Action Plumbing

Jennifer S.

First of all, I totally agreed with the comment that ""Mark Y"" said about the Action Plumbing abandon their customers and don't return calls. However, my issue with them started 3 weeks ago. I had a minor leak in one of my toilets so I contacted the American Home Shield (home insurance company) which they contacted the local company to get in touch with you etc.. Normally you should receive a call from the local contractor within 24 hours but I understand that sometime that's not the case. I received a call from Charlie (Action Plumbing) about 3 days later. He asked me when is the best time he can send someone over. I told him that I'm off every Friday so Charlie told me he'll call me back. When Friday came, he called me late afternoon and asked me when can he send someone over, I told him now is good or Sat-Sun is fine with me. He told me that they don't work on the weekend so I told him ""how about next Friday""? he said he'll call me back. A week went by, he called on Friday late afternoon (again!) and gave me the same routine ..., but I had to work all weekend so I told him I'm off next Friday as usual. He told me I'll give you a call back. This week is the 3rd week, I received a call from Charlie today Friday late afternoon (once again!). He asked me the same routine .... I told him, I'll be home within an hour at the time it was around 1:40 pm. I told him I'll give my brother a call to see if he can come over and let them in. Unfortunately, I couldn't find anyone then Charlie calls me back and started giving me an attitude, I told him I'll be there within an hour and he replied ""well you told me 15 minutes ago you'll be there within an hour"" At this point I was pissed because he was trying to make me accommodate his time so I told him ""don't worry about it, I'll find somebody else to do the job"" then he started telling me it was my fault that I did not call him back to make the time and I was never home etc.. so I hung up the phone. I received a call 15 minutes later from one of his employees but it was already too late, I told him don't worry about it, I'll find somebody else. I don't normally write a review for a business but I just want people to know that customer service is important when running a business. Words travel far and people don't have to use your service. There are several businesses out there that have comment sense and willing to accommodate your time not the other way around. I will contact the American Home shield and report this issue, hopefully they'll reassign a better company this time.

Armida Y.

This guy did an upstanding job!!! He was called out to fix the problem the Steve's Plumbing had created. My garbage disposal was leaking again and had ruined the flooring under the sink. He came in and everything was fixed in less than 10 mins and he explained everything to me as he did it! The guy's name was Charlie and he was fantastic! From his knowledge, his attitude, and his promptness. He even looked at and fixed my bathroom sink for no charge. Just a great company all around. He stays busy and it's probably because his work speaks for itself!!! I highly recommend Action Plumbing for any of your Plumbing needs!

Robert D.

I had them out under a Home Warranty claim and they did all the work I needed. But now that I started using one of the toilets that they fixed, it is not working properly so I can't really use it. I have been trying to contact them for awhile, but all the numbers that I've found for them say leave a message...and their mailbox is full, so I can't leave a message or make contact. Any suggestions would be greatly appreciated so that I can reach them and they can come back and fix my toilet properly.

Alan S.

Needed to change 4 faucets in our home and to fix a leaky tub faucet. They were prompt at scheduling our appointment and gave advice on what kind of fixtures to purchase for installation. The plumber called the day the work was to be done to say he was on his way even though he was on time! The work was completed in the time specified and the bill was 1/2 the amount of another plumber I had canvassed! I was a happy customer!

Kim B.

I had a new washer and dryer delivered to my house only to find my water valve would not close. I called Charlie of Action Plumbing and despite being very busy, he answered my call and politely asked to call me later in the evening. Later that evening he called back like he said he would and got down all of the information of what he needed to do. The next morning he came to my house right when he said he would and took care of that valve in a matter of minutes. In all of my 17 years of being a home owner, this is the first time I've had to call a plumber, but I know with confidence that I will definitely call Charlie at Action Plumbing for all of my plumbing needs from now on. Very dependable, honest, and just a good guy! Thanks Charlie!! Two Thumbs and 5 Stars way up!!!!

Donna T.

Had a water leak by our refrigerator and cabinet area. We couldnt find it. First technician couldnt find it either. So Action Plumbing came to the rescue. Talked with Nathan who was very cordial. Told him of our situation and needed help right away. Didnt want any more damage. Water leak is brutal and catastrophic. He arrived within 30mins. He looked around and found the culprit. A pin size hole in the plastic water line that goes to our refrigerator for our water and ice. The only hard part was moving my refrigerator. It was in their tight. But Nathan and i got it out. So he could replace the platsic water line with a steel braided one. He did easy work and were happy with his service. Mahalos Nathan

Apineru T.

Let me tell you something, if you need a plumber that knows there stuff, this company sure knows how to get it done. Recently needed a job done in a short amount of time that needed some professional advice. I came across their number & gave them a call. Spoke with Nathan in regards of my situation and he explained well on what was needed. He recommended that he take a look at the job so he can get a better Insight which he was able to do that day! After the job visit based off of what needed to be done, me thinking it'll be a long job only took him a days work. Not only did he save me Time but also saved me money, I highly recommend there service. Very knowledgeable and also very respectful. Couldn't have been happier. Thank you!

Norene Y.

Steve did a wonderful job today and went above and beyond, even clearing gunk out of our shower head at no charge to improve our water pressure!

Steve W.

Nate was awesome. He came the very next day and was very accommodating. He changed the bathroom faucet and explained everything to me. He was friendly and knowledgeable and I would definitely recommend him to others as well as use him again for other plumbing issues.

Grace L.

Nate provided great service and was really efficient in getting the job done. He recommended things that I should do that would be financially beneficial on my part. Great attitude and a great plumber.