Acree Plumbing, Air & Electric

Robert A.

Please see the text of my email to them which was sent a few minutes ago. I had to redact a small, inconsequential portion of the first paragraph because of the character limits on these reviews. I hope this helps others make an informed decision. (Note: One star is the lowest possible rating) TO ACREE: Just a short time ago I contacted your company and advised that I was canceling my maintenance agreement with Acree effective immediately. I am following up with this email as a confirmation of the cancellation as I was told I would not receive an email confirmation from Acree. I feel that you are entitled to an explanation as to the reasons for my cancellation. I moved to Palm Harbor from the South Florida area 3 years ago this month and shortly thereafter I contracted with Acree to perform an inspection of my air-conditioning system. At that time I also signed up for a maintenance agreement with a monthly auto-billing charge to my credit card. During the past three years I have paid Acree over $35,000 for work done on my house in addition to the maintenance agreement. Acree has installed a 5-ton York air conditioning system to replace the one I had as well as a Daikin 2-ton mini split in the garage. I also had Acree replace my electrical panel. With a couple of exceptions, I have had absolutely no issues with any of your technicians and found them to be capable and customer service oriented. This past July 10th I called to schedule my six month AC inspection as well as my annual plumbing and electrical inspections as part of the maintenance agreement. I was shocked to find out that it would take over six weeks to get me on the schedule. Previously I never had an issue scheduling any of these services within a matter of days. After waiting almost 6 weeks for the appointment day to arrive, I was contacted by Acree to reschedule every one of these three services. The plumbing had to be rescheduled twice, the electrical rescheduled three times, and the air-conditioning was rescheduled four times. It wasn't until this past week that I was able to have those three services provided to me - practically a full two months after originally attempting to schedule them. Your contractual obligation to provide the AC service every 6 months and the other two every year were not fulfilled as I had to wait 8 months for the AC and 14 months for the others. I can only anticipate the same delays in the future so I would not be receiving these services timely. The banner on your trucks stating """"On Time, Every Time!"""" couldn't be further from the truth. I questioned what was happening at Acree as my recent experiences were so radically different than the previous 3 years. I came to discover that Acree had recently been bought out by a corporate entity and was no longer family owned and operated. Such a change doesn't necessarily result in a decline in the quality or timeliness of services provided but in this case it has. I went on the internet to check the recent reviews of your company to find a slew of very low ratings from dissatisfied customers. What originally drew me to Acree was your good reviews - something I check for in any companies or service providers I seek since I'm still relatively new to this area of the state. If today I were to seek the services you provide and read these reviews I would look for another company. It is a shame that Acree has dropped so precipitously in such a short period of time. I'm sure your employees cannot be happy as this decline affects all aspects of the company. You are probably hemorrhaging both customers and employees. Hopefully someone will bring my feedback to the new 'powers that be' at Acree and improvements can be made to save the company that had such a good reputation under the previous ownership. Otherwise, it will just be a matter of time before the company either has to downsize to a minor player locally in this industry or fails outright.

Kenneth S.

If negative stars were allowed, Acree Plumbing, Air & Electric would get negative 5 stars. I hired Acree Air to service my new HVAC systems in December of 2023 for my 1-year-old house. Acree removed part of the drainage lines on both HVACs, installing a new line which incorporated a removable cap, which allowed a hose to be attached to the line so the line could be flushed. Unfortunately, one of the two lines broke within six months. Acree charged me ~$400.00 to fix the drainage line that they installed just six months prior. Literally 4 days later, the same exact line broke. I called Acree to fix it, and their tech said he was not able to fix the line. I fought with Acree for six weeks. Finally, one of their managers spoke with me and said he would take the issue up with the other managers and owner. The same tech who incorrectly installed it the first time, came out to fix it. He was perturbed and a bit rude. In the end, the tech and Acree did fix the line (the one they installed three times now). Acree scheduled my bi-annual service (which I have already paid for) for early August. The day prior to this appointment, Acree called me to inform me they appointment was being cancelled because their tech was sick. Reluctantly I rescheduled for 3 weeks later. The receptionist told me the new appointment would have a DO NOT RESCHEDULE note next to it. Acree was a no show for today's appointment. I was told by Acree the tech went home sick. I informed her the appointment was supposed to have a DO NOT RESCHEDULE note next to it, which she verified it did. Then the receptionist informed me Acree had called me and left a voice message. I was home all day and had my phone next to me. There was no call, and certainly no message left on my voicemail. This was a flat out lie. I have had enough of the extremely poor customer service provided by Acree. I cancelled my contract (even though it was paid in full). Acree has failed on every level possible.

Terry B.

Do not use this company under any circumstance. They are so shady. We have had three appointments to service our AC spanning a three week time frame. Each time they have called at appointment time and cancelled our appointment with varying excuses. I wish I had read the reviews prior to calling them. I'm sure they are cancelling me because a more lucrative job came up and that's all they care about....their bottom line. No customer service whatsoever. When I called and told them to cancel the fourth appointment they rescheduled us for, they could have cared less. I told them we would be going with another company, and they didn't even attempt an apology to smooth things over. Just """"OK, we'll cancel"""" and then """"good bye."""" Terrible company and customer service.

Amelie B.

This company has poor customer service. I called the office 3 times in past 2 weeks to place an order for some special filters that I can not find anywhere else. I am told every time that someone will call me back to place the order, but I have yet to hear from them.

Erica W.

Tried to scam us. Told us circuit board was bad and wanted to replace for 2k. Called another company for second opinion and they said circuit board was fine. Up and running now without replacing board.

Mr D.

Poor craftsmanship. I even contacted a manager to express my concerns. They just resent another inexperienced tech out that slathered more cement. The job really needed to be uninstalled and reinstalled again but I knew they weren't going to eat that cost. Their techs are more interested in upselling you (so they can earn a commission) than they are about servicing you. Always get a second opinion on any quote they give you. I've made the mistake of giving them too much money. Everything they've installed has had an issue - AC UNIT, water softener, and air handler.

Y P.

Cannot make it to appointment two weeks in a row. Calls less than 5 mins before the alloted time to say they have other jobs from previous day.

William M.

Very inexperienced techs. More interested in upselling than fixing the problem. Their incompetence ended up costing thousands of dollars to fix with another company.

Scott G.

Ac repair - Had a appointment at 8 to 10 this morning. I have received no call, no tech at this time which is now 3:30. When calling the company all i can get is a booking agent, and they send their information, and still no one calls me. I even bought the yearly contract with this company. I have no choice to seek another company out if this is the treatment that I can expect to receive. I do NOT recommend this company!

James P.

We had work done on our AC they charged as Around 600 dollars for the job. we found out that our system was under warranty and they were aware of it that were supposed to reimburse us and yet have not there employee Annette said she would return my wife's calls but to this day has not. I would not recommend them for anything Thanks Jim Parker