Advanced Plumbing and Rooter Service

Dulce A.

We had a terrible smell in the house, after a few days of going through a list of easy fixes, we narrowed down the problem to a sewer like smell coming from our crawl space. We called Barnett Plumbing and were advised they no longer provided rooter services, at which point they referred us to Advance Plumbing.

We called on a Saturday and were told it would be $150 to be provided an estimate and after some back and forth we agreed and Advance Plumbing said they would be down in about an hour. The technician showed up at roughly the estimated time.. so far so good, and now its when it starts to get wild.

The technician came in and confirmed the smell was sewer, got his hazmat and got into the entrance of the crawl space, without going in and roughly 2 minutes later he stated he didn't see an issue, but he was going to get his flashlight and really go in. While in the crawl space he was super unprofessional, screaming and complaining about the tightness of the space, (we had stated from the get go that the issue was in the crawl space). He came back out 5 min later stating that he had crawled all over the area and there was no issue, and all it could be was that we needed a full sewer line replacement, costing $18k. There was clearly an issue and we politely decline to have the work started. At that point he asked for a payment of $395 for the quote. I pushed back stating that the person on the phone stated that the quote was $150, and I would not be paying more than that, he ultimately agree.

In the end an other company came in spent 45 minutes in the crawl space, and found the leaky sewer line under our 1/2 bathroom. That bathroom needed to repiping due to a 10' section of the line that had gone bad. The entire jobs cost half of the price estimated by Advance Plumbing.

Long story short, if you have a crawl space and expect professionalism, DO NOT call Advance Plumbing.

Andrew P.

Advanced Plumbing is an incredible company and one that we trust as a church to take care of all of our plumbing needs. When we found out our 80 year sewer system needed to be overhauled from Terra Cotta pipes, to galvanized steal, and neglect over the years, we were overwhelmed by the size the scope of the project. The team worked incredibly hard, explained everything well, and diligently completed the project by pulling 260 feet of new sewer lines and installing 6 new clean outs. We are grateful to Bill, Fernando, Anthony, and the whole team at Advanced Plumbing for the service that they provided.

Judy E.

I needed a faucet replaced. I had received a replacement device from the manufacturer and unfortunately it was missing two very tiny washers. Vernon was prompt, an excellent problem solver, patient with the issues and thorough. I'm very happy with his professionalism and his work. I highly recommend him.

Max J.

Totally unprofessional . Please be very wary of their bait and switch tactics. They give you one price on and jack it up to 4 times when they get to the site . They bait you with a low quote with a trip charge of 125. Once they get to the site just to do ""visual Insiection"" they quote a charge of 325. If they have to get the leak detection machine on the premises that charge rockets to $1200.
If you don't agree to the price they walk off with $125 trip charge.
DONT AGREE TI ANY TRIP CHARGE UNTILL THEY GIVE YOU DETAILS OF THE PRICING . Don't let them sweet talk you.

Donna M.

Professional, listened to me about the issue, took the time to evaluate the leak and why. Eddie was on point. I am the renter, he was called by our HOA but it didn't matter. He solved the problem. Evaluated any further issue possibilities. I highly recommend Eddie and this company. Well done!

Rebecca F.

I had a terrible experience with Advanced Plumbing in Livermore with their level of customer service for several reasons.

Initially, called and spoke to Destiny about coming over to check out some storm drain questions I had in the backyard. She mentioned that someone could come by but there would be a $175 service call fee. I asked if that would be credited back if I were to do the work with Advanced Plumbing. She said that if I had an issue with the cost, she could cut off $50 and that the service call would include a full inspection including a crawl space inspection. I agreed thinking I would be getting some kind of inspection service.

Someone came by a few days later and inspected the storm drain. He was there all of five minutes and did not measure anything and just told me that he recommend I replace the storm drain. When he went to charge me, he charged me $175. I told him what Destiny had said about taking $50 off and the full inspection promised, including the crawl space. He then made a call to another woman and mentioned what I said and also told her this is the second time Destiny promised someone that and they don't do that, that this was the standard fee for a service call. To do a full inspection would cost hundreds of more dollars. I didn't want to argue so I paid the full amount.

Five minutes later I was emailed a quote for $6250, with only an explanation of ""replace storm drain."" No other details on linear feet (I later got a more detailed proposal from someone else who only charged me $3800).

It didn't sit with me well so I called and complained the next day. I explained to the woman what happened and how I was promised $50 off as well as an inspection. She said she would look into it and call me back.

Four days later there was no call back, so I called again. She apologized and said the had been very busy. She said she would look into it and call me back. She called back this time and said I would be credited back $50.

