Advanced Plumbing and Rooter Service

Michelle L.

My mom's hot water valve was leaking and it was the start of Labor Day weekend. Not only did they come to fix it, they came on a holiday weekend. The technician, Brian, was great. He showed me what was wrong and fixed the valve. Love this company and will use them for all my plumbing needs.

Amie B.

Absolutely great. Sewage in the front yard is no fun. They called me back on a Sat 3 day weekend within 5 min of my call around 330pm. At 6pm it was fixed and unclogged. Who knew that roots wood spiderweb in the pipes like a Web and catch stuff and clog.
Renee was great and explained everything. Very nice company. Thx

Elizabeth H.

We've been in our house for over 9 years and have had issues with the master bath toilet on/off. All came to a head last week and we got a leak through the kitchen ceiling downstairs. Had our contractor come out, cut a hole in the ceiling and pull the toilet. The pipe was blocked pretty well and was not going to be an easy fix.
Called last night and Bill offered to send someone out that same day. Didn't work for us so they came the next morning, right on time. Found the problem, replaced the parts, explained the problem, cleared the blockage and reset the toilet - all in under 2 hours for a very reasonable price. Hope we don't have similar problems in the future - but now we know who to call if we do.

S C.

Call in last Saturday to repair leaking pressure regulator value. Rene showed up in the morning and got the job done. He explained to me another on/off valve needed to be replaced as it won't last any longer.
The price was same as what it's originally quoted as I believed these were the same common components to be fixed for every single home.
He gets in and out in reasonable amount of time.

Alexis M.

We had called them during the week for a leaking toilet downstairs and Rene couldn't recreate the problem, but said it was most likely due to an old valve and the toilet should be replaced soon. Fine. The bill was a decent price.

Then, that Sunday while we were out of town, our dog sitter woke up to find our master bath toilet has some type of leak/blockage that all happened under the ground, which lead to major water damage in our bathroom, bedroom, upstairs office, and best of all, our downstairs family room as it rained down in there.

We were happy and lucky that Rene was able to come out on Sunday to stop the problem and disconnect the toilet, so that we could turn the water for the house back on. And the cost was very reasonable.

This is all great. We talk about what the next steps are and he says we need a new toilet. Ok, fine. We need to figure out what our next steps are for water damage but we definitely want a new toilet and probably 2, since the downstairs one was failing.

He calls on Monday and says he picked up the two toilets and when can they come, oh and without even discussing what we want, picked up a Toto and the total to install is $750 a toilet!

Wait, what? #1, when you came on Wednesday before there was an emergency it was $685 a toilet and if we did two you'd give a discount. Ooops, so Rene talks to Bill and now it becomes the $685 is a REALLY good deal because Bill didn't know how expensive the toilets are now since he isn't out in the field...so they will honor the $685 but no discount unless we do three toilets and even then it would only be $20 bucks a toilet. What? You got caught up-charging and now the $685 is the deal. And discount amnesia when you spoke to my husband the previous week?

So when I told him that we need to wait for insurance to come out and find what damage there is and we can't do it today. He pulls this whole, well my guy drove out to get the toilets so now what? Now what? Take them back. I'm dealing with flooding damage. The last thing I need right now is a toilet when my bathroom is about to be ripped apart.

We feel badly that they went to get the toilets even though we never told them to get the toilets, so we had him come out and put in the downstairs one.

Thankfully we didn't do the upstairs because there is major water damage and they have to tear out our tile and wall.

But when it's time to put in that toilet. I'm not going to Advanced Plumbing. They told us the toilet alone cost over $500, so they were only charging $185 in labor.

I just found the toilet at multiple sources for well under $300. Exact toilet. Even if I get the model up, it's still no more that $350. So we paid them over $350 for labor for one hours work.

I feel their plumbing services are good, but they definitely try to make a pretty profit on products.

Use them for plumbing needs, but buy your products on your own, and have them install.

Maria K.

I called Bill yesterday afternoon about a leaky toilet and he was able to have someone come to my house at 9 this morning. Rene was the technician who came to fix it. I actually have been wanting to replace the ones we have and opted to get new ones. He went and purchased them for me and installed them. He was very neat and cleaned up after himself (something not all plumbers do). I'm very pleased with the level of service I received.

Stephanie H.

I would highly recommend these guys to anyone in need of plumbing services. I had to urgently replace my hot water heater and they came out same day and replaced it for me. Very responsive and nice.

Soula P.

We decided to get a second opinion on a main line clog that an initial plumber told us he could not clear because main sewer line was broken and needed replacement. We called Advanced Plumbing and Rooter Service and Bill from Advanced Plumbing was at our home within 1 1/2 hours. He was able to clear the main line and informed us that the line was in working order and would not need replacement. We received excellent service and everything has been in great shape since then. I highly recommend this service!

Prada T.

We used this plumbing company based on good yelp review, we are happy about the jobs they did but we are not so happy about the unclear charges.
The guy came to fix our plumbing issues but after he is done he told me that labor is going to be for two hours when he was only here for 1 hour and 20 min. So I have to tell him what time he was here since. He went ahead and charged me for 1.5 hours anyway...Then, we had to call the plumbing company again because they fixed the wrong place. The owner and the guy who came did not communicate well about what needs to be done exactly. I was not expecting to get any charges to get this right place fixed but again, the guy showed up and told me he would not charge me for the labor since it was their mistake, but he said the parts cost 50 dollars. I had little knowledge about plumbing but it's hard to believe that the little parts would cost 50 dollars!!! I ended up agreeing to pay just because. But I know that I would never go back to them...

Glacier Y.

I had a clogged kitchen and bathroom sink that we discovered the issue late at night.
I called and left a voicemail for Bill. He called me at a little after 6am. He decided to move me up so I could be first to receive service. I told him I needed to get to work so he accommodated. That type of customer service is really priceless. His guy came out 1.5 hours later and fixed it in 40 minutes or less. I will be using Advanced Plumbing for future services.