ACE Home Services

Erin D.

HORRIBLE Company! Do NOT do business with them! Called them because my tankless water heater was leaking. The guy came out, took one look at the unit and told me he couldn't fix it. I ordered a new tankless heater while he was there, to make sure I was ordering a comparable unit. Never got a quote for installation at that point. Called back when the unit arrived and was told that it would be $1,200 to install the new unit!!! That was more than the price of the unit! I put out a ""need recommendations post"" on social media and got 3 different quotes FROM LICENSED PLUMBERS for less than $350! When questioned why their quote was so high, I was rudely told that YP charges by the JOB, regardless of how easy it may be. I will NEVER use this company again and will actively recommend AGAINST them. Disgraceful.

Carol K.

This company went above and beyond to help one of our veterans and I want to acknowledge Mr. Art Virrey and his crew, James, Daniel, and Ceasar. Thank you Yavapai Plumbing & Heating for your fast response, care and consideration of this situation. God Bless you all Carol K.

Cheri T.

Very disappointed unfortunately. Tried charging me for repairs that were done without my consent. We asked for an estimate on a house we were LOOKING TO BUY. We don't own the house yet and asked for an estimate only to give us due diligence to use to negotiate with the seller on. They did not not check all of the bathrooms the first day and went out again a 2nd day, trying to charge 2 service call fees ($80 each day). Then on top of that, they tried charging $160 on the 2nd visit to REPLACE THE FLAPPERS in all of the bathrooms WITHOUT CALLING ME FIRST.

I would not have authorized fixing flappers because I don't even own the house yet plus I could do that myself.

After calling to question the charges, the woman on the phone was condescending and resistant to answering questions. She also said the reason he didn't check the last toilet was because the door was closed. (THIS IS AN EMPTY VACANT HOUSE!!!!) When she would answer, the answers kept changing.

She finally agreed to only charge me for the one service fee and said she would note it in their files to NEVER SERVICE anything for me ever again so don't call them. Feeling is mutual.

2 stars because the flappers do function.

Lyn N.

Another outstanding experience with YP&H. Daniel came for my second service call and both were timely and professional. Thanx to YP&H and Daniel!

Larry M.

My in-laws live in a home I own in Prescott Valley and I trusted my father-in-law to subcontract out a new air conditioning unit in 2013. He chose Yavapai Plumbing & Heating and continued to have them provide seasonal maintenance. He passed away over Memorial Day weekend 2018. In early June 2018 while helping my mother-in-law and wife in sorting property out at the house I noted the air conditioning was not performing adequately. I contacted Yavapai Plumbing & Heating and their technician responded. He appeared competent enough but after making recommendations on changing intake grill size to the mixing box he said the system appeared to be low on refrigerant. He did not recommend a leak test to fix a potential leak, but added 2 pounds of refrigerant which appeared to fix the problem. The AC stopped cooling about a week ago and now I have contacted this company to resolve the problem. Part of the problem appears to be having technicians who aren't curious about why a system has lost refrigerant. My experience with my home in Las Vegas is that a low refrigerant condition typically prompted the technician to evacuate the system, pressurize it with nitrogen gas and monitor for a pressure drop, which if noted prompts the technician to look at mechanical joints/fittings as the possible location of a leak. This seems to be a prudent approach for a system that is only 5 years old. Then when the leak is identified and tightened/fixed the system is evacuated and recharged with refrigerant to restore the AC system. It doesn't seem reasonable to have to recharge a system every 2 months. I will see how they respond.

Teri B.

Tony is great! The company has policies that help the consumer and employees that do the right thing!

Mary G.

I'm a repeat customer with Yavapai Plumbing and Heating. This is my 2nd positive experience. Earlier this year I met Art Virrey and he did an evaluation of my plumbing and toilets. He was very customer oriented and took time to educate me as to what I can do to keep things running smoothly in my home. I also had service with Daniel who came out to clear back up in my toilets and sinks. He also made a positive impression because he checked to make sure that his actions fixed the problems and educated me about what he was doing. I'm definitely use YP&H again. They have my highest recommendation.

Sheila S.

I am a repeat customer with Yavapai Plumbing & Heating. I had one of their techs come out for a washer/dryer problem and to put faucet handles on sink in laundry room. I had to purchase the faucet from another company. The charge was outrageous and I complained about it. They agreed and a credit was given. That was the second or third time I had used them. The next time I needed my heating thermostat replaced. They came out, did the job - no problems. I called them to get a price on a reverse osmosis system under my kitchen sink. Not only would they not give me one over the phone, but they wanted to charge me $49 to send someone out to give me the estimate. I have lived up here for 3 years and they are the only plumbing & heating service I have used. That is about to change.

T and D S.

While removing a PVC to copper irrigation system the PVC broke off leaving PVC threads inside the copper fitting. We couldn't remove it. It was 4:30pm on Monday. Our water was off and we couldn't turn it back on without capping the copper pipe. We called these guys and Tony took the call. He was at our house in 20 minutes and replaced the copper fitting. We got our water back on by 6:15. Great attitude. Great service. Great all around. Thanks so much for your good work.

Steve T.

Our AC unit was not working so I placed a call to Yavapai Plumbing & Heating on a Monday. On Tuesday the technician (Shane) showed up on time. He was great to work with and after checking our AC units along with furnace - our AC unit was up and running. Shane was detailed and professional and should our home need service for ""anything"" YPH can help with - I will certainly contact them.

Thank you, Shane & YPH~