Advantage Air Mechanical

Paula B.

My son purchased a home in Tucson, AZ in January and, as luck would have it, the A/C went out on him in May. That's okay though because the prior owner had purchased a home warranty with American Home Shield (AHS) so it would be covered with a $75 deductible. We notified AHS and they put in a work order with their ""preferred vendor"" Advantage. We were told that he would be contacted by them within 48 hours, we had provided AHS with BOTH of our cell phone #'s and email addresses. Advantage claims they attempted to reach us, even though they were provided with four means of contact (2 cell #'s & 2 emails), neither one of us received any messages (full disclosure: my son doesn't have his voicemail setup but there were three other options which they didn't bother to explore). So they cancelled the work order with AHS.

We notified AHS on 6/11 that we never heard from Advantage and requested a different vendor. They said they had to assign whatever vendor populates in their system and Advantage was who we had to use. I explained that they didn't get very good reviews and had some negative reports with the BBB so we would really prefer another vendor. NOPE, as far as AHS is concerned Advantage is fine so.......in goes another work order and we'll hear from them within 48 hrs.

48 hours later (on 6/13) I contact AHS and tell them we STILL have not heard from Advantage and there is no way we've missed a call because my son HAS BEEN STUCK IN HIS 110+ DEGREE HOUSE FOR THE LAST 48 HOURS WITH STREP THROAT and his phone has been right next to him the whole time! Again, I request another vendor and was told they would prefer that we use Advantage and will call them to see what the problem is. Approximately 40 minutes later I get a call back from AHS informing me they have been trying to reach Advantage SINCE WE HUNG UP and can't get through to them so they are now going to assign us a different vendor.

BTW, by this point we were desperate to get him (& his two dogs) some AC so we called another vendor (that gets five star ratings on Yelp) and asked them to diagnose the system. We figured if it was an easy and cheap fix we would just pay for it and end this nonsense. They responded immediately and found that the blower motor was shot due to some insulation falling into it (the unit is located in the attic). So, since this was a costly repair, we decided to go ahead and run it through AHS using the second vendor they had assigned to him.

Unfortunately, the vendor that we had diagnose the problem hadn't fully put the unit back together so NOW AHS IS DENYING THE CLAIM. To add insult to injury AHS's vendor (that did actually call and show up) reported that they ""found the board pulled out & damaged"" which is totally false. When we heard this my son went into the attic to see for himself. The board is in perfect shape but AHS doesn't want to honor their warranty saying we breached the contract by having it pulled apart. Hey AHS, how about your part of the contract that we will get a response within 48 hours? I guess that doesn't apply when you're the one in the driver's seat, right?!

So thanks Advantage, here's the end result of your lack of response:
My son had the pleasure of living in a 110+ degree house for over a month
We've spent endless amounts of time on the phone with AHS & other vendors
What should only have cost him $75 (AHS's deductible) will now cost him probably somewhere in the range of $600+ (if he's lucky).

Way to go Advantage......I hope your enjoying your air conditioned room while you're reading this because my son sure isn't. You should feel bad for causing him to not only suffer for the last month in the sweltering heat but costing him so much money due to your inept business practices.

P.S. I wanted to post photos of the pictures of the board but it didn't give me the option, I will later if I can figure it out. Thanks for reading this, I know it was long and boring :-/

Steve W.

can't comment on their work because it never got that far. My home warranty company contacted them and I had to call back a few days later myself to schedule an appointment to which they never showed up for. My home warranty company called them again to reschedule.... again, no call back even after leaving messages. zero customer service, thus zero stars

Hannah F.

The AC in my home was broken and I needed to get it fixed ASAP because it was the middle of summer in Tucson.

They gave me a four hour time window for when the repair person would arrive which seemed longer than most other services that have 2-3 hour time windows.

They ended up not showing up at all. When I called to ask if somebody was coming they were rude and did not seem to know what I was even asking. They never answered my question.

