Accurate Leak Detection

Lee W.

I was supposed to have service by this company last week, and the repair man did not show up. They rescheduled my appointment for over a week later, and would not accommodate me by bumping my appointment to the head of the repair schedule, even though this was their discrepancy. I didn't make too much of a deal about it. The appointment was then scheduled for yesterday. Once again, the guy no-showed. The woman on the phone again refused to bump up my appointment and said we'd have to schedule for next week. When I discussed how rude the inconvenience was with this situation, not showing up twice for a scheduled appointment, the woman hung up on me! She called back a few minutes later-not to apologize and remedy the situation, but to inflame the situation-telling me she didn't think we were a good match, and to find another company! This place is a joke!

Cindy L.

Very unprofessional. Came out in March for a pool leak said it was around the light and supposedly fixed it. When David put one part back together after he checked for a leak, he put a broken O-ring in and when I turned the pump on, water started spraying out of the valve, it took them over a week to come back out and replace it. Linda said to just keep running the pump until they could get out here, which was horrible advise, really with water spraying all over the place, I think not. After a few more days, rust started forming around the screw that was replaced in the light, obviously not the right type of screw. Called and let them know cause the rust was spreading. A few weeks later, yes, WEEKS, the owner Kris came out and said he had fired the guy who worked on our pool cause he didn't know what he was doing. While here, Kris checked for other leaks and said that around the frame of the skimmer basket was a leak and he took my e-mail address and was going to e-mail me an estimate, which I NEVER got. When I called their office and FINALLY spoke to Linda, she said that Kris decided that since it was only him doing the work now and was very busy that he decided he wasn't going to do work in our area at this time. I was very understanding and MORE than patient when they just kept putting me off because they were so busy, during this time and gave them PLENTY of time due to the pandemic situation. And then to be told he wasn't going to come to our area, I felt they should've refunded me some of the $350 I paid, which was suppose to include finding the leak and a FREE estimate that I NEVER got. I would NOT refer this place to anyone. My pool still leaks and also, the first person that came out, cracked our light in the pool, maybe due to inexperience for the job that was required. After all, the owner Kris even said that's why he fired the guy, he didn't know what he was doing. I would give them minus 10 stars if that was possible, 1 is way over rated.....

Marcel B.

beware !!! horrible company !! horrible owner !! horrible service !! the worst !!

always late to appointments

always rescheduled appointments

took months to get a diagnosis.

misdiagnosed my leak !! wanted to charge me about $3000 to repair my skimmer which was not broken !!

after one month of begging them to have the owner come take a look and confirm skimmer leak - he finally came out and confirmed it was not the skimmer. he was rude and upset about the whole mess.

then they drained my pool to fix the leak and left it empty for an extended perido of time - which caused my entire pool plaster to crack and break off instantly upon filling the pool back up with water !!!!!!

it cost me over $8000 to repair the damage they did to my pool !!!

i asked them to make right on the problem they created. they again were rude and told me to go fly a kite.

i am suing them and i will win. it's disgusting when companies like this take hard earned money out of consumer pockets that are honest and hard working. justice will be served.

Brian H.

Outstanding level of dedication and service to resolve an active leak on my property that had caused my water bill to TRIPLE in about a month. I was stressing out but ALD was able to find the leak, identify the underlying problem (a former contractor's poor quality work) and they worked until 9 PM at night to get it done so we could have our water back on. What a relief! They completely rebuilt my master and raised the valves to ground level where the previous contractor had simply covered it up with dirt and rocks. I am absolutely satisfied with the quality of the work and more so with the service and resolution to this active water leak. Thank you!

Drew J.

Awful experience. They couldn't find the leak in our pool and still charged an arm and a leg to make repairs that didn't matter! Total rip off artists. Stay clear.

Fernanda Z.

I scheduled an appointment with this company for a pool leak detection 10 days in advance. One hour before our appointment they called and said they couldn't make it to the appointment. I had made all sorts of arrangements and taken the day off work to be there for their visit. That is extremely unprofessional and disrespectful with other people's time. They told me to find another company to do the job. Really? With 1h notice? Who is going to do that?! I'd leave negative reviews if I could!

Tim F.

