Acree Plumbing, Air & Electric

Jeffrey S.

Their costs are extremely high. They originally wanted $1600 to remove a water softener and replace the mechanical insides of one toilet. When I asked the technician to separate the costs it was $600 to replace the mechanical insides of the toilet and a $1000 to remove the water softener. After checking with his office the technician agreed to lower the price to replace the mechanical insides of the toilet to slightly over $400. Having previously done this work on another home I know the costs of the parts was less than $50 and the labor less than an hour. I asked the technician to leave found another technician who charged me $400 for both jobs. I will never call Acree again. One more thing it costs me $79 to have Acree step into my home.

Tiffany B.

This would be a negative number if it allowed me. Had an appt for a service, scheduled it waited 2 weeks for the appt just for them to call me the evening before coming out to service it that I was out of their service area. Why in the hell would you schedule me then!! After reading a ton of the negative reviews I am so glad they cancelled it. Never will I recommend this place to anyone!!! Horrible customer service too.

Roy S.

they did a GREAT my job restoring my electric do to a power surge thank you

R L.

I liken the coupons on their website to a car dealership. Misleading, switch and bait. I had a clogged kitchen drain and the the coupon stated $79. I called, explained my situation and even stated they would have to go up on the roof because my washer was also backing up into the kitchen sink. The Customer Service rep said to me your coupon is good for $79.00. A professional, well groomed and dressed sales/tech arrived early morning. I explained I had this issue years ago and he would have to go up on the roof. This is when I learned my $79 coupon for a """"drain cleaning"""" was not valid. Let me check the price, he stated. I found it odd it took 45 to 60 seconds to """"learn the cost"""" and was told it would be $391.00 !!!!!!! I called a local small plumbing company, told them they will have to go up on the roof and the cost will be $225.00 Certainly, far more realistic than nearly DOUBLE what Acree quoted. So I would recommend you find a small, locally owned plumber where you can get honest work for an honest rate.

Jay R.

Sitting here on a Saturday waiting for technician to arrive In 30 minutes to get a text saying appt canceled. Office people including dispatch says I now have to wait till the week of July 10th. To recap.. wasted a Saturday cause I trusted acree air. Don't do that, they are not trustworthy.

Krystin B.

This business scams the elderly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. My father had problems with his ac not cooling his house, called them to come out. Instead of fixing the issue with the unit, they sold him a germicidal system for his unit that he did not need. Charged him $2400 and did not even fix the unit. Actually they told my father he still needed to pay an additional $2000 to have the unit fixed to have it working properly and it would be another week to have the work done. This is a couple in their 70s in Florida. Not to mention, they took his check and didn't even give him an invoice. I had to call and have them email me the invoice to show what the $2400 was for. We were warned by another elderly woman about this company scamming people and we should have listened to her. I have heard from a few people that they have lawsuits with this company for scamming reasons. Beware and stay away! They know they are in the wrong which is why they are scared to talk to me about it! Manager won't even call me back. If they do this to you, please be sure to get your money back. We are having them uninstall all the useless crap they installed. I will leave 1 star reviews on all their platforms if I have to in order to let people know what a shady business this is! Scamming the elderly is such a poor business practice. Getting people to pay you thousands of dollars for things they don't need instead of fixing the problems is not professional by any means! Even my AC guy that I use at my home said this company is notorious for this!!!!!!!!!! My AC guy said some duct work needs to be replaced, Freon charged and the coils need cleaning. That's all it needed. But instead my 70 year old father was charged $2400 for a germicidal unit he didn't need and was told it would be 9 more days until actual issues could be addressed!

Jennifer C.

On Tuesday, June 13, 2023, Jesse Slone came out to do a 6-month maintenance, and he was FABULOUS. Unfortunately, it turned out to be more than just maintenance. Jesse was professional, courteous, friendly, and very helpful. Jesse went made sure that my husband and I were completely in the """"loop"""" of what he was doing. Jesse answered every question that we had regarding the maintenance. Jesse made sure that we understood thoroughly what he was doing. I will from here on out, request Jesse to come and service our A/C unit. Jennifer and Keith Achuff

John S.

CAUTION CAUTION CAUTION!!!!!!!!!!!!! I recently had the misfortune of using Acree Plumbing HVAC repair company to fix a minor problem with my AC drain pipe. The repair was extremely simple and only required cutting a piece of PVC pipe and rejoining it and clearing a pipe with a hose. Despite this, I was charged an outrageous fee of 371$ with a subscription to their maintenance plan for 20$ per month, and if I declined this offer, the price rose to an even more exorbitant 571$. I did not get any upfront pricing and watched most of his repair. It was seriously simple, now I know. I don't mind paying for a service (371$ fine) but I HATE BEING FORCED TO BUY YOUR STUPID YEAR LONG SUBSCRIPTION. I would not recommend this company to anyone. BEWARE

James H.

I'm beyond frustrated trying to get a predictable response to my service needs from Acree. At the initial visit I dutifully paid the first half of my service estimate which was """"diagnostic"""" in nature and was told that parts would be required--and they will reschedule when those parts have been obtained. There were two intervening rescheduled appointments (which didn't happen) when finally (unannounced) a different technician arrived to perform the repair and repeated the """"diagnostics"""" (The story was that the initial technician changed roles within the company in the interim and was no longer able to perform the repair). The new tech told me he too would have to acquire parts, and we rescheduled. The most recent notification I received from Acree's dispatch was today (Monday)--45 minutes AFTER the appointed time--and was told that the technician who was scheduled (over 10 days ago) doesn't work on Mondays! I now must reschedule for what is the sixth time for the actual repair work. Although the technicians have been courteous, the customer service/dispatcher is not at all sympathetic or apologetic in her calls. This has been a mistake from the start and at this point I've lost confidence through the repetitive scheduling schemes, delays, and ineptitude of Acree.

Jay B.

We purchased a brand new AC unit for $15,000 and less than a year later it breaks down. Called Acree and was told that would put me on standby if anyone cancelled so they could come today and a short time later we received a text msg stating that they would be at our home by 5. At 6 I called to ask what happened and was told a scheduling error was mad on their end and I would have to wait until tmrw. Lots of """"we understand your frustration"""" and """"we feel bad about the error"""" but you can tell they do not give two sh5t's about us as their customers. I wish I could give less then zero stars. Save the frustration and waste of money on junk and go somewhere else.