Ace Plumbing

Road H.

I had my main line replaced and they were able to work with me to save $2000. They used the trenchless method and let me do all the digging and back filling to save half the cost. Other companies would not change the price if I did the digging. It was a lot of work but I didn't have that extra money. They did great work and we're very pleasant to deal with. I strongly recommend Ace and thank you parker for all your help!

Dave D.

We've used Ace in the past to clean out our sewer line. They were fine and we had no complaints. We even had them run a special camera down our sewer line 8 years ago and other than one small spot of roots that was at a joint, our line was in very good shape. However, our sewer backed up last Monday and they came out and cleared it. The plumber said that he cleared out a bunch of roots, but he didn't show them to us or leave any traces of them behind. We had to take him at his word. He also said that our sewer line had major damage and should be replaced ASAP. Then on Friday the sewer backed up again and we called to see if Ace would come out and clear it again. There was NO WAY that the roots grew back in five days! They refused and said that there was no warranty on drain cleaning. I can see if it was a few months later, but not five days. Also, how can our sewer line have major damage when it was almost perfect in 2006? We are considered getting our sewer line replaced, but if we decide to do it, it most certainly won't be with this company.

Karen F.

After attempting to fix a problem ourselves we realized we were in over our heads and needed an expert. We called ACE around 6pm on a Thursday evening, got their rates to come out and then called a few other places. Ended up calling Ace back because their rates were seriously cheap in comparison to others. They charged us $78 to come out which included the first 15 minutes, then $38.50 per 15 minutes after that. The other places I called were as much as $260 for the first 1/2 hour and $130 every half hour after.

Turned out the issue was a broken pressure balance cartridge which was stuck in the valve. We thought we were going to have to go behind the wall, but the patient and persistent technician kept working at it and finally got the cartridge out. We decided to have him cap the pipes when he informed us the replacement we had already purchased wouldn't work in the existing valve. The shower wouldn't be usable, but this would get the water back on to the rest of the house,. and then we could go exchange our purchase for a compatible one. This saved us a little money which we appreciated.

The tech was able to get all that done in about 30 minutes.

Dropping one star because it did take them an hour and a half to get to our house, and because the technician failed to tell us that our opted solution of capping the pipe might (and did) cause us to have no hot water in the house. Sadly, we discovered this the hard way getting in the shower the next morning.

Overall, I'm a fan and I would call them again.

Afsar A.

Doesn't honor their warranty!

We used this company to fix my A/C around April 2014. Within 5 months same issue came up, knowing that they have a year warranty I called to have it take a look at. But they said they wouldn't honor their warranty using a loophole on their policy. Be aware of their work...

Kk Fire E.

THANK YOU ACE!!!! You were there quickly, worked efficiently and knowledgably, and provided a reasonable solution where other companies had not, and provided an affordable rate for my kitchen clog in the main line. And, provided follow up tips to help minimize the issue in the future. Thanks again Ace!!!

slobo m.

Expensive! Very expensive. I asked for a quote, got rough estimate but ended up paying 30-40% more. There were no surprises along the way, pretty strait forward job. They charge some $150 an hour and I had to pay for time (about an hour) technician spent going to Home Depot to buy a part he though he had in a van. ACE charges $70 just to show up (first 15 minutes on premises and clock starts ticking the moment they parked the van in front of your house.) Parts are heavily marked up.

B. G.

Unbelievable prompt service!! Today's high was 108°F, and the a/c unit screeched and died. Other major yelp high rated vendors who offered a/c repair told me I would have to wait 2 to 3 days for an appointment. Called Ace @ 6:30pm. An hour later, Kyle arrived and was able to fix my issue inside 15 mins.

Although I forked over $$$, the technician provided quick turn around time and peace of mind with a cell phone# where he can be reached for follow-up issues.

Paul T.

Update: Ace Plumbing management called me last week on reading my review here and offered to do a FREE video inspection to verify the findings of the last visit. I agreed to it.

