Ace Hi Plumbing & Heating & Air

Robert T.

This is the second time I have used Ace High Plumbing and Heating for repairs. Very professional and friendly. Fast response. They squeezed me into their schedules. Thanks again Rick

Honor P.

Our relationship with Ace seemed good until one of their employees threw a hissy fit with lots of profanity on my mom's lawn last spring trying to fix something he should have not made worse. The owner, Sean, was really nice about navigating (with me) a situation neither of us had been present for. It was agreed that a different employee would help us this autumn. Flash forward, Sean called to arrange a swamp cooler drain and repair, I tried to call her back. Finally, four calls later, she answers with monotone ""he doesn't work here anymore"" and otherwise stoney ""no""s. Now, I get the other guy doesn't have the competencies necessary to fix this thing. I wish Sean had returned a call BEFORE it started freezing, or sent an email saying to find someone else. It is beyond rude and unprofessional that this company (who has made dough off this customer) is just going to blow off an 82 year old woman in October with nothing but attitude. Clearly not a trustworthy group. Clearly a bunch of children.

Jan P.

Thank you Ace Hi for responding so quickly this past weekend to my sump pump issue. I appreciate your thoroughness in investigating the problem to make sure the issue was resolved completely. Great job, I highly recommend you!

Catherine C.

Quick fix for leaky shower. Rick came out the same morning I called to ask for help and an estimate. He was on time for the appointment, knowledgeable and well prepared with the proper equipment to fix the problem. Service cost what I expected and was done quickly. I would definitely hire again.

Frederick F.

Professional and quick service. Needed a quick water heater repair and they did excellent work!

Julia L.

Our contractor hired Ace Hi to do the plumbing on two complete bathroom remodels. First, the plumber who came did an amazing up front job, but the customer service from Shawn, who I believe is one of the owners was appalling. There were constant questions over billing, even though we'd paid and now we're experiencing some problems because pipes aren't staying connected.

Shawn's snark and sarcasm was not only unprofessional, but well past rude. I'll have them fix the issue if they can, but I would never recommend Ace Hi or use them again.

Grace J.

I have had great experiences with Ace Hi. As a new home owner, finding a reliable plumber is vital. My new water heater was installed recently and I found these guys to be professional, prompt, and reasonably priced! I've also had to call to have a toilet serviced and man, did they come out quick, thank God! The owner, Rick, is certainly a ""no nonsense"" kind of guy, but I find it refreshing! I would definitely refer them to any of my friends or family who is need of good, honest, work!

Darci H.

I was left with a voicemail that said my contractor had not paid the bill and you would be putting a lien on my home (I have the voicemail which has been turned over to my attorney), I was also told this when I called. I have never been contacted, nor have I received a bill. You were very arrogant and rude, and even told me I had too much energy and should be using it on my contractor. You threatened me to get an attorney, which at that point I told you I had one. You made the scratch on the tile floor. I did scream in the end because you refused to listen to me. I have never experienced such a rude business owner as yourself.

Joy J.

We have used Ace Hi twice. First time through Lowe's for water heater, Ace Hi did the installation. Had such a good experience used them again for our heater six months later. We were expecting to have to replace the heater for $4,000+. New motor installed for 395.00 WOW! The HVAC repairman was very through in looking over the heating system. We absolutely will use them again for our plumbing and heating/AC.

Ace Hi lost the five star rating after technician charged us for his travel time to our home. I don't think so. There is an internal conflict with employees of Ace Hi who are not getting paid by Ace Hi for their travel time to customers homes. This is ridiculous that employer will not pay travel time. Sorry. I will not be using Ace Hi again.

Bruce C.

Unlike others, it appears, I have used the service of Ace Hi p&h on many occasions and over many years. Rick and his crew have been there -- not weather permitting but rather weather be damned. They've had their hands in sewer effluent in freezing temperatures; crawling in tight, airless spaces in sweltering conditions to find and fix the problems that were making my or my tenant's lives miserable. I don't expect free stuff but I do expect fair treatment. I get what I expect from Ace Hi.