Advanced Sewer & Drain Cleaning

Bill B.

We recently used Advanced to install some new fixtures we got as part of a bathroom renovation. The owner, Tony, came out and had the items installed in a couple of hours, which seemed long for a spout, shower cartridge and handle, and shower head. This was when things started to go downhill. Tony immediately started taking photos of the parts and bathroom ""so we know scratches were there before he started"". He did whatever he did, then said we were all set. Tony had asked in the past about some brass and copper guard rails we had and that he was interested in them. He took off half the cost, 100 dollars, and took the metals as trade for the rest. It was *a lot* of metal. A few hundreds dollars worth at least, and the job's total was only 208 dollars. Even if he scrapped the stuff and didn't end up using it, he made out.

All was fine, then later in the afternoon I set out to take a shower. The water was scalding hot, and wouldn't cool regardless of how cold I tried to make it. No problem I thought, maybe he just forgot to turn the cold water back on. I checked the shut off valves, but they were both on. Ok, that's odd. I turned off the hot valve completely and turned on the water, no cold at all. In fact, no water came out whatsoever. We called the main Advanced phone number and left a message.

Tony showed up a few minutes later, rang the doorbell and pounded on the door. I answered, he barged through and went right up stairs. He asked ""you didn't touch that handle did you?"" The handle was the temperature control handle and of course I did, it's how showers work, you find a temperature you like. Tony started to check things over, obviously furious that I tried to use the shower as intended. He turned it on and off a couple of times, and it seemed to work. Then the same thing started happening. No cold water again. Then he tells us that the shower is controlled by pressure, and starts to look for other faucets or water that may be running, which he insists is the case. This was not the case, the shower valve we purchased was thermostatic. This works on temperature, NOT pressure. I figure he's the expert, he should know and we take his word for it. Out of nowhere, the cold starts running. No other water in the house is on, nothing is being used at all. Tony came back in and played around a little, and couldn't get it to work. At this point he declares that he's not responsible for customer parts, gets up and says ""I have to go, my dogs are in the car."" I am not exaggerating, he threw his hands in the air and walked out.

During the install, Tony said ""I've never seen this type of valve, but they can only go in one way."" He put the valve in, and I assume he knows what he's doing, but there's no cold water. After he left us without a working shower, I read through the manual and find out that this is not the case, and that there is a clearly designated UP marker on the shower cartridge. I had to undo most of Tony's work, read the manual for the items we purchased, reassemble and adjust the thermostatic valve, and now every single thing works properly. We have a fully functional shower and bath, the thermostatic valve works beautifully, and has been since about 15 minutes after Tony left and I had to fix it myself.

Not a single thing was defective; he just didn't know how to do the job, and didn't bother to try to read the manual and figure it out. As the business owner, Tony should be embarrassed about this entire situation. He took and kept our money, and left us high and dry with a job that he made worse and it was solely his fault for doing it incorrectly.

Richard D.

Had a back-up on the basement. Called Advanced on a neighbor's recommendation. They were able to come the next day. Cleared the pipe down to the sewer in about an hour, and good drainage since. Highly recommended.

Cheme G.

My apt kitchen sink drain was clogged. I called Advanced Sewer to schedule a service this morning. I was able to get an appointment this afternoon. Two plumbers showed up, apparently one is an apprentice. It took the plumber one glance and told me that the drain pipe was leaking, and we must fix the leak first, before unclogging. Then they went back to the truck and wrote me an estimate of ~$433 plus tax to fix the leaking pipe, then unclog the drain. I was surprised about the cost, but willing to pay and get the job done today. Then I was told that we have to wait next wed, one week from today for them to come back for do the job. I called the office and ask if they can help to get it sooner, the office told me if we want the job done, we have to wait and pay to get it done ""properly"", or they won't do the job.

With the clogged kitchen drain and leaking pipe, we simply can't wait for a week. I call another professional plumber. He came out ~5pm, cut off the leaking drain pipe, installed rubber boot to connect the drain pipe and a new pipe, installed a new T trap, cleaned the plugged drain connection. The whole job took about 1 hour. Kitchen is back in service.

I am disappointed with Advanced Sewer today, and would like to share my experience with everyone.

Michelle

Chip N.

Main sewer had built up roots causing blockage. Advanced provided a quote on the phone, no hassle to set up an appointment or charge to quote. Tony came out the same day, and the office called to let me know he was on his way. He had the line cleared in less than an hour. Very nice, very professional, no sales pressure. Just the job needed and a thank you. Highly recommend.

Carol W.

We are very pleased with this company. Tony cleared out our slow running shower drain and bathroom sink. He is also a master plumber and we really like the new kitchen faucet he recommended. He did a great job installing our new kitchen sink and the faucet.

Leigh M.

Poor costumer service, no follow through and no communication! Frustrating scheduling. Only saving grace is good plumbers...when they show up!

Charlie C.

Response time is very quick and service is amazing. Technician was very knowledgeable and friendly. Highly recommend if you have any plumbing needs.

Mercedes C.

These guys are great! I use them for all of my sewer and drain needs! They have fixed a clogged down spout and two drains in my
house. They are affordable and super nice. They also try and troubleshoot over the phone with you. I recommend them to everyone who asks!

Brandon H.

Excellent price, along with experienced quality work. I had a main sewer line clogged this past April.... called a competitor. They charged more than double Advanced and did not fix my issue.

Few months later in August, my utility sinks were backing up again. Found out that the previous company never cut through roots growing through sewer line between house and sewer. Advanced was able to help me out at more than half the cost.

Joe R.

I had a leak in my tenant's apartment so I called Advanced because they had previously done good work, cheap for me.

Scheduling was easy enough. Someone would be by in a couple of days. Not ideal, but again: good work, cheap.

""Should I tear down the ceiling so they can get a better look?""
""No need, they should be able to determine the issue.""

I was quoted a time and was happy about it since I had other business later in the day, but after calling earlier to confirm the appointment, they were running behind. I can understand that. No problem except my tenant would have to be the intermediary. I trust her, so it didn't seem like a big deal. ""Don't worry, someone will call you tomorrow to determine the issue and give you a quote.""

I asked my tenant what the service guy did while he was there. ""Nothing. He looked at the hole and then left. If he was here 2 minutes it would have been a stretch.""

Next day comes and goes. I call two days after the service and it must have been a chore for the guy on the other end of the line to pick up the phone and deal with a customer that day.

""Yeah, there's a leak.""
""Yes, I know. What's the problem.""
""We'll have to send someone out to fix it. We don't know why because the ceiling was closed up.""
""Yeah, that's why I offered to open it up. When can they come by?""
""It won't be until at least after Labor Day. The 8th looks like the first available date.""
""Yeah, let me check with my tenant...""

Anyhow, the ceiling collapsed due to the moisture that evening. I called a competitor and they were apologetic that they couldn't get someone there that night. I got a call from the competitor the next morning at 730a and it was fixed by 1030a.

Yeah, I'm done with Advanced. I can't give them one star because they at least picked up the phone. I'm going to go write a review about stellar customer service and work done for the competitor now.