Action Plumbing

Pat M.

Called to have a water heater installed. I was told he would call me back later in the evening or the next morning. Three days later they did not return my call. I live in the neighborhood of the owner. Good to know there are other plumbers in the area.

Kristen K.

Called a couple of days in advance for them to check a leak in my faucet. Appointment was made for a one hour window time frame in the morning. I was home the entire time, and apparently these guys called my phone and left a message. I didn't get the call or message. So they moved on to the next. Didn't bother to show up at all, didn't bother to call again. Basically wasted my time. What's the point in making an appointment if these guys aren't going to even show up? I own my own business, too, but I show up every time, unless my clients call to cancel. I did NOT call to cancel. I, unfortunately, didn't get their one phone call or message, but that doesn't mean they can just pull a NO-SHOW. You call again. Until you hear the words- ""I'd like to cancel"" or ""no don't come over"", you show up. What if I was on a conference call. What if my phone was on silent and I just didn't get to it. TERRIBLE customer service. I guess they're so busy that they can afford to screw people over every once in a while. Their excuse, ""Oh, ma'am, we're just so busy."" Well, so is everyone else and their mother.

David L.

Super quick response. Fast quality service. Very professional and friendly. Highly recommend Thanks Action Plumbing!

Shoj M.

I had placed a request in with American Home Shield to get my two toilets fixed. The very next morning, I was contacted by Charles, from action plumbing. He was the most courteous person that I've ever spoken to in the phone. ( could be his accent or how he'd refer to me as ""ma'am"" even in texts) He was able to squeeze me into the schedule the same day. Nathan arrived right on the dot of scheduled time. He worked quickly and neatly. He had the replacement parts all ready to go...and he was done within 20minutes.

LT T.

Do not use this company. Incompetent isn't a strong enough word to describe the quality of work. They came out to fix a dripping tub faucet. After replacing a part, the faucet wasn't dripping but a couple of days later, I found a large amount of water dripping from the ceiling below as this shower was being used. I removed the cover to find the leak. It was leaking from the part they replaced but only when the water was turned on. They came back out to fix it. A few days later, I found another wet spot on the ceiling near the first one. This time it was a constant slow drip from the same part. They blamed me for removing the cover and refused to fix it unless I paid over $500 to replace the pipe fittings. I said it was their responsibility to fix their workmanship, and I didn't do anything but find the leak. They never responded. I ordered the parts they supposedly replaced online for about $100 and fixed the problem in 15 minutes. One of the parts they said they replaced was old and had a crack. Don't use them and tell a friend.

Rod B.

I had them out under a Home Warranty claim and they did all the work I needed. But now that I started using one of the toilets that they fixed, it is not working properly so I can't really use it. I have been trying to contact them for awhile, but all the numbers that I've found for them say leave a message...and their mailbox is full, so I can't leave a message or make contact. Any suggestions would be greatly appreciated so that I can reach them and they can come back and fix my toilet properly.

Eric P.

Charlie at Action plumbing was very prompt and provided me with excellent service. I needed a new water heater and I needed it installed the same day since I was leaving the HAWAII area the next day. Charlie of Action Plumbing got right to it and arranged to come to my condo and within 4 hours installed a new water heater. I highly recommend this plumbing company.

T S.

Nate was AWESOME! He called to confirm appointment the same day and came the next day to fix our water heater! He was on time and fixed it within the hour! He really knows his stuff and I would recommend Action Plumbing to everyone for they are GREAT, PROFESSIONAL, FRIENDLY AND ON TIME!!!

leimomi k.

Always very courteous and polite - great customer service that makes a difference. Have been a satisfied customer for 17 years!

T M.

Had a water leak by our refrigerator and cabinet area. We couldnt find it. First technician couldnt find it either. So Action Plumbing came to the rescue. Talked with Nathan who was very cordial. Told him of our situation and needed help right away. Didnt want any more damage. Water leak is brutal and catastrophic. He arrived within 30mins. He looked around and found the culprit. A pin size hole in the plastic water line that goes to our refrigerator for our water and ice. The only hard part was moving my refrigerator. It was in their tight. But Nathan and i got it out. So he could replace the platsic water line with a steel braided one. He did easy work and were happy with his service. Mahalos Nathan