ACE Home Services

Donald R.

Not the family owned company they used to be I believe they have been bought out by Ace services I will be using a different company from now on, somebody local with an interest in giving good advice and service not turning the service call into a sales call!

Tray S.

I thought it might be helpful for you to have a review of my recent (beginning on October 24) Yavapai Plumbing Service.
Initial service was requested due to very slight leak in two bath faucets and low output on hot water side of third bath faucet (possible problems with faucet stems and/or hot water recirc). Technician and helper arrived to diagnose but were unable to come to a conclusion as to reason and said that valve stems needed to be replaced but they weren't sure as to the brand and they would seek consult on hot water recirc problem (suspected one-way valve issue). Although they never got back to me, I was able with help from Hughes to id the valve stems, ordered them at only 12.50 each. I then called Yavapai back to arrange for installation and follow-up on hot water recirc problem.
Technicians arrived on-time Nov 7. After water shut-off and draining the hot water tank (needed reminder to turn off hot water heater while draining), they replaced a noted angle stop that I indicated as problematic (actually replaced both without acknowledgement at a ridiculous cost of $72 each not including labor) on downstairs sink. The same angle stops typically cost about $10. They then replaced the one-way valve on the recirc system. They did not bother to check pressure on the hot water expansion tank. It should be noted that prior to replacing the one-way valve I was twice encouraged to replace the entire system with a tankless AI monitored system (no doubt at extraordinary expense$$$$) even though my water heater was working just fine.
Next was the replacement of the sink faucet stems. They tried one (using only slip-joint pliers) and said it was too difficult to remove. They suggested that I return the stems purchased to Hughes completely and purchase new complete sink fixtures (we have 3.5 baths with sink, tub and shower fixtures all matching$$$$.) I encouraged them to try the others and they came off easily with my assistance and tools). One valve was difficult to remove so I suggested using their vise. They said they did not have one so I showed them mine. They tried removal - again with slip-joint pliers - to no avail and again suggested replacing all sink fixtures. After they left, I used the proper wrench and my vise and they valve stem came loose easily.
At that point they provided they said they'd email the bill. The original problems noted above were solved only at the two upstairs faucets where I asked them to change out the stems (with my help). Not only was the low hot water pressure at the downstairs sink not remedied, but pressure was decreased on several upstairs sinks as well.
Back to the hot water expansion tank not checked. After their visit, I checked the expansion tank to make sure the pressure was matched to the house water pressure (50psi). Not only was there no air pressure in the tank, but water came from the pressure valve - obvious tank failure. I purchased a duplicate tank ($40), reset the pressure to match house pressure and installed in 10 minutes. This resolved some but not all of the uneven hot water pressure issues.
Over-all - STRONG salesmanship, but workmanship, not so much. Way over-priced parts provided, little effort to solve initial problems. Not what I was expecting when contacting your company for a plumber.

Tray S

SS R.

Showed up on time quoted gas line installation
Would recommend for your plumbing needs

Moses A.

Both Jeremy and Chris did a great job of installing our new gas furnace and central air conditioning unit. They communicated well and they did their work professionally at our home. We are now prepared for any type of climate change. Thank you, Yavapai plumbing and heating.

Gloria D.

We had a service appoint to have our central air condition looked at as would go on. Trevor realized a problem with new thermostat that our home warranty installed. He replaced the thermostat and replace the wire and switch on fan as the fan would not shut off.
He told us the A/C is in good shape for being over 20 yrs old.
I highly recommend this company .

Dwayne H.

First the good news. The technician showed up withing the two hour window promised. He was knowledgeable and diagnosed the problem quickly. He had the required parts (the gas valve for our furnace). He installed the part and the furnace works again.

The bad news was the total charge to do this job was $829.50. I think this is way more than should have been charged. The technician did not give me any warning about how expensive this was going to be, he just wrote up his bill showing that he changed $110 for the call/diagnosis and rest was parts. I know that a gas valve does not cost $700. So would I YPH again? No.

Ken R.

A year ago Yavapai Plumbing and Heating came out and re-connected my main water line from my street service to my house (between my inside valve and the main). I was please with their work. Then one year later I saw a healthy leak right at the inside valve they had connected their pex piping to. After digging it up they determined that they had connected the new ""pex"" piping to four inches of the old rubber connection and then into the existing valve. That four inch piece of old rubber pipe had split between their pex connection and the valve...
They agreed that they should have replaced the inside valve (and connected it properly with the pex) when the first job was done, and after speaking with their other plumber, decided not to charge for this repair. I appreciated that. Thanks for being fair guys!

Brian D.

We own a 4 unit apartment building in Prescott Valley. One unit HVAC system was replaced by Yavapai Plumbing and Heating 4 years ago. Nothing has been done to it since. However, two weeks ago the condensate line clogged and overflowed due to poor installation. The line did not have the proper slope to drain correctly. The safety device to prevent damage is a metal pan beneath the unit. The installer cut the sidewall of the pan so he could run the PVC condensate line through it. Well, the pan didn't hold the water because he cut a hole in it. The ceiling in the apartment caved in because of the water. We called another company to do the HVAC repair( for $1155) and now are repairing the damage and have paid $300+ to put the tenant up at a hotel for 2 days. The a--holes at Yavapai claim to have no responsibility in the matter. Good luck to anyone stupid enough to hire these scammers to do any work of any sort on their homes or buildings. Besides very poor quality work their price was far more than it should have been. I will be taking them to court for the damages and repair work.

Jeff L.

Jose came out for an annual check up for our AC. (We had only been customers for about a year). He checked it out and made two recommendations. I hesitated but accepted the recommendations, and I'm so glad I did. He installed an improved capacitor and a 3ton hard start kit.

Now the unit (right outside our bedroom) is so quiet it can be difficult to tell if it's running. Plus the unit is not working so hard and should experience a longer life.

I trust Jose and Yavapai Plumbing and Heating to make truly helpful recommendations, not just for the sake of making a sale.

We now use them for heating AND plumbing.

Mary B.

I had Yavapai come and do an A/C maintenance before the hot summer season. I have a unit going on 20 years and didn't want to have to buy a new unit if possible. Jose Gomez was an amazing technician that told me exactly what I needed to have done. Work was done promptly and now my A/C am ready for summer.