Accurate Plumbing

Lily W.

I just moved into a new home as a first time home buyer. My water heater broke and although my home owner's insurance was difficult to work with, the contractor they used made it all better. Not only did he get here sooner than I was told someone would be able to, he also negotiated a better deal for me. As a busy professional, it made a high impact on me and I am incredibly grateful. The plumber was kind, efficient, honest, and an ex-marine. I am super hard to please because I have high standards and this guy knocked it out of the park. I recommend him to anyone without reservation.

Lisa H.

Worst company ever. They were sent to me through First Home American Home Warranty and are by far the sketchiest company I've ever dealt with.

They came to my house 5 times and were never ever to complete the issue. They sent a contractor to my house who apparently had been fired... so why he was back at my house, I have no idea. After these guys left my house from dealing with our toilet and sink - all the sudden my toilet was leaking and my kitchen sink started leaking uncontrollably.

I called our regular plumber: Bob the Plumber - best plumber and all around guy!
Within 2 hours, he fixed everything that was outstanding and had to go in a refix everything the two guys from this company did, because it was either done wrong or incompletely.

So after 5 separate visits, of having to be at home for a block of time waiting, and them always needing to ""come back tomorrow to fix the job"" because they don't have the tools to do it.... I realized this company was a complete joke with unskilled ""plumbers.""

I would avoid this company like the plague. I recommend Bob the Plumber in Chula Vista. He knows how to get the job done and right the first time. He values your time (and his) and is exceptionally good at what he does.

Rachel C.

Like everyone said, this company does not value customers' time.

My landlord has home warranty, and apparently home warranty has a contract with Accurate plumbing, so he filed a claim and had Accurate Plumbing schedule an appointment with me. The lady on the phone was efficient and my appointment was made - someone was supposed to come by from 9am-1pm. Okay, big time frame but I could deal with it I thought. I had everything on my schedule postponed till a later time to accommodate the plumber.

On the day of, I started waiting at 8:30a in case they come by earlier. I didn't dare to leave the apartment as the plumber might arrive any time. I waited and waited...It was not until 12pm that I got a call from the company saying that the technician was having a tough day and that he would be late. I asked when he would arrive approximately and the girl on the phone said he should get here within an hour or two. Alright, the technician didn't show up until 2:45pm!! Argh, it's such a waste of time but at least he showed up...

The technician, Brian, was actually quite efficient despite the fact that he was a few hours late. It only took him ~20 minutes to have 4 things fixed. The only thing is- he took away the cartridge from shower hub. He said the reason why the shower hub was leaking was because of the broken cartridge. He would need to find a replacement and reschedule to install. Alright, I was fine with it because there are two master suites, hence two bathrooms, in my apartment. It shouldn't be a problem using my housemate's bathroom for a week or two. OH, biggest mistake ever! My first service was on the August 10th. I have been calling almost every other day after 2 weeks to check on the status of my work order. Every time I called, they told me that the cartridge has been ordered but has not arrived. I finally contacted my agent, whom filed a complaint to Home Warranty against Accurate Plumbing.

It is now September 18th. The plumber finally came back to have my cartridge installed. It took them 1+ month to have my cartridge replaced. ROAR!! If I didn't call them to check on my work order EVERYDAY, I would have to wait even longer...

Anthony S.

I had this plumbing company show up after my home warranty company sent over a set up plumbers that would not do the job due to prior sewage problems after a clean up. I was told by their plumber, Nate, who at the time was a straight up plumber, he was sending a charge to my home warranty company for 5k to 7k for a sewage line repair and I was paying about 3400. I later found out through my home warranty company this company did not even file a claim with my home warranty company and shafted me with the entire bill. I asked my warranty company to review this company and get an itemized statement so I could get some of my money back for the work preformed. I have yet to hear from my warranty company, First American, but that is another letter to come. This company lied to me and told me they were submitting claim to warranty company and did not and I left me with the entire bill. If this company shows up at your door, slam it, lock it and call a real honest plumbing company. A Smith SD CA

Christopher S.

Wish I could give 0 stars. Connected with American Home Warranty. Dude came out to assess situation, took my $60 and we never heard from thenm again. When I called dispatcher on second silent day (he said he needed approval from AHW) she said she'd call him and get right back to me. She never called back. When I finally called AHW they tried to contact directly and said contractor was ""unresponsive"". Ugh. How do these people stay in business?

John B.

Lady on the phone was not professional or PC, just quick to answer your questions if you asked the right question. She told me to reschedule because her repairman can't find parking 20 minutes AFTER the timeframe that they said they'd be here.

Repairman did not shake my hand when I introduced myself. He just said ""you should have rescheduled""... bitch I just took the day off for your asses to come here and for what? For him to tell me he is not going to repair anything. He said the water needed to be shut off in my complex before they can continue any work--something that the complex needs at least 4 days notice in advance to do. Something that they could have told me 5 days ago when I scheduled them to come here? I think so.

The Repairman even told me that he was late to a previous plumbing appointment they had with the same complex and was pissed that the complex had the nerve to turn the entire building's hot water back on before he got there during a 4 hour timeframe. WTF? Talk about lack of respect for their client's time.

Previous plumber from another company was able to repair the same part WITHOUT shutting off the water. He refused to fix another problem that was in the order that was completely unrelated to the water getting shut off.

At least he took off his shoes before entering the house as I had asked him to. That's legit.

Craig D.

Absolutely awful!! The repairman was unfriendly and not in the least bit interested in telling us what was needed for the repair. You could see he just wanted to ring up an estimate and then get to the next job as quickly as possible. They are rude, unaccommodating and when my wife asked the supervisorwhy it would take them 3 days to install a water heater she was told: ""Do you think you're the only family in SD that needs a water heater"" and then hung up on her. These guys are a true disgrace and I hope to see them out of business soon!! None of their staff deserve a job or a wage! Absolutely horrendous service!! We will be reporting them to BBB and I will be following them closely in the hope that they liquidate soon!

Cynthia R.

http://www.bbb.org/san-diego/business-reviews/plumbers/accurate-plumbing-inc-in-lakeside-ca-1044901

Check out this link, it's off of the BBB website, there is NO rating. Don't know where the A rating Laurel W is talking about came from.


I have my own personal reasons for not liking this company, but to each his own! Use at your own risk!

Mark And Debbie S.

I had the pleasure of having Accurate Plumbing install a new water heater in my home. I was in contact with the office, who were very professional and helpful. On the day of the install, two gentlemen arrived. They were kind, respectful, clean in their work, and caring of me. I also had them through AHS, but would refer them to anyone and would call then again on my own!!!
Thank you for a very well done job!~!

Matt B.

What a Joke of a company! Contracted through Homeshield for simple drain repair. Guy calls and says he will be there at 11am. on a Sat. Calls me at 11 says he will be there in a few minutes. An hour goes by and HE NEVER SHOWED UP. I finally had to call him to find out what was going on and he said he wasn't coming any more cause he couldn't find parking. Total BS.