AC Pros Air Conditioning & Plumbing

Brent P.

I've used AC Pros twice now. Once for HVAC, when I had my big unit die on me. The install went great and while there were snags, I have to say that Noah and his team never leave you hanging. Installing a new system is complex and when a component failed not long after, the techs came out without hesitation to resolve the issue at no extra costs to me. That experience was so positive that when I had a major plumbing issue, a leak in the line coming to the house, I called them (don't be dissuaded by the HVAC in their name, they do plumbing too) and they were able to fit me in. While there were issues with the repair (silt and small pebbles had gotten into the line), the repairman came back and worked on flushing the pipes and the other equipment spending almost the entire day. I was worried, would they charge me for another day of work in doing those repairs? I should have remembered their earlier commitment to getting the job done right. No extra charge and now my leak and plumbing is as good as before the leak! I'd not hesitate to use them again because of their great customer service and dedication to finishing the repairs. Thanks AC Pros!

Peter H.

I have been having a problem with my AprilAire whole house dehumidifier since it was installed. Four companies have worked on my HVAC and none could accurately diagnose the problem. There was also a problem with one of the dampers that controls the zoning (upstairs and down) that no one identified.
Rick came out last week to give me an estimate for a complete system and said that he couldn't, in good conscience, recommend replacing the current system, but a tech should look at the system.
Jon came out this morning and checked the system and, in less than an hour, fixed several problems. He also recommended re-routing some ductwork for the AprilAire system. I had an estimate before I finished my coffee and the work is scheduled for Friday. I'm expecting to write another 5-star review then.
WHAT A GREAT TEAM!!!

M M.

AC Pro is a company located in Steiner Ranch, which is where we live. They are certainly capable of providing decent services and we don't doubt they have many "happy" customers. However, we cannot recommend them based on our experience with them:

We had a new furnace put in by AC Pro a couple of years ago. This was fine and uneventful. They then talked us into signing up for their routine maintenance program where they would come in each spring for AC check up and maintenance, with some irresistible package deal! How could we say no to that?! Well...

Last spring, they came for a spring checkup of our AC units and here was their diagnosis:
Unit 1: Low on charge, needed 5+ lb of refrigerant; leak likely to be in evaporator coil, given age of equipment, recommend at least replacing evaporator coil, if not the evaporator coil, condenser and furnace.
Unit 2: Low on charge, also needed 5lb of refrigerant; probably a leak in the evaporator coil, should replace.
Result: They added "10 lb" of 410A refrigerant @ $50+ per lb (service was "free"), and they suggested we need to replace the evaporator coils as soon as possible or the system might fail any time. So, a "free" spring checkup left us with a five hundred dollar bill and the anxiety all summer long thinking the AC was going to break at any moment. It also cast doubt in our minds - how can both units have the same problem, needing the exactly same amount of refrigerant, and need the same replacement? How could refrigerant cost so much when we could see how cheap it was online?

Turns out, the AC and furnaces worked perfectly fine and now a year later, they are eager to do another spring checkup with frequent calls and email reminders. We decided to get a second opinion and went with another AC professional with 20+ year's experience, who was recommended to us by a friend who has known/worked with him for years. We stood around and watched him doing all the testing, with equipment that appeared much more sophisticated than the one used by AC Pro guys. We did not tip him off with the previous findings as we wanted to see what he would find. Here are the findings:
Unit 1: slightly over charged but still within tolerable range, no leakage of refrigerant, and no need to add any more. No other issues.
Unit 2: low on charge and sub-cooling: adding refrigerant 410A and using a digital scale to measure how much was actually added - in the end, total of 2.5lb was added to the system. He then used a leak detector trying to locate leak and did not find any that was big enough to register on the device. No need to replace anything, system is only 7 yr old, still has plenty of life left.
Result, 2.5lb of refrigerant plus hourly service fee, which came to a little over a hundred, and peace of mind that there is no major repair/replacement needed.

For major home appliances, people need a trustworthy service provider as the cost is large. We are very careful and we always call around; still we fell for AC Pro's good customer communication and marketing gimmick. We believed them in the beginning and even referred couple of friends to use them. But that trust has been lost. We have paid a lot to learn this lesson.

Helen M.

This is a great company! I called with a problem we were having in my husband's home office with the heat on the cold snap we had. The customer service on the phone on my initial call was friendly, professional, clear, concise. After setting the appointment I received an email confirming the appointment. Later that evening I received a picture and bio of the service tech. The next day I received another confirmation from the service tech and then a follow up call when he was on his way. The service tech, Jon, was friendly, professional, knowledgeable, clean, well mannered, and fixed our problem. This is my number one group to call for all HVAC. Incredible work. Well done. I will be requesting Jon as well. His knowledge and problem solving and care for his work was impressive. I received a follow up on the experience and to make sure we were satisfied. I love service like this!

Lisa A.

This company is great! They helped us out when our outside AC unit got zapped by lightning 3 years ago and had to be replaced in August. We've been using them ever since. They're prompt, professional
and very friendly. Great service, fair pricing.

Jesse D.

Noah, Jon and team are a great trustworthy bunch of folks. I trust there judgment and recommendations to provide service based on what my family and I need, not just to get a sale. Highly recommend.

Jeff T.

Was in the market for a new service contract, and talked to Noah about their options. He was patient and courteous, explaining the options and offered several times for a technician to visit (all in a quick timeframe). Jon was the service technician, and he couldn't have been more professional and friendly: he was thorough, took his time (on a late Friday afternoon appointment, no less) and explained several of my options. He even identified a long standing problem that was easily remedied, but no service company before had brought the problem to our attention. After he left, his follow-up on outstanding items were almost immediate, all done in a thoughtful and professional manner.

Brian S.

I've not yet agreed to the service, but I do give praise for Rachel/Rachael taking the calls and for Jon W. who was very friendly and helpful through the full inspection and quote conversation. Plus, Jon's quote was better than two other local providers to whom I spoke previously. Again, if the sales agreement with my home buyer commands it, this job is going directly to Jon & Noah.

Thanks all, Brian

CK M.

Unfortunately they were underbid and i did not go with this company,, but I would in the future recommend them, Jon came out, he was extremely helpful and full of insight, he did explain they were a company that took no shortcuts and yes did explain that their bids normally are a bit higher then other companies and had it not been for the differences in numbers $$$ I would have gone with this company..

BarbaraBarbara S.

We've worked with these guys for years and are always happy with their work. Ours is a 15-year old 2-story, 2-unit AC/Heater system and they keep us humming along with maintenance and occasional rework/issue correction. Only once have they run severely behind schedule due to another home's problem much bigger than expected but even that time, sent Ryan, who is awesome, to get us taken care of. Highly recommend!