After receiving a few other FREE proposals I received from other contractors on the work, I realized the proposal I received from Advanced Plumbing, that I paid $125 for, was subpar. These other contractors spent time with me and explained in detail what they would do. Their proposals were detailed, with line items, linear feet, number of drains needed etc.

I called Advanced Plumbing back, and asked Destiny if I could get a more detailed proposal from Advanced Plumbing on the work. Seeing that I paid $125 for it, I feel like it is not a lot to ask for. She said ""yes of course"" and would check in with the technician and call me back.

It has been more than two months and I still have not been given a call back or a more detailed proposal.

After receiving this TERRIBLE customer service, I sent this letter to advancedplumbing@gmail.com and requested ALL of my money back for the service call. It was not deserved at all. This was two months ago, AND NO RESPONSE.

Use someone else for your plumbing needs!

Thomas W.

Requested replacement of the float valve assembly in a toilet. The toilet is 28 years old. The technician refused to consider valve replacement, saying the toilet is too old and would need to be replaced. So, rather than a $30 part and some labor, I'm looking at $1400 and a lengthy delay. When I called the office to discuss this, the story changed: the technician was claiming that the box was cracked, but he never mentioned that to me. I do not trust these people to tell the truth about what can be done, what should be done.

Christine S.

Highly recommend this business. They assessed our drainage problem quickly and accurately. The two technicians they sent were knowledgeable and polite.

Mitch A.

My main sewer line backed up through the cleanout cap in my front yard, due to a known problem with root intrusions into my old, ceramic sewage line. I had this line cleared out about a year and a half prior to the tune of $300-400, and was told it was temporary. The company I had do it last time (Barnett plumbing) no longer provided rooter services and recommended Advanced Plumbing and Rooter. I called and was told the cost to have a technician come out to provide an estimate was $125. I agreed. The technician came out and asked for an outlet to plug his equipment into. I provided one for him and he got to work with one other guy while I was inside working. The two ran a cable through the line to clear the blockage, then ran a camera to see what the problem is. They showed me the root intrusions, which I already knew about from before, and recommended either replacing the line altogether ($9,200) or performing hydro jet ($1,500) to better clear the line, telling me it was the only alternative to buy me some time, maybe up to a year. I told him I would need to speak to my wife when she got home to come to a decision on what to do. He understood but said that if that were the case, I would need to pay them $625 for the work they did that day, then pay again when I decided what service I wanted. This was the first time anyone had mentioned the $625 number to me, and it was after work had already been performed, which I assumed fell under the $125 estimate charge. Alternatively, I could make a decision then, and they could perform the service as quoted without charging the additional $625. I should have said something at the time, but feeling stressed about the decision, and potentially adding $625 more to a bill that was already larger than expected, I simply agreed to the $1500 hydro jet service, since I was assured it was necessary.

I called Advanced Plumbing later that day and explained the situation. At first, they didn't understand the complaint, seeing as I agreed to and paid for a straightforward $1,500 service. I explained that I likely would not have agreed to that service if I hadn't been threatened with a $625 charge for services rendered before an estimate was given. The woman I spoke to on the phone said she would speak to the technician and call me back. I heard back shortly thereafter and learned that the technician denied having provided the $625 snake + camera service before telling me how much it would cost. He also apparently told her that I had a Ring video doorbell, and suggested that I share the video of our interaction with them so that we could confirm what happened. I do not have a Ring or anything of the sort, which makes me think that the technician was remembering a different customer--he had told me at the time that he just had to provide a similar service for another customer in the same neighborhood as mine.

On that call, I was told they would do some more fact checking and give me a follow up call soon. They did not. I had to call again and ask for a price reduction. The person I spoke to said they would speak to the owner and call me back to let me know what they could do. This never happened. I'm very disappointed with the service I received from APR and would not use them again, nor recommend them to anyone else.

Fred F.

I would warn you against using Advanced plumbing. They were hired to unclog the central drainage in my Mother-in-law's house. They did not have the necessary equipment, knowledge or manpower and still charged her over a thousand dollars. One of their technicians spent over 5 hours accomplishing very little. And he did not resolve the issue. They DO NOT stand behind there work. When the system clogged up less than a week later they declined to send anyone without charging again and accused my mother-in-law of dropping something in the toilet to cause the problem. Outrageous charges and incompetence is what you can expect from this outfit. A different, more capable outfit found the clog was due to a long gradual buildup of toilet paper and that it had not been removed by Advanced plumbing. The problems were resolved by this much more competent professional