Academy Air Heating, Cooling, Plumbing and Electric

Carrie F.

Academy Air is great! We woke up at 7am on Thursday and our air conditioner had decided to stop working overnight. The high temperature predicted that day was in the 90's. We were sure we'd have a hard time getting someone out to look at it, but my husband called them and they were out within 30 minutes of his call.

Long story short we ended up with a new air conditioner (ours was really old). They came back Friday morning to do the new install.

Kudos to Academy Air!

Lizzy B.

My family has been using Academy Air for the past 5 years. I don't know anything about hvac and only know when something goes wrong! Our units failed recently, I think because they are old, and Academy Air came out right away and presented us with newer options. I never felt like they were trying to just sell us stuff! It felt like they actually wanted us to have the best units for us and make the whole thing easy. Now everything seems to be working much more efficiently than before!

Like I said I know nothing about hvac so the most important thing to me is Academy Air's customer service which is always outstanding! If we call or in person they are always patient and kind and the guys who come out to our house have always been professional and efficient! They always answer our questions and are gracious about it. In this day and age I often don't find service like this anymore and it's refreshing and on top of that they do a great job!

I would definitely recommend Academy Air to anyone!!

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Rachel L.

I recently wrote a review for Academy but Yelp has said that it violated TOS because it sounded to much like another review. The review that they said it sounded like was my fathers who is not a regular Yelper like myself but felt as if the work provided was so far under par that he decided to make a review. The review that I gave was in fact similar to his. My name is listed on the ticket and my number was listed as Academy as tried to contact me directly to hear my concerns (again). You may read Dave L review understanding that before he wrote the review tried to contact Academy directly.
Academy has been the go to for a family friend for a while so naturally my father decided to give the company the benefit of the doubt to fix the situation. Staff tries to explain that they are by no means combative have really never fully explained their side. I appreciate the effort of calling after a review of mine was posted, but we tried before a review was posted and still nothing.

Jason E.

Just amazing! Prices were right in line with what I expected and the service, professionalism, and quality far exceeded my expectations! Well done Academy!

Tammy P.

I hired Academy Air for a routine servicing of my a/c before the summer begins. Not only did they take the time to explain all aspects of the service they were performing, but also gave me great suggestions for saving energy and recommended ways to program my thermostats. This was my first time using them, but after a great experience, they're now my preferred provider.

Dave L.

Called Academy Air because of a clogged condensate line around 5:30. They showed up around 10 PM. They wanted approximately $350 to blow the line out... even though it's a service that would normally be included in the seasonal check that most HVAC companies charge less than $80 for. In addition, Academy Air had an online coupon for $39 ""for any service"" which the service man refused to honor (said it didn't apply) I refused to pay such a fee, so I just paid his trip charge ($89) and sent him on his way. Called and talked to the Owner the next day. He said that the service man was not trained and he should not have charged $350, but only $170... plus he should have honored to online coupon. He offered to send someone out again for only $170.... but he refused to give me credit for the $89 already paid. If you don't need a company that will nickle & dime you, then you should probably avoid Academy Aire

John C.

My wife and I are so glad we found Academy Air. Our furnace went out in the middle of the night--when we were dealing with negative temperatures. We were concerned about finding a company willing to rush to our need. We put in a call to Academy Air and got taken care of right away. We didn't have to freeze! It's nice to find a company that truly means ""24 hours"" service! The technician was extremely professional and understanding even though it was the middle of the night.
After this experience, we will continue to use them! Even though they are not the cheapest, the quality service and professionalism is worth the extra penny! I will definitely refer them to family and friends. Happy customers!

Stephanie S.

I've had services through this company for the last few years and have recently been very disappointed. Their scheduling and customer service leave much to be desired. I recently had two appts scheduled, the first of which was canceled due to weather (mind you - this is after they mistakenly moved my appt to 8 instead of the 9-11 slot that I actually agreed to). I was rescheduled for the next week. I received one call from them on Friday, telling me that the appt for 8 had opened up (I was again scheduled for 9-11) and asked me to call back if I wanted that slot. Because I didn't want that slot, I didn't call back. There was no information provided that indicated that this was necessary for the appt. The next morning, at 10:23, I received a phone call saying that I needed to call them back w/in 15 minutes for the service tech to actually come to my house. Because it was a Saturday, I was doing errands around my house and took 30 minutes to call back. The office had already closed. I was paged through to an emergency line, where I was informed that the service tech. had gone home for the day. I was told that I would be called the next week for rescheduling.

Two weeks later, I had to call them to schedule. I expressed my discontent to the customer service rep., who informed me that she remembers calling me multiple times on Friday w/out response and also sending an email. My call log verifies that I received one phone call pm Friday (despite her ""memory""), and I pointed out to her that the email address they listed was incorrect. There was absolutely no assumption of responsibility for any of this mess, which didn't make me thrilled. I'm also not thrilled about them not arriving at my house. I am a responsible adult who, when I schedule an appt, plan to be there and expect the scheduled person to actually show up as scheduled. After my contract expires, I will definitely go elsewhere.

Robert N.

I called them to check out a furnace/AC in a condo I was thinking of buying. I asked for an inspection and didn't tell them it was for a pending sale. It worked fine 10 minutes before the guy arrived, but I wanted a professional opinion and possible leverage during sale negotiations. After arriving, he spent about 5 minutes with the unit, and then said it wasn't working. He said it was completely dead and unresponsive and that I would need to replace the electronics board. He gave me a quote for $600. After he left, the real estate agent and I went to the unit and turned on the light switch attached to the side of the furnace and it started right up. We checked the a/c and it appeared to operate perfectly as well. We know for a fact that that switch was on and the furnace was working fine prior to his arrival. All I wanted was an inspection to see if it was safe. I don't know what to think, but I definitely wont be using them again. They charged me $125.

Stephen L.

VERY DISHONEST SERVICE TECHS - They tried to charge $513 for a control board that was NOT BROKEN. I told them I would fix it myself or go elsewhere. They charged $90 for ""diagnostic fee"". OK...fine.. After replacing the board myself(cost $169 retail), it did the exact thing it was doing with the ""bad"" board...Hmmmm, must not have been the board after all. I cleaned the flame sensor and it worked fine! I re-installed the original board and it still worked perfectly! They either price gouged because snow is on the ground and you need heat, or their ""senior"" tech misdiagnosed it. Either way, they don't deserve $90 for what they provided. They deserve to be prosecuted. THEY WILL CHARGE YOU $500 even when a piece of fine sandpaper and 30 seconds will do the trick. Do yourself a favor and CALL SOMEONE HONEST...NOT THESE GUYS!!! These people will rob you blind! They are either crooks or don't know what they are doing...either case means you are spending more money than you need to. I called and asked to speak with owner and they would not give me his/her number. What is he/she hiding from, other ticked off customers? SCAM! SCAM! SCAM! I wonder how many senior citizens they have scammed? How many homeowners without furnace skills have they taken advantage of?