I would not recommend Advantage Air Mechanical to my worst enemy because they do not prioritize customer service and they never showed up to fix my AC at all.

T P.

If I could give less than 1 star I would. Do not use this company even if sent by American Home Shield. They have been out 3 times to ""fix"" our air conditioning and each time it has worked less than 24 hours before breaking again. The repair person even claims to have replaced the compressor in 45 min. When it again broke after the 'new' compressor was installed they offered an appointment 7 days in the future. That is not acceptable in Tucson when temperatures are nearing 100 degrees.

Lynn B.

I was put in touch with Advantage Air Mechanical by American Home Shield warranty service. I left work early on Friday and home early for my 3 to 6 p.m. appointment. We were told the tech would call 15 to 20 minutes ahead of time. I called AHS close to 6:30 to see what happened. No show, no call.

I called the Advantage office on Saturday and got the message they were open Monday to Friday 7 am to 4 pm. I left a message inquiring about the status of my call. When I called AHS back to see what to do, they had a note that the tech came at 3:55 and no one answered!

Without the A/C on at my house, you could hear a pin drop! If the tech had made the effort to drive all the way out to my house, he would have spent a few minutes trying to reach me!

I ended up calling another local company and the tech was fabulous! I ended up replacing my A/C unit, so they missed out on that business!

I have reported them to AHS and am considering reporting them to the Better Business Bureau!

Shelly B.

I can't even review their work because they didn't show up. They gave me a window of time and I stayed home for this. They said between 10 & 2 and it's now 3:15. Nobody has showed up or bothered to call. I have called twice to see if they are still coming and nobody answers the phone. I have left two messages but they haven't returned my call.

The only reason I called them is because this is under a home warranty & it's the number they gave me. I am now on the phone requesting a number to another plumber. After reading the other reviews maybe I should be thankful they didn't show up.

Jonathan S.

Never use again. AC wasn't working so called and got appointment for the next day. A guy came out and was hard to communicate with. Tested one thing and said it was the control board. It was a Wednesday, he told me he couldn't get one till the next Tuesday and it would cost $750. Got it on my own for $281 and installed in 20 minutes. Didn't fix the problem. Called to have them come back out and specifically asked for a different guy. The next day they tried to send the same guy and when I asked to speak with a supervisor he never called me back.

Bill S.

I just wanted to take the time to add a positive review. We have the American Home Shield warranty so Advantage was dispatched to fix an air conditioner issue we had. I was a little wary after reading the other reviews on here.

The technician (Mike, I believe his name is) showed up in the window they had provided, calling to let me know he was on his way 20 minutes before he showed up.

He tracked down a strange wiring issue that was caused by existing wiring on the heat pump not working with the new Nest thermostat that I had put in. He had it diagnosed and fixed quickly.

I've got no complaints and would happily use them again.

Claire C.

Worst service ever. Sent out by our American Home Shield service as an emergency for a cracked frozen pipe to our well. Did the sloppiest non-repair job ever. AHS sent them back out (got the same unfriendly, didn't give a damn repairman who left to get a part he claimed he needed and didn't come back for 6 hours. He did a messy, incorrectly repaired amateur job. We hired another company to come in who professionally repaired it correctly and verbalized their amazement on how badly the pipes had been attempted to be repaired. Don't use this company.

Therese R.

We were hooked up with Advantage Air Mechanical through our home owners insurance. We're very pleased with the selection. Air Mechanical immediately set us up with a technician, Joshua Force. Joshua was extremely knowledgeable, efficient, and quick. He was able to diagnose the problem within 15 minutes, which was a hole in the evaporator coil. Joshua took the necessary steps to insure this part was ordered. In the meantime, Joshua replaced the lost coolant with more to make sure we remained cool & comfortable until the part arrived. It worked! Our part arrived and was installed within a week. The two gentlemen who installed the part were also efficient & quick. They were out of our home within an hour. They cleaned up the work space and sealed our unit very professionally! I would highly recommend Advantage Air Mechanical.