Advanced Trenchless

Heidi A.

They were very responsive, quickly coming out for an estimate. The tech was very nice and informative, but they never came back with a quote. I called twice. Seems like a waste of everyone's time, including theirs. Too bad, I'm going to pay someone to to it.

Fred D.

Overall, they are very professional and good regarding price, responses, scheduling and a good job.

Judith W.

Had a decade-long ""relationship"" with a well known, reputable plumbing company I won't mention here. Thought they were great. Trusted them. Called them every single time there were issues, which was not infrequently in this older house. Paid them to do routine maintenance in January of this year, which included (they say) cutting roots which are definitely an issue in my pipes. I don't blame the plumber for the fact that roots love the pipes. But the toilets overflowed again in February, and again in April, and again this week. I made an appointment with Advanced Trenchless, knowing that they have cameras and could tell me, once and for all, what's going on. Arthur Pacheco came out and immediately set me at ease with his friendly, intelligent manner. He told me what he was going to do, approximately how long it would take, and got to work. First he cleared the pipes with a camera so that he could put the camera through and take a look at what was going on. Then he showed us on a monitor how the pipes directly under the house are clay and infiltrated with roots. The roots have been growing for at least a year, possibly longer, which coincides with when my serious plumbing issues began. In other words, my plumber has been charging for work that was not done, times at least two years. Arthur explained that the expensive, long fix solution would be to replace the clay pipe by taking up the floor and cutting into the concrete slab. Eventually I will do that. But the short-term fix (which my old plumber should have been doing all along) is to cut out the roots with a 300 3"" blade and follow up with root-ex (which my plumber also never applied -- until yesterday, when confronted with the video results.) So many companies would have urged me to pay the money up front for the long term fix, but Arthur said it was just as reasonable for the time being to cut roots and follow up with root-ex. That could buy me another 5 years. I'm now a customer of Trenchless. I regret that this very positive review is intertwined with a comparison to another company, but it is probably not uncommon that Advanced Trenchless is called because someone is feeling distrustful of their ""regular"" plumber. I have to say that Arthur Pacheco handled the situation beautifully, neither defending the past work nor trying to condemn it.

Dan L.

We needed a 75 foot sewer line replaced from our house to the main. The estimator came out and gave us a quote which seemed great. I called a couple other companies to get quotes, but never heard back. I spoke to a friend who is a plumber and said it was a solid price, so I pulled the trigger.

We could not have been happier with the crew, work, and company. The crew showed up and were very respectful of our space. They communicated very well and gave us a heads up before they were going to cut the line in case we needed any last minute runs to the restroom. They also did their work in a way that gave the least amount of downtime for the sewer.

Over all, we're thrilled with their work and I'm so happy we don't have to worry about our sewer line for a long time.

Bettijo V.

I chose this company because of the great reviews. There are times, though, when even 5-star rated businesses disappoint. This is not the case with this company. First, there was no charge for the camera inspection, which I believe is not the norm. The inspection showed that the sewer line needed no repair or replacement at this time, contrary to other inspections that were done. One company quoted me $15,000 to replace the pipes. Advanced Trenchless (Arthur) did tell me that I could opt to have the line cleaned out by way of hydro-jetting, which, sad to say, is a service that Advanced Trenchless does not provide. Bottom line, I can't emphasize enough how very encouraging it is to find a business that is honest and that puts its customers' interests before profit and, in some cases, greed!

Juan U.

I suspected a backup at the end of the property. Scheduled a sewer inspection. The process was painless and had a text confirmation with in minutes for the next available spot. Artie P. showed up a few days later right on time to my 2hr window and was very thorough. Answered all my annoying questions professionally. It appears the back up may have occurred in a manhole off my property too far to for the camera line to confirm. In the end he couldn't find anything wrong with my sewer line but if ever have any issues I know who to call.
Great service.

Steph J.

Bought a house built in 1948 that came with a sewer lateral that was just as old.

After 9 months of clogged drains, calls to the home warranty company, (which was definitely a waste of time and money), and to my own plumber, I knew its time was definitely up.

Advanced Trenchless was recommended to me by my trusted plumber. I was pleasantly surprised at how professional, thorough, reasonably priced, and fast they were.

I scoped out several local companies and none compared. Especially compelling was the free scoping and on-site estimate. Pricing came out to be about $2,000 leas than I expected, and I've had no problems in the 4 months since.

They took care of everything including permits, asphalt replacement, inspections, everything. All the work was done in one day.

Great job. I've already recommended these guys to my neighbors. They had the same work done with Advanced Trenchless last month and are very happy. Another good friend is planning to use them soon as well.

Eddie E.

Had a guy got out and check my lateral, but they never got back to me with an estimate on replacing it. Guess they don't need the business at the moment.

Jason E.

Company did an excellent job. After getting several quotes no company even came close price wise. They also included all parts of the project and did not have extra charges or add-ons (like driveway repair where they needed to add the overflow).

Porsche C.

Well, Holy Smokes! Hands down to Advanced Trenchless for providing phenomenal professional customer service! The process was quick, simple, and painless.

I recently got a sewer inspection and was referred to Advanced Trenchless by my Realtor, Amber N. Amber had informed me that she had some great businesses' that does great inspections; so, I trusted what she said and went with her recommendations. I am SO happy I did, as I couldn't be anymore happier about the work of what they did. Once I did some research and seen that this company had to rave 5 stars, I couldn't help but move forward and schedule an appointment. A few weeks before the appointment, I received an email from the Admin Assistant, Cris Torrance. Cris provided me a payment form to fill out and send back. They hold payment on your card until the work is complete and then charge the card once the work is complete and you have been satisfied.

Wednesday was my meeting and they provided me with a two-hour timeframe from 12 PM-2 PM. In addition, they also provided consistent emails and text message reminders. A couple of meetings before 12 PM, I received a text message that informed me that the technician was on their way and shared a picture of the tech; WOWZERS! What a whole new level of customer service. The benefit of that was I knew exactly who was going to show up and they arrived.

I had the pleasure of having Cameron H. as my technician. Cameron came and did a full inspection of the property. He was extremely thorough and professional. I showed him the ""one way clean out"" and Cameron spent literally 15-20 minutes to work his magic. I was able to ask various ""what-if"" questions and although they were ""silly"" questions, Cameron didn't make me feel awkward in asking them. He gave honest reviews of the house and provided me a copy of the inspection. The whole process was a breeze.

This company will be my first choice if I ever had problems with my sewer! Thank you, Advanced Trenchless.