Action Pumping

Maggie J.

I'm happy to report that the reviews are true - Action Plumbing is the best. I've been lucky to work with them on a septic tank install and plumbing a new construction and couldn't be happier. Their plumbers and staff honestly make me feel like I have experts on my team helping to solve thorny problems - from where to run that pipe to how to make it fit my budget - they just get it done. I do realize how cheesy that sounds but it's true. Rok and his crew are not just expert tradesmen but sincerely good people working to make the community better. They've found and fixed problems from previous local plumbers I've worked with while finding expert solutions to some real head-scratchers.

I can't recommend the team highly enough!

Patti L.

Got up, dressed and waited for JT, the plumber who was scheduled to arrive at 9 AM. He never showed. Their excuse - my phone wasn't accepting calls and they always call before they come. Sigh... Only problem with that is that it was a lie. My phone had received several calls and texts during that time and there was no record on my i-phone of them trying to contact me. Meanwhile, I lost an hour and a half of my life waiting. They sent JT on another job. Maybe his skills are great. I'll never know. And I won't be contacting them again. Very disappointing!

Sharon B.

We needed our Office system pumped in a hurry they came the same day and got us ready for the next day. We have 35 employees that use the restrooms and our lunch room this would have been a big problem if they weren't able to come today. Thank you Action!!!

flannery s.

If you live in the high desert these guys are prompt and fair. I highly recommend them.

Leanne M.

GREAT service! We've never lived in a house with a septic tank and were freaking out when it overflowed and backed up everything. Loren and his crew came out within hours, explained everything, fixed everything in short order and left everything clean and perfect. What relief!
Not only that, they took the time to explain the entire system so we know how to maintain everything.
We are definitely going to use them whenever needed and use them when we build our new house next year. THANK YOU!!!

Veronica G.

So this used to be a top notch company but as with lots of companies, once the ownership shifts to the kids, something is lost. I own more than a few rental properties in the area and I have never been more appalled with a vendor that was hired by our property manager. There were two occasions they did work without a work order and one of my properties required a new septic system - the proposal I got actually wanted to charge $150 additionally as sort of ""an insurance"" to repair anything they damage during the installation because it actually read that they aren't responsible if the damage something during installation. I'm pretty sure that's not legal and what a shady way to deal with people. I ended up saving close to 2000 with another local contractor who didn't exclude repairing anything they damaged. The employees we have dealt with in the past were great but a lot have quit their job there. A plumber who used to be employed there but quit and that had done lots of work at my properties said that a lot of people have quit because of the owner, Jason, having anger issues, flying off the handle and throwing stuff around at the employees and being unprofessional with clients who pay them thousands of dollars. On behalf of People like me. I was absolutely disturbed After my property managers told me the last scenario and interaction with this company, I told them not to have them out on ANY of my properties EVER again. Yucca Valley is a small community and I can't imagine too many people accepting this sort of service for their own homes or rental properties. It's really no wonder their guys do side jobs or quit I already found another pumping company for my rentals and my property managers have told me they aren't going to use them again. I've also told my neighbors and friends about this. A few people I spoke to said they weren't surprised because they've heard some stories. If you want to give your hard earned money to a company who isn't going to deal with you in an appalling, shady manner after you have paid them thousands in pumping costs, I'd steer clear of Action Pumping. .

Marlainna P.

I am terrible with names but I believe it was Mark and Theo that came to pump my septic tank this morning. They were very polite and made the process quick and painless for me! I would recommend their services to anyone looking for quality and efficiency. Thanks guys!

Rocco C.

great service. honest advice that saved me some money. mark 2.0 and loren were great and helped me understand and maintain my septic system!

Sharon R.

If you must use Action Pumping, I recommend that you at least do the following:

If you are offered the option of making payments--as I was--take it. Otherwise, if you pay in full--as I did--you have no recourse if something goes wrong. Prior to a new water line being installed, I asked in an email if it would in anyway harm my irrigation system. I was told ""no."" Yet, afterwards, my irrigation system hardly worked at all.

Document the status of everything that Action Pumping may touch prior to it beginning its work. Otherwise, you may be accused of lying, as I was by co-owner Jason Mahaffey, who said he had no way of knowing if my irrigation system worked prior to the installation of the new water line.

Get a firm bid. I was told it would cost $8,500 to install the new water line. But, after my yard was filled with ditches, on the third day, I was told it would cost more because Action Pumping didn't realize I had such an ""extensive irrigation system."" When I was presented with my bill at the end of the work, I was charged $11,500 for the new water line. I was also charged more than I was initially told for two new water heaters.

Set aside plenty of time for the work to be completed. My yard had ditches through it for more than two weeks, part of that was due to waiting for the new gas line materials to arrive, but also part of it was due to management pulling people off my job to send them elsewhere. I sensed the frustration of the employees on site at this happening.

Initially, Action Pumping seemed willing to try to address the issues with my irrigation system and installed five new valves to my 18-valve system. The problem was that everyone of the replacements leaked so profusely that I had to turn off the water to them. As it turned out, one of them was also put on backwards, which meant that when it was supposed to be ""off, it was really ""on."" I only discovered that days later when I found water flowing where it shouldn't have been, causing my water bill to be more than three times what it ordinarily is.

I asked Action Pumping to remedy the problems with the new valves. Jason Mahaffey declined to do so in an email. When I called him to talk to him about it, during our five-minute conversation, in addition to implying that I was lying about the status of my irrigation system preceding the installation of the water line; he also told me that for me to blame him for the irrigation problems was like someone buying gas for their car and then running over a bolt and getting a flat tire and expecting the gas station to pay for it. Since, I know that gasoline has nothing to do with flat tire, I didn't understand that analogy. But before I could question him about it, he told me never to contact Action Pumping again about this issue, but rather to call its lawyer and then hung up on me.

Only after two weeks of continually working on my irrigation system and many calls to Orbit Irrigation Products (the company that made the valves) and trips to the hardware store, am I close to getting my irrigation system back in order. It's too bad that Action Pumping management cares so little about customer satisfaction, especially since its employees are hard-working, capable and responsive.

Carrie T.

I just had an awesome experience with this company. The staff in the office are super helpful and responsive. I had a completely dysfunctional bathroom. Mark and Loren came to check out my septic tank, ahead of schedule. They were awesome and informative. Great staff! Then, Tony came to fix some toilet problems on very short notice. Again, prompt and professional. I was so impressed with this company. While I wouldn't wish plumbing problems on anyone, it's nice to know Action Pumping exists to make those problems go away!