Access Heating, Air & Plumbing

Timothy B.

Originally gave 5 stars because the technicians that repaired our stuff were extremely nice and did a good job. I'd probably still recommend them for repairs and maintenance.

I cannot recommend them at all for new installs though, it's insanely overpriced. I ended up getting a lot of quotes for different AC units from different companies, and Access somehow managed to be lightyears higher then the rest even when offering huge 'discounts' on literally the exact same equipment.

Kevin P.

Our AC went out I called Sunday
Left msg got a call Monday am.
Scheduled for Monday mid morning.
Jack came out on time.. fixed the issue showed me on his tablet what was wrong... gave me 3 options I agreed on
One.. he fixed it in no time checked the
Rest of the unit.
This is the 2nd time I have used them!
Highly recommend them.. honest,clean, organized and experienced
Ask for Jack

Abigail G.

Last summer we had our AC unit completely give out on us. After looking around for a while we were recommended with Access and we couldn't be more happier with them. Recently our AC was having some issues. I called them late at night and Michael was over the next day! Michael was extremely knowledgeable and found the issue. He was great at explaining what he was doing which was super helpful.
Aside from that we needed a attic fan installed and they were quick to get us scheduled. Super happy with access and Michael.

Luke K.

We had our furnace quit on us overnight so awoke Saturday morning to a cold house. I called these guys first thing Saturday morning and they had someone over to my house within the hour. Andrew was extremely knowledgeable, professional, courteous and articulate in diagnosing and explaining the problem. He spent a couple of hours working on the unit and had us all fixed. He gave me a range of options about how I could address the issue and left us happy, loyal customers.

Vicki M.

I would never recommend this company to anybody. Save your money. The guy they sent out was looking around in my shed separate from the house, it was a very weird thing.

Kory F.

I was having problems with my AC freezing so I called Access. Jared came out to check in 2 days due to my schedule. He did a thorough diagnosis. He spent several hours using sensors, computers, and his knowledge. He determined my Freon was dirty and needed to be flushed and replaced.
He came back out with all the equipment and material needed to fix the problem. He spent about 5 hrs flushing out the Freon and re-filling/balancing the system.
Jared was friendly and knowledgeable. He never rushed and did a thorough job. I even got a fishing tip!
I would recommend Access anytime. Ask for Jared

Irene L.

Luke came out the same day and quickly diagnosed my air conditioner problem, had the part and then checked the furnace and changed the filter. Courteous and knew what he was doing.

Kelly G.

Do yourself a favor and avoid this company like the plague. Their guy was out here to my home one week ago for a spring A/C tune-up. The guy lied about just about everything. He told me my A/C unit would need more than 2 lbs of refrigerant added to the system and that just adding that refrigerant would cost me between 700 to 1,000 dollars (JUST for the refrigerant). He also told me my coil was a 1 1/2 ton coil and he also told me that replacing the coil would cost ""thousands of dollars"". He also said that he could feel oil on the coil (as evidence of a leak).

After he left last week I called the company that installed this A/C unit and they told me that my A/C unit was working perfectly and did not need ANY refrigerant added to it. They also showed my on the coil where it is rated as a 2 to 3 ton coil, etc., etc., etc. Their definition of ""perfect"" was setting the thermostat at 74 degrees and the A/C cooled the air coming into the house down to 51 degrees in a matter of minutes. They also told me there was no evidence of a leak or any kind of oil on the coil itself.

The A/C company that installed this A/C (six years ago) also told me that IF I had had to have as much as 3 lbs of refrigerant added that they would have priced it to me at $500 including their $79 service fee (as opposed to ""$700 to $1,000 just for TWO lbs of refrigerant"").

AVOID ACCESS HEATING AND AIR ............unless you are a big fan of having a service company LIE TO YOU REPEATEDLY. I know that - just like Right Now Heating & Air - I will never call them again.

Rick W.

About a week ago, our furnace blower started making terrible sounds. I had Access Heating & Air inspect my systems last fall, and liked the technician. So I called and scheduled a technician to come out. It took 4 days to get a technician out to my home. The good news was that only the blower fan had come loose from the housing, but still spun. The next good news was that the parts were still under warranty.

