he would not cease in talking or listen. He continued to tell me how it wasn't covered but he was going to take care of me. I told him if it wasn't covered he could leave because I had no intentions of doing business with his company. Again, he would not stop talking and he wouldn't leave. He really thought we were somehow obligated to do business with him even though he wasn't going to honor the warranty from the company that directed him to our property. I ultimately had to get a little loud and forceful for him to leave. As he left he continued to run his mouth. At one point yelling I was only upset with him because I didn't understand plumbing. At that point I did reply that I did in fact own two different plumbing distributors in the past. It was overly obvious during this entire experience that this gentleman came to our home with no intentions of ever honoring the warranty but to charge us additionally for work he felt entitled to. I really didn't appreciate the smoke this fella was trying to blow up my tail. Out of principle I went back to the warranty company then ultimately had the work done elsewhere. Watch out for these fellas, not only were they dishonest but they weren't even believable in doing it.

Wayne K.

Mike and his crew are the example of what consumers want in service and expertise. Their work was neat and exactly what we had in mind. They provided expertise in repiping our 70 year old home, allowing for the challenges of crawl space and older existing structures. They checked everything and made sure we were happy with the difference in having all new piping. They showed our home respect and were courteous and clearly honest in all they did, and we all shared the same goal of improvement. The price was reasonable and worth every penny for what we received.

Jr. R.

The most over-priced place I've ever worked with. $245 to install a faucet and I provided all materials except one cut-off valve. They got one star only because nothing has leaked.

Ramon L.

We don't need a plumber very often thank heavens, but when we do, this is the one we call. We have had to call them several times for different things over the last several years and they have always come through for us. Yesterday, a new kitchen faucet was installed. Jon came on time, calling 20 minutes before he got here. The faucet install went better than expected and all I had to do was put items back under the sink. Jon wore a mask due to Covid which we really appreciated too. He even switched out the way the faucet, handle and soap dispenser were installed to make them more user friendly for us. Will we use them again, yes; will we recommend them to others, most definitely.

Zawadski A.

Very reliable! Silas has come to our rescue twice now over the years and is very knowledgeable, professional, and efficient! Needed an emergency leak fixed this time during the Coronavirus pandemic...he showed up promptly and wearing a mask, which we really appreciated! Just glad they are working still and trying to stay safe during the health crisis! Ashley called thirty minutes ahead to let us know he was on the way...thanks, y'all!

Leo W.

Simple toilet repair, but speedy, timely and very competent service (as it was last year when this same company had to replace my kitchen garbage disposal at very urgently.) I recommend them highly.

Jen M.

Very experienced plumbers. I was impressed with cost and quick response. Mike is very personable and always explains what the problem is when he does our work. They have been doing our plumbing for a long time!

James T.

Please don't ever use this company. We had a leaking tub faucet on a Saturday morning and called for service. We were told that there would be an $85 service fee per hour. When the service tech showed up about 3 hours later, he said that the cost would be $265 because they had a $185 flat fee on the weekend. We had an emergency situation with the water running constantly and heavily. I questioned the tech about the high cost, and he said that's just their rate. We had not been told this when we set up the service. He installed several small washers and finished in less than 20 minutes. I asked what the parts cost and he would only say that this was a flat fee charge. I'm sure the washers cost less than $5. We again expressed our dissatisfaction with the high cost,, and the tech said that we could have said no to the service. We had an emergency and had waited, and it was too late to start all over again. The tech made it clear that he was ticked. $265 for 20 minutes work and less than $5 for parts is in my opinion totally absurd. I will never use this company again, and I recommend you shouldn't either.