ACE Home Services

Dwayne H.

First the good news. The technician showed up withing the two hour window promised. He was knowledgeable and diagnosed the problem quickly. He had the required parts (the gas valve for our furnace). He installed the part and the furnace works again.

The bad news was the total charge to do this job was $829.50. I think this is way more than should have been charged. The technician did not give me any warning about how expensive this was going to be, he just wrote up his bill showing that he changed $110 for the call/diagnosis and rest was parts. I know that a gas valve does not cost $700. So would I YPH again? No.

Ken R.

A year ago Yavapai Plumbing and Heating came out and re-connected my main water line from my street service to my house (between my inside valve and the main). I was please with their work. Then one year later I saw a healthy leak right at the inside valve they had connected their pex piping to. After digging it up they determined that they had connected the new ""pex"" piping to four inches of the old rubber connection and then into the existing valve. That four inch piece of old rubber pipe had split between their pex connection and the valve...
They agreed that they should have replaced the inside valve (and connected it properly with the pex) when the first job was done, and after speaking with their other plumber, decided not to charge for this repair. I appreciated that. Thanks for being fair guys!

Brian D.

We own a 4 unit apartment building in Prescott Valley. One unit HVAC system was replaced by Yavapai Plumbing and Heating 4 years ago. Nothing has been done to it since. However, two weeks ago the condensate line clogged and overflowed due to poor installation. The line did not have the proper slope to drain correctly. The safety device to prevent damage is a metal pan beneath the unit. The installer cut the sidewall of the pan so he could run the PVC condensate line through it. Well, the pan didn't hold the water because he cut a hole in it. The ceiling in the apartment caved in because of the water. We called another company to do the HVAC repair( for $1155) and now are repairing the damage and have paid $300+ to put the tenant up at a hotel for 2 days. The a--holes at Yavapai claim to have no responsibility in the matter. Good luck to anyone stupid enough to hire these scammers to do any work of any sort on their homes or buildings. Besides very poor quality work their price was far more than it should have been. I will be taking them to court for the damages and repair work.

Jeff L.

Jose came out for an annual check up for our AC. (We had only been customers for about a year). He checked it out and made two recommendations. I hesitated but accepted the recommendations, and I'm so glad I did. He installed an improved capacitor and a 3ton hard start kit.

Now the unit (right outside our bedroom) is so quiet it can be difficult to tell if it's running. Plus the unit is not working so hard and should experience a longer life.

I trust Jose and Yavapai Plumbing and Heating to make truly helpful recommendations, not just for the sake of making a sale.

We now use them for heating AND plumbing.

Mary B.

I had Yavapai come and do an A/C maintenance before the hot summer season. I have a unit going on 20 years and didn't want to have to buy a new unit if possible. Jose Gomez was an amazing technician that told me exactly what I needed to have done. Work was done promptly and now my A/C am ready for summer.

John D.

Fast arrival and I felt they were honest about my plumbing issue. They were not able to correct my issue at the time as my problem was more extensive and required pumping. Never the less, I trust them and would recommend them to anyone.

Fred W.

I have been using Yavapai for the past 8 years and have a maintenance agreement with them which I purchased for a 2 year period.
Called to have an annual service inspection on my a/c and the serviceman came out and was probably here for no more than 20 minutes. I showed him where everything was he went to work, sort of, and came to tell me my unit needed a new capacitor, fan motor was leaking oil and another item, can't remember what it was, all needed replacement to the tune of about $1300 for parts. Not sure about labor and taxes. The person never connect any gauges to the unit to measure what they were reading, never turned on the unit nor looked at the blower which is part of the furnace. I asked what would happen if I did not replace and he said it was possible that the unit would continue to run if the one part, I can't remember the name for it, malfunctioned. I would then have to go the fuse box for the unit and turn it off. This is an 18 year old Rudd unit and I have had no issues in the past and only run for like 2 months out of the year for at most 8 hours per day.
I thanked him for the ""service call"" and told him I would just run it until it died. His work invoice he gave me did not mention any of the above items that need repair/service. He didn't charge me anything, might have been $60, but then again he didn't do anything.
I talked to another company and had them come out to inspect my unit and to verify if anything mentioned by Yavapai was accurate.
This person spent well over an hour at my house connected all sorts go gauges to the unit to measure performance, turned the unit on and then took the time to show me what the gauges read and that they were all within tolerances. Fan motor was not leaking and he even checked the refrigerant levels. When he was inspecting the blower unit he noticed that the wiring was wrong for the thermostat and fixed that for me so that my a/c did not run when I had only the fan turned on. Interesting that Yavapai had never mentioned this to me in the previous years. Well Yavapai has lost a customer even though I still have time left on my maintenance agreement.
By the way Chino Heating and Cooling was outstanding and now is my service provider in the future.

Mahogany L.

I was doing a bathroom remodel and needed a toilet removed and a new shower valve installed. I was charged $625 for one hour of labor! $175 to remove a toilet and $450 to install a shower valve! I almost fell on the floor. The plumbers wanted an additional $275 to reinstall the toilet, shower head and control. I told them at those prices I couldn't afford to have them back. My handyman installed everything for $42.50. I will never use a plumber again unless absolutely necessary. I truly feel I was taken advantage of. The work was good but I'm giving fewer stars due to the cost of the job.

D M.

Did not wear personnel protective equipment. no gloves, or shoe coverings, no mask.
Ran a 6 foot snake down the drain and charged us $165. Way Way over priced.

June W.

Our air conditioning unit was installed by a different co; but they no longer had the contract to repair the unit. Yavapai Heating & Plumbing went ahead and fixed the problem and we're absolutely fantastic from management (Tanya) as well as the technicians.(Jose, Jeremy & Chris). I would highly recommend them. Fantastic customer service !! Great job guys!!