Advanced Repipe Specialist

Michael F.

The work was impeccably done. Could not even tell where the walls were cut out. Plus my house is 4600 sq ft and it was done in just a few days. Ramiro and Advanced Repipe Specialists were great to work with. Would definitely recommend.

Mike

Ben C.

UPDATE:.
Unfortunately, I had to hire another plumber to finish the job. Summary of Advanced Repipe Specialist is below:

PROS:
* They worked really hard
* Great sheet rock work
* No leaks
* All new fixtures (look and work great)
* Fast and friendly quoting; Bill was very knowledgeable and efficient

CONS:
* They abandoned the job:
- I had to hire a new plumber after 10 months of no work
- I had to spend an extra $3,000 to finish the job
* They promised 1-2 day max to complete the first phase of plumbing work, but it took 4 days. That was difficult because I had only scheduled two days off work to keep the house open for them to work there.
* They left trash (excess pipes, pieces) under the house. It took me about two hours of crawling under the house to clean it up, which was required to pass inspection.
* Pipes were not secured correctly. Pipes fell down after plumbers left with no willingness to fix it. Another plumber was required to fix it and pass inspection.
* Too much up-selling, when working on plumbing
* The contract says the plumber will be there for inspections, but they did not show up.

Aparna S.

Please avoid using them at all costs!! Would give them 0 stars if allowed.
The only good part about them is that the estimator was a sincere older gentleman who was polite & did a good job. After that it was all downhill.

We had contracted them to replace all the pipes & drains for the house. There were multiple delays in plumbing work & 2 failed city inspections. Finally we, as owner had to change the permit to our name & work directly with the city to get the site inspected & approved. We were given an original estimate of 2 weeks to complete all the work but it dragged to 10 weeks. During the process they left the work site open for 5 weeks in between with a huge dug out in our front lawn. We had to worry about the safety of the kids.
In addition, they drilled a hole into our kitchen outside wall & left that open even after the work was completed. Worse nightmare!!

Brewster B.

Yes I'm a fan and would recommend them. They just finished a complete repipe of our entire home. The water was off on the 1st day from around 9 am and back on around 6 pm. Our house is only 11 years old but we never got almost instant hot water until this company replace and insulated all the hot water pipes. Now it's nearly instant hot water all the time. They recommended new valves for our washing machine and had to reroute an outdoor faucet which was completed in a timely manner. There were a couple of minor delays in the complete job but Veronica in their office was pleasant to deal with and kept us well informed. And by the way, the total price was approx. $3500.00 less than 2 other bids we had acquired.

MIchael H.

I called Advanced Repipe Specialist to get someone to come and give us a quote to replace our water pipes. I spoke to watch sounded like an older gentleman and told him my schedule to make an appointment. It was Monday and he said he had an appointment for Thursday but at a time I would not be able to make. He then said he will did not know if he could make an appointment for Friday morning at 9 AM he would have to check your schedule and let me know and I did not hear back from him.

Friday morning comes and the doorbell rings my wife and I were not expecting them as we have not heard back regarding the appointment. I mentioned that he did not confirm and he said oh you're the one I forgot to call back. I said apparently so he apologized and proceeded to take some measurements and look at what we needed to do. He then said he would have a quote for me within the next couple days. I gave them my email address and look forward to the possibility of doing business with them.

It has now been over two weeks and I've not heard one thing from them. I do not know if this is a regular behavior but after one miss hap I would think they would have a bit more vigilance for a potential customer.

I don't think this is a company I feel safe working with.

Curtis T.

My parents needed a complete re-piping of their water pipes, plus a new water main to the city's water connection. I called various plumbers to get estimates. Bill from Advanced Repipe specialist was very professional and gave me a folder full of information and the best quote. On the day we agreed upon, Ramiro and crew were out at my parent's house and in one day replaced all the water pipes with new copper pipes. While I'm not a water pipe expert, I do a lot of home repairs by myself and the materials they used appear to be top notch (brass fittings, stainless steel connectors) and I was impressed with the quality of work. Going under the house is tough, dirty work, but they put down floor protectors to keep dirt contained and made quick work of this big project. I wanted to give them 4.5 stars, but this is my first yelp review and I don't know how to score a 1/2 star! The only reason I am not giving a full 5 stars is a few minor hiccups in the process. 1) The water heater gas wasn't turned back on so I called PG&E to turn on (quick and free); 2) the wire netting for the crawl space ventilation was cut to give access to install copper pipes and while the wire was bent back into place, I felt it should have been sealed to prevent rodents from entering crawl space; 3) after installation of water pipes, there was a week delay in completing the project (patching drywall and filling hole in front yard due to a problem with permit (city error). Once the permit was corrected, they did great job of patching drywall holes. I would recommend anyone using this firm (or any other contractor) to inspect work and use new connections before final payment.

