Aero Plumbing

Rob L.

The most over-priced place I've ever worked with. $245 to install a faucet and I provided all materials except one cut-off valve. They got one star only because nothing has leaked.

Becca S.

This company was recently dispatched to my home via a home warranty company. Upon arrival they came to our front door and immediately informed us that our issue would not be covered by a home warranty. I let him know that I'd feel more comfortable with his explanation if he where to first at least inspect the issue. I proceeded to walk across the front yard approximately 70 yards to the area in question. The entire walk he continued with his narrative trying to justify his statement. When we got to the area and I began to explain the issue and how there were literally three separate waterlines within 6 inches of one another and showed him how the irrigation line was actually manifold to the different zones in the yard he was absolutely unreceptive. I further showed him how I could plug the effective line and still operate the sprinklet's proving the damage line was not involved with the sprinkler system. The entire time he would not cease in talking or listen. He continued to tell me how it wasn't covered but he was going to take care of me. I told him if it wasn't covered he could leave because I had no intentions of doing business with his company. Again, he would not stop talking and he wouldn't leave. He really thought we were somehow obligated to do business with him even though he wasn't going to honor the warranty from the company that directed him to our property. I ultimately had to get a little loud and forceful for him to leave. As he left he continued to run his mouth. At one point yelling I was only upset with him because I didn't understand plumbing. At that point I did reply that I did in fact own two different plumbing distributors in the past. It was overly obvious during this entire experience that this gentleman came to our home with no intentions of ever honoring the warranty but to charge us additionally for work he felt entitled to. I really didn't appreciate the smoke this fella was trying to blow up my tail. Out of principle I went back to the warranty company then ultimately had the work done elsewhere. Watch out for these fellas, not only were they dishonest but they weren't even believable in doing it.

Phyllis D.

I want to leave a review because, My father called this company for an emergency pipe burst. The dispatcher was able to schedule an appointment for him and told him """" Someone will call you within a 30 minute window of their arrival"""". This information was provided to him at 1:44pm and he had to work so I came to wait for them and I imagined I would wait a few hours however I never imagined waiting until 8pm. I called again after patiently waiting all day and there was a lady named Ann who answered she was sweet and explained I needed to speak to the Dispatcher, Rebecca. Rebecca called me and I was polite after explaining myself to her again, she offered no true customer service as a service provider. She failed to acknowledge the inconvenience the company has put us in, nor did she offer in grievance. I was not looking for a handout I am happy to pay full price for the service, I was just amazed at her being a representative of the company not having any respect or empathy for the position the company has placed us in. Instead she kept repeating herself saying """" well I'm not in the office, I can't do that, I can only assume you didn't have an appointment"""". Whereas, we did we have the phone records to prove. Eventually, I told her I'm an intelligent woman I didn't need her belittling me by repeating herself over and over and over again. This must have truly upset her because she began to yell and say """" well I don't need you, I don't need your business, I don't have to do this"""" . She was extremely disrespectful and completely out of line. I gave this company 1 star because I had to give it something to make this post, however I wold give it 0 if I could. Nonetheless, I am sure the service would have been great however, the customer service was non existent, was simply following up on an appointment the was never met. Rebecca was unreasonably disrespectful. I'd say think twice before going with this company.

Kelly T.

Simple toilet repair, but speedy, timely and very competent service (as it was last year when this same company had to replace my kitchen garbage disposal at very urgently.) I recommend them highly.

Lee W.

I called for service around 2:00 PM today and they fixed the busted pipe at my mom's house in NE Columbia by 3:30 PM. Now that's what I call responsive and efficient!!! They even gave her a senior citizen's discount. I highly recommend this business!

Paul B.

Had main line clog at 8pm on Friday night. Aero advertises 24-hour service, so called them at 8:30pm. Was told technician would be dispatched & someone would be in touch with us. Still waiting at 11pm, so called Aero and was told that she could not get a technician out until the next morning. Aero never even bothered to call & let us know this. Very unprofessional & not reliable.

Adrian R.

They sent a plumber out and I explain what was wrong he didn't even attempt to look nor explain anything. I had told him what the issue you was and he did nothing to check or tell me what the actual problem was. Horrible customer service. They told me it was be 45 dollars to come look at it and he said it would be 85 and didn't explain or say why. I would never use this company or recommend them to anyone!!!

Joe K.

We have been using Aero plumbing for 20plus years and have always been very satisfied with the professional workmanship of the plumbers, the polite and respectful service of the office staff, and the timeliness of the visits.

Sharon K.

Very reliable! Silas has come to our rescue twice now over the years and is very knowledgeable, professional, and efficient! Needed an emergency leak fixed this time during the Coronavirus pandemic...he showed up promptly and wearing a mask, which we really appreciated! Just glad they are working still and trying to stay safe during the health crisis! Ashley called thirty minutes ahead to let us know he was on the way...thanks, y'all!

Brent D.

Very experienced plumbers. I was impressed with cost and quick response. Mike is very personable and always explains what the problem is when he does our work. They have been doing our plumbing for a long time!