Advanced Plumbing & Rooter Service

Lisa A.

We had this company come to service our toilet through our home insurance company. It was difficult to get a prompt appointment, and when we finally had the appointment, they called and canceled after the time the plumber was supposed to be here. I took time off, and was disappointed that I had to wait two more days for him to finally show.
When he did show..an hr late, he was constantly on the phone with his supervisor, sending pictures etc.
The technician called me into the bathroom to claim that when we installed the tile floor, they put in a cracked piece by the toilet. That was absolutely not true. I mopped that floor several times a week, there were no cracks.
**Bottom line, he broke a small piece off when he removed the toilet. Then, I'm told it needs a part, $450.00 called a flange extension and would submit to American Home Shield and be back with the part the following week. To this day, AHS hasn't received anything from this shady company, and when AHS called them for the report, they were told that because of the cracked tile ( about 1-2 inch piece came off with the toilet) they weren't able to fix it. This is not what I was told by the plumber when he left. He said we needed the flange extension the $450.00 part that I looked up at Home Depot and it's less than $50.00) we have been without our downstairs toilet for several weeks now, and have an intermittent sewer smell throughout the downstairs.
Bottom line, the technician broke the tile upon improperly removing the toilet, tried to price gouge for the part, and is flat-out lying to AHS about the problem, blaming it on our floor installation over 2 and a half years ago. The problem was the wax ring, until this company came out and made it a much larger issue in which they will not take responsibility.
DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!!!
THEY ARE SHADY AND DISHONEST.

James Z.

They went to my house for a warranty contract and indicated that the part was installed incorrectly and would fix it for $180, instead of just fixing the issue that was under the warranty. I would NEVER use this company again. I am going to be asking my warranty company never to use them again. Beware!

FancyCat S.

UPDATE:
Hired a real plumber and the mess under our sink was very shoddy work done by the greedy non-plumber our home warranty company sent. It will cost us another $400-$500 to have it all re-done correctly. Please be wary of this company. They are rude, unprofessional and truly do not know what they are doing.

Our $600 pipes that were put in in November under the sink have fallen apart and flooded the kitchen. Shoddy work by this terrible company. Would never recommend, The warranty company keeps wanting to send them to us so I don't know if they are relatives or they are getting kickbacks from these jerks. I had NEVER had a service tech sent by a home warranty company charge me until this one.

Brian L.

RON and his team were great and very professional!! Needed a new water heater and they responded very fast!! They were very knowledgeable and a great price!!!

Lorthy M.

Our plumbing system was clogged from the shower to the kitchen sink. After calling several plumbing services and being told the appointments were a week or two out, we called Advance Plumbing. They came out the very next day on time too. The plumber was friendly, professional, and very helpful. Thank you.

Keebler K.

My water heater burst needed to come out right away, said there's a 4 day wait what a joke.

Paula V.

Julian came out to diagnose and fix several water problems we had. He knew exactly what he was doing, fixed the problems promptly and did it all with a positive, friendly attitude. Would absolutely call him again. Dr. M. - El Dorado Hills

Tammy G.

I had an issue with water flooding under the house. Other plumbers couldn't figure it out. Chris and his associate diagnosed the issue right away when other plumber couldn't. The staff is very friendly and helpful too. I would highly recommend this company because they're amazing. Thank you!!

Taylor M.

Got referred to this company through home warranty. They said they could come earlier than expected which was a major thing for us because being without a toilet really blows. Jazz was my plumber today and we were so happy to have him! He was exceedingly kind, thorough and quick! We were very happy to have him as our plumber today :)

Domonic S.

Water heater work was done decently well as it passed inspection. Problem is with the business practices. Inflated prices on items that aren't covered under home warranty, for example $80 for 3 small pieces of PVC pipe and 5 minutes of work with the addition of a condescending explanation of the mark up. They will also make use of old gas lines, though accepted it's not good practice.