Then the bad news began.

Even though only the fan needed to be replaced, the technician insisted that his company ""must"" replace the blower, the motor, and the housing, even if I agreed to waive their responsibility. The first two parts were in stock, but the 3rd part would take 1 week or longer. He estimated it would take 3 hours to do the job for $1,374.

When I balked, he said he had a great coupon to bring down the labor down to $1,222. All I had to do was join the monthly ""membership"" for $38/mo for my two systems, and included 2 inspections per year. For anyone keeping score, my ""discount"" cost me and additional $456, for a grand total of $1678.

Since I didn't authorize the repair, he charged a $99 dispatch fee to be applied toward the repair if I proceeded later.

I really liked the technician, but felt he is bound by unscrupulous company policies, and decided to get 2nd opinions.

In the end, I called the top rated company, who sent their technician within 1-2 hours, and offered to repair the system the next day. He said only the blower needed to be repaired, which would take him 1/2 hour, with parts covered by warranty. Total cost $271, with no diagnostic fee since this was a 2nd opinion quote. Including the original $99, My grand total cost was $370. Over $1,000 less than Access. And next day repair vs 1-1/2 weeks.

You will find my 5-star review of his company before long if you just check out the top-rated company in Boise. I caution you against using Access, no matter how friendly the technicians are. The name is appropriate since they want access to your wallet.

Lynda B.

On October 4, 2021, I had Access Heating & air come to my house for a winter inspection for my furnace. It was only 3 years old so I knew there would be nothing wrong. This was only $39.00 since I had signed up though Lowes.
The kid was very nice, showed up on time and did a nice job.
Fast forward to December 29, 2021. I called a couple days previous to ask about having someone come and change out the thermostat in the house. I told the guy on the phone I did not want or need a fancy one. On &off for heat or a/c.
He said they could do that with the service call at $90.00. Set up the date and time for December 9, 2021, for after 3 pm. This guy shows up, I show him the wall thermostat and what I wanted. Nothing fancy. One that is simple. Said this three times. He looked at it said he could change that out but needed to look at my furnace to make sure everything was working well. I had said I'm sure it is; it had just been serviced a couple months ago. He looked anyway. Comes back in the house with two boxes, I assumed were the thermostats. He sits them on the table and hands me a total of $888.00. To install a thermostat! I'm looking and reading at all of this and look at the bottom is where I see the total. I ask him if this is the total. He said yes. He had the two thermostats listed on there, along with a monthly charge for some type of monthly maintenance charge of $19.00. I'm reading all of this while he stands there. I told him if this is the charge I'm not interested and I'm not paying someone that amount for some stupid thermostat install. He has a funny look on his face after I said this to him. He removes one thermostat charge and the $19.00 monthly charge he thought I was stupid enough to fall for. Leaving the bill at a total of still way over $400.00. Over $300 for a thermostat? One was $324. The other was over $200.00. I said no. Asked what I owed him for showing up. He tells me $99.00; not the $90.00 I was quoted over the phone. I follow him to the garage since he said he had to put the furnace covers back on. I ask if everything looked good; he says yes, and he leaves. I left for the store, came back and noticed the bolts on the cover on the furnace looked funny and not the same as before. I looked at them and thought he had taken the bigger ones out and installed smaller since they were completely through the holes of the top panel and attached on the inner panel. I remove the one larger bolt still visible. Took the front cover off. To my surprise the original bolts were there, but he had attached them to the inner cover, placed the outer cover over those and put the one remaining bolt into the middle hole on the front. This left a gap on each side of the cover at least 3/8 of an inch and gapped further up by least 6 inches on the panel. There is a small foam piece that is supposed to seal the cover if installed properly. Now the panels are back to the way it was before he came and did what he did.
I'm not sure why he did this. It was totally unprofessional. Was this because I told him to leave and didn't want him to install anything? Or just a lousy job done?
Needless to say, I will never use Access again nor will I ever recommend them to anyone for any reason.