So, I had a leak in my main water line running from the street to my home. I had Jump-to-it plumbing come out for a free inspection. The guy told me he was sure I had a leak, but did not attempt to find it. He told me he would just dig a new trench to run a new line. This would include tearing up my yard, but also, jack hammering out my sidewalk and cement that we laid close to our home. His estimate was $5,700. That did not include replacing the concrete that they would remove.
The next day, I had scheduled Accurate Leak Detection to also find the leak and give me an estimate. I knew the leak detection would cost me $275. Well, Wayne and Jordan showed up. It took them a while to find the leak, but they did find it. Also, they traced my original line from the street to my home electronically. It took them about 8 hours start to finish to find the leak, dig to the line (through some pretty thick tree roots), fix the line, and fill the whole back in. The cost, $800. Now this is not cheap, but for 8 hours of labor (2 people), the know how to find the leak and fix it, and their tools and knowledge, it was priceless.
Had I just had them just find the leak, and tried to fix it myself would have been a joke. This project would have taken me two to three days to fix, if I could have done it at all. Also, I was able to make it to work that night, since they finished by 6pm, because I had running water to take a shower. Otherwise, I would have had to miss a day or two of work just trying to fix my own leak.
So, they fixed my leak, guaranteed the work for a year, and now I'm not paying an extra $200/month in water bills. That's about what the leak had cost me in the previous 2-3 months.
Also, if they did have to replace the entire line, they quoted me a fair price of $1,600. Now, they were not going to destroy any of my property like the previous company was going to do. They use a system that just pulls the new line through the existing line cutting it as the new line passes through the old one.
I give Accurate an A++ for good honest work. Thanks Wayne and Jordan. Also, thanks to the owner! I believe his name was Chris. He came at the end of the day to help his guys finish the job.

Matthew K.

We used Accurate Leak Detection to help us locate a leak in our fibre glass in ground pool. They came to our property and performed a dye test around all inlets and outlets accessible without getting into the pool. Not finding anything, a pressure test was then performed on the plumbing yielding nothing as well. Over a course of two weeks, the company came back multiple times marking our skimmer inlet to see how fast the water level was going down. A few days ago, the company came back and sealed around the skimmer inlet with silicone. Upon inspecting the work a couple days later, it does not look like the company has much pride in the work they produce. Silicone was simply gobbed around the outside and inside of the skimmer. Silicone was everywhere, what a mess! Someone show this company how to run a silicone bead! If the skimmer is the root of our water leak, I am doubtful the job they performed is creating a proper seal.
Communication was a whole other issue. Throughout the entire process, I was constantly having to contact the company to understand what steps they are taking next and when they are coming back. In most cases, I was never called back. The whole experience felt completely disorganized and plain disappointing.

I am giving this company a single star for possibly finding the leak but nothing for their workmanship and communication.

Water Leak Detection: $275
Sloppy Silicone Fix ~5 minutes: $100

Please keep in mind that I made the mistake of cleaning up some of the silicone mess before I took my pictures as seen in the photos I uploaded.

Bob L.

Pretty pathetic outfit. I have some type of leak that has caused my water bill to triple in the past few months. My pool person and I are at a loss as to the reason. These guys were scheduled for their FIRST appointment last week. They left a VM the day before or the actual day and said they couldn't make it due to an emergency at an apartment house. Fair enough. I called Linda at the office and scheduled the SECOND appointment for Tues, Jan 3. About an hour before the scheduled time a tech calls, asks where I am located and then said he's on the other side of town and can't make it. I advised him that he really needed to talk with his office. I then called the office and scheduled a THIRD appointment for 2pm today, with the usual ""they'll call when on the way"". Needless to say, I received no call today and when I tried contacting Linda at the office number, it just goes to voice mail.

Three strikes and they're out. Out of business? For their sake, I hope not, but it wouldn't surprise me the way this make believe company is operated.

Patricia R.

Terrible company ! I had a leak in the spa outside the house by the pool! Did not have the right equipment for leak detection ! Completely destroyed the pipes! They chisel and cut everywhere! They charged 1100.00 and said the job was done ! Then the tub still leaked I called them back and realized they don't know what they're doing! And they wanted more money! 1000 more! Got an expert to come and analyze the job and they were horrified of all the stuff done to the tub! They knew that they were not suppose to chisel the pipes and on top of that cut them in many pieces! Be careful with these people they're not reliable!