Active Plumbing & Rooter

T P.

This review is specifically for Ivan who came out to help us with our plumbing issue. It was so frustrating dealing with our homeguard warranty , and sometimes that mood carried over when we talked to Ivan who didn't deserve any of that. On top of that he went beyond the call of duty. The dude even came out on his day off.

He took it all like a boss though. A real gem of patience and tolerance. Proline would be crazy if they don't run after him should he ever walk. He deserves a raise for the way he handled the situation.

Proline take notes. This guy, Ivan. That's how your customer service program should be modeled after.

Rick D.

My daughter had the unfortunate experience of calling Proline Plumbing out to service a plugged drain in the kitchen while I was away on vacation. In the past, we have had this exact situation and was charged $69 to clear the P-trap from another company (since closed). On this fine Saturday, a very disheveled man showed up and was very rude to her. He showed her no respect when she questioned the $120 bill after the 10 min job he performed. He got irate and offered her a $95 dollar rate at which time she called me. When I spoke to him, he put the phone down on the counter (not on speaker phone) then hung up on me at which time he abruptly left my daughter telling her to call ""this number"" and ""pay whatever"". When I got back from my trip, Proline called me to collect. I told the woman on the other end of the phone that when I hear that this type of predatory extortion is attempted, I get furious! Women should not have to put up with this type of abuse! She stated that the normal fee is $75 for a drain stoppage and $20 to run the rooter (nowhere near the $120 he tried to extort). I told her he was at the house for 10 min (I have him coming and going on Ring video) and did not run any kind of rooter! (Yes I know what that is and so does my daughter). She then called the owner (Scott) and told me that the $20 would be taken off my bill. I told her that what my daughter had to go through, I should make her sue me for it! I did end up paying the $75 bill (didn't even get the %10 discount for first time abuse), but I am furious with this company. I was also told that the plumber that was sent out has been suspended (for a week). Very weak response for the type of predator he is.
I can not tell you if this is normal practice for this company, but this experience has tarnished their reputation for me and I would never advise anyone to use this company. I will be contacting the BBB!

Wang F.

Professional, effective and fast. What more can you ask for in a plumber? My home warranty sent me Carlos Matthews. He figured out in 5mins why my toilet was mysteriously gurgling at random. He also fixed a clogged tub quickly and effectively. My toilet is silent and tub is draining beautifully.

Katherine J.

Loved this plumbing company! They came out the same day I needed help with my backed up toilet. The gentleman that came was quick and very honest. He was the first plumber to come to my house that DID NOT say I just needed a new toilet. He also found out that previous plumbers that had come to my house had adjusted my water level wrong and something else to do with my toilet flushing. He fixed it and he said that could be the reason why I have been having so many issues. I will NOT go anywhere else for my plumbing issues now since two different plumbing companies before Proline had tried to scam me to pay for a new toilet when I didnt need one! Thanks Proline!

Amanda S.

Thank you Carlos! We had an amazing experience with our repairman and this company! Our garbage disposal and pipes replaced under our kitchen sink, it was very easy to set up an appointment and Carlos was very friendly and knowledgable. Will recommend to friends and family, thank you!

Shelton W.

I couldn't be any happier with Carlos! He did an amazing job, and I highly recommend him! I've worked with a lot of plumbers, and he is by far the best!

Amb K.

So grateful for them! Carlos Matthews was my friendly, knowledgeable technician and he quickly fixed a problem that this other plumber (who came to our home 3 days earlier) said would take cutting into the wall!!
Wish I had just started with Proline in the first place!

Yesol S.

I had a leaking bathtub faucet and needed it to be repaired and replaced. I hired a random plumber but he was not even able to identify which water valve to shut off in order to begin. But when I met Carlos Matthews, who was my technician referred by my insurance company, my frustration resolved. He was very professional, clean, competent, and kind. He explained to me in detail what the problem was and went each step with me. He left work area very clean and most importantly fixed the problem successfully. I highly recommend Carlos and I'm very satisfied with his work. Thank you!

Aviv K.

We had a bad shower stoppage, and Carlos M. Was incredible And cleared the whole thing in about 10 minutes. He showed us where the issues were, and was very professional. Thank you Carlos!

Joshua G.

Wow!! The only thing I don't like is that our plumber didn't have the right address or info from my home owners insurance call for repair but!!

Probably not anyone's fault. The initial person that was supposed to come today had an issue with their truck and needed to reschedule. I got a prompt call from Proline's office staff, and they were able to get another person out. They arrived at the end of the original time window! Also, every phone call I got was from the same lady, and she was super professional and seemed organized.

Carlos Matthews was our guy! Very friendly, knowledgeable, clean, and fast! We have some weird Ron Burgundy era plumbing hardware in our condo unit that shares all sorts of parts with neighbors. Mike Diamond told us and other neighbors long ago this ""multiple issue repair on hardware that isn't made anymore"" could take up to a week!

Well, Carlos was done in under an hour! No mess, no stress, and he explained each step clearly in terms I and my wife understood, no jargon, and no ""upsell"".

If Carlos and the phone lady are any example of how Proline plumbing does business, I would definitely recommend them without pause.

AAAA+++++!