Advanced Heat AC & Plumbing

Michael K.

Was told by our warranty company to call Advance in regards to our heating unit was not working right.( Heater was leaking fumes into the house so unit was completely turned off) Called and talked to them on Saturday and they told me that they would contact there oncall person to see if they can come out. I did receive a call from them back until sometime Monday afternoon and they told me that they cannot come out till Friday, needless to say, we call someone else who had come out and fix it and get heat back into the house, I would definitely not tell my friends or family to use them.

Margaret P.

Excellent service and products! And they work well with the First American warranty company which is important because warranty companies can be challenging for customers and vendors/partners. A big thank you to Michele, the intake coordinator who answered many questions and went the extra mile to research those she couldn't answer.

Samantha H.

I would not use Advanced Heat AC & Plumbing for any of your home or HVAC/plumbing needs. We had an extremely negligent technician come out to our home to fix a plumbing and a ductwork issue (which didn't get fixed), and he used our brand-new dryer as a ladder to get into our attic. When he came down he fell on the dryer and left a giant dent in it. He left without telling me (although I heard it happen) and then when I called the company to seek resolution, he lied and told them my husband previously dented it. Not cool. Their solution after a month of run around and change of stories is to send the same technician out to ""assess the damages"", after they had already determined that the hood needed to be replaced, and anyways, that man isn't welcome in my home again after his display of integrity (or lack there of). Just wanted to give a heads up, don't use them. They will not replace things if they break them. Super dishonest over there and super unfortunate!

The only good thing that has come from them coming out to my home was the technician found a small roof leak. I had a roofer come out and repair a nail and the leak is now gone.

Snoopy D.

We have had Clark from Advanced Heating and Air out twice-- once in October and also recently. He is knowledgeable, polite and kind. We are requesting that he be the technician to come back when our part is in.

Vanessa F.

terrible customer service air went out in 85 degree plus weather been waiting a week for a tech to come out and the lady that answers the phone is the rudest person I have had to deal with in customer service will be filing a formal complaint

PJ J.

Our home warranty company dispatched Advanced Heat & AC to a call we had placed over the weekend. During an unusually warm day we discovered that our Air Conditioner wasn't working when we turned it on. By the time the tech got to our house on Monday he stated that since the temp had dropped below 70deg that he couldn't properly diagnose the problem with our AC.

He came back out two days later and was able to add coolant to our unit and get our AC back up and running. Great work!

Lauren H.

My heat was fixed in about an hour. They were were flexible about when they could come and worked around my schedule. They also called and gave a heads up that they were on their way. However, the guy fixing my heat did leave a chip/dent in my wall. But it is easily fixed.

Sheri S.

Advanced Heating & Air is very responsive. Quality work. I would highly recommend Advanced Heating & Air.

Chuck F.

What a great experience. They were timely and ensured they did all the necessary diagnostics to get my AC working again. I would totally recommend this company.

Chris B.

Our AC went out almost exactly one year from the day the same thing happened last year. We have a home warranty on the unit and used Advanced last year as well. The customer service was horrible and confrontational. The management seems to throw warranties under the stack of service calls as it took 3 weeks to get the compressor to fix our unit. 3 weeks in 100 degree temperatures. I find it difficult to believe that if I called and had cash in hand that I would wait 3 weeks to get the unit fixed. We have requested to never have this company c=service our unit again; however, the techs are really nice and knowledgable. The management and C.S. however need training badly.