They appear to be honest, hardworking people and I definitely recommend this company. It's been about a month and the water pipes and faucets are working great! In fact, I have asked for a quote from Advanced repipe to install a new tankless water heater in MY home. Thank you Ramiro, Bill and crew!

Shirish J.

They did a good job of the re-piping, but subsequent leaks and other small fixes were ignored. After a couple calls, they even stopped picking up the phone.
I would not recommend them unless you expect the job will be done so well that there is zero chance of needing a followup visit.

Chris J.

I can start by saying that use caution when dealing with these guys. The permit was pulled 11/1/16 and was finally signed off by the San Jose Inspector on 4/12/17.

Our experience started with the estimate. The estimator (Bill) did a great job in outlining the process of repiping an older house and gave us our estimate promptly. On wrinkle that we made was to request the installation of a tankless water heater a week before the guys arrived to start the project

The team arrived at the house promptly the first morning and started clearing out the old pipe and cutting holes in the walls to run the new pipe. The guys worked quickly but I noticed that they were taking a shortcut by running the pipes that supplied the hose bibs through the vents. Several vents were cut and I had them remove the pipes and run them through the exterior wall where they belonged.

Another crew arrived to repair the sheetrock. We were satisfied with the quality of the work and our painter did not have any problems painting.

Everything was completed in four days and that is where things got bogged down. The inspector ordered that the condensate from the tankless water heater was to be run to a gravel filled pit measuring 2'x2'x2' rather that on the concrete at the back of the garage. The inspector also required that they install a expansion tank near the hot water heater and perform a pressure test on the new gas line.

The crew installed the expansion tank and then called for another inspection. It is important to note that they were not ready to perform the pressure test and had not dug the condensate pit. The reason the pit was not dug was because the owner of the plumbing company did not feel that is was necessary.

About a week later the inspector arrived for the third time and again asked to have the pressure test as well as have the condensate pit dug. The owner of the plumbing company argued with the inspector and the final word was that they needed to dig the condensate pit.

After numerous calls over several months the crew arrived and dug a condensation pit. The owner came by the house and told me that he was digging the pit to ""Make me happy"", I repeated to him that this was code specified and was what he needed to do. I felt that he still believed he was doing me a favor.

The fourth inspection failed due the how the pressure test was performed and how the condensate was run to the pit. The owner of the plumbing company convinced the inspector to return later in the day. The pressure test was finally performed and approved.

I made my final payment and hope that this is the last I will ever see of this company.

Kathy S.

The estimator was very good - complete description of everything to be done and great at answering my many questions. They scheduled things perfectly - all piping done in one day with minimal time without water. They were clean and efficient. The inspection the next day went off without a hitch. The following day, they came back to do the drywall repairs and were great.
However, when they finished the repiping, the hall bath sink was spraying water everywhere - they had misplaced the aerator and didn't replace it. The kitchen sink was the same. So, they came back to fix those and weren't able to - they said that the problem was the new water pressure was so much that my older faucets probably needed to be replaced. I could buy that on the kitchen one but not the bathroom one, but we were leaving for a week and I figured I'd deal with it when we returned.
Unfortunately, when we returned it was to a minor flood in the kitchen. They had not hooked up the dishwasher correctly and so there was water under it, under the sink and in front of the sink causing the hardwood floors to curl. I turned off the water and called in a plumber who fixed that problem as well as the kitchen faucet, and bathroom faucet.
I contacted them and asked them to cover a portion of that repair. Two weeks ago they agreed but no check in spite of multiple requests. I also asked them to send me a final invoice as I want that for my tax records and I have yet to receive one.
I would have loved to give them a 5 star rating, but between the flood and the lack of follow through, I just can't.

JJ M.

Started at 8:30 and were out by 3:30 with new copper pipes under my house plus a new main to the street. Professional and courteous. Welcomed my occasional watching. Not messy and cleaned up well. Sheet rocker on time and considerate and a good job. And under my budget. They insulated the pipes, and now my water comes in fast and hot. Nice folks. I can't believe I put this off so long. Call them. Awesome.