This morning they did a video inspection from two locations, from the exterior clean-out and from under my kitchen sink. They said the line looked clear from the outside, no tree roots in sight. From the inside they encountered muddy sludge and blockage immediately in the clean-out pipe under the sink so could not run the video through the pipe. While they were under the sink one of them said to me ""Looks like you've got a little leak here"", pointing to some water under there. I said, ""That's funny, it was dry before you went under there."" More on that later...

They said they would recommend jack-hammering up my concrete floors in the kitchen and hallway to see what exactly the problem is. They suggested most likely all the drain lines under the house would probably need replacing.

Although I appreciated this free visit and advice, I was hoping to hear some alternate strategies to jack-hammering up the floors such as inline replacement, and or/ a cost idea and strategy for what sounds like very major work.

Another update: Shortly after they left Bridgette from Ace called to say they were sending another plumber to come check on whatever the leak was under the sink... for free. Of course I agreed and their plumber Joe showed up soon after that.

Joe checked under the sink and he found no leak. Great. Then I asked him about jack-hammering up floors and if customers agree to have this done often without estimates and I also asked what alternates there are in these cases. He then offered a wealth of information! He talked about strategies to locate precisely where a break would be, ideas for figuring out costs and alternatives to digging when possible and when, where, why and why not, etc. I'm no plumbing expert but he sure sounded like he knew what he was talking about. This is what I wanted to hear all along! Smart, expert advice.

So to sum everything up, I'm going to hold off on these major drain line replacements until absolutely necessary! We're talking a cost of probably over ten thousand dollars here. When the time comes I'm going to get multiple estimates and advice from different companies. I'll ONLY agree to let work begin when I feel comfortable that the plumber is really knowledgeable. Ace Plumbing's Joe is someone I would probably want to hear more from.

Nikki L.

Based on a friend's referral, I called Ace last week mainly for a problem with my shower/tub water pressure and a couple other minor issues with leaky sinks. The Appointment setter was very nice and the plumber arrived during the early side of the appointment window. Those are really the only nice things I can say about this company.

When the plumber arrived, I showed him how the shower/tub water pressure was really low and without even looking at anything, he told me that there is nothing he can do except replace the entire valve, inside and out, and that it would cost over $900. He didn't even take anything apart! And he went on to tell me about the crappy, cheap fixtures that we bought and how that is the problem. So i said, ok then move on to the sinks, I'll deal with the tub later, fully knowing that I was going to call Snappy Rooter to fix it. They fixed it last time. I should have never called anyone else.

The first sink was draining slow and was leaking underneath. The Ace plumber put some putty on the pipe to seal it up and then removed the pop-up rod which was not in good shape. He also said he cleared hair out of the drain. He then handed me the pop-up rod and told me to go buy the parts and have my boyfriend install it because he didn't have the parts.

Moving on to the leaky faucet in the garage. He replaced some washers or something but put the handles on in weird positions. He said they had to be like that because the fixture was old and needs to be replaced and the threading is stripped. I guess that's ok, as long as the sink doesn't leak, but it seamed kinda weird with the handles being in different positions.

Snappy rooter just left my house. They fixed the tub/shower water pressure. There was just some debris caught from the old pipes. They said my fixtures/valves are fine and if I want to replace the old pipes down the road I could so the clogs don't happen. Or I can just call them to unclog it as needed, whichever I think is best for me. They also brought a pop-up rod, installed it and removed the clog from the drain. There was a lot more hair wrapped around a piece of plastic that the Ace plumber didn't get. They used a snake, something the Ace plumber didn't even bother to do. They also repositioned the handles on the garage sink so they don't look so weird.

By the way, Ace charged my $167 for minimal and incomplete work and Snappy Rooter charged $110 for everything. Needless to say I am not happy. The problems were not fixed and I had to take vacation time to have the plumber come out.

Lesson learned. Snappy Rooter is the way to go.

Mark S.

Glenn was great! timely response and work done as a you would expect from a professional! Highly reccomend Glenn at Ace Plumbing