Absolute Plumbing and Drain

Tsatsaa M.

Absolute worst customer service. The staff that came out to the site were friendly and professional; however the staff in the ""office"" are absolutely useless. Had to call multiple times for a written quote on fixes and still got no report with an estimated cost of fix. Got attitude and even a staff hang up on us after few attempts. Do not recommend this place, take your money and sanity elsewhere, and will not use again in the future.

Michael M.

Unfortunately the repair only held up for two years. They came out and fixed it in 2018, to which I thought I was finally done worrying about this issue. Its been 3 years now and the rocking toilet has returned! Now they are saying they won't do anything about it. Fix it right the first time and we wouldn't be in this mess!

Kat K.

This is actually a zero star. But Yelp didn't have this option. I called absolute plumbing back in Jan for a quotation to fix water leak. She said it's $200+ an hour (I don't remember the exact price). I asked if there are other fees on top of that $200+ per hour (such as materials, other fees). She said no. It is just $200+ an hour and $20 dispatcher fee. The lady suggested I have a leak detector check where the leak is first before they schedule someone to come out. The next day I called again, but the lady I talked to yesterday was not there. So I talked to another lady. The lady mentioned water leak fix is $200+ fee an hour and there will be other fees for materials, etc. (Different info from the two ladies...???) I let them know I checked the meter and noticed the dial continues to spin after I shut down the water valve, so I know the water leak is outside and would like to schedule someone to come fix the leak. The lady said she can have someone take a look at where the leak is and then go from there. She said there will be a $20 dispatcher fee. So I paid that $20 and someone came. The guy seemed to be an intern or new. He didn't seem to know what to do. I gave him all the information I had regarding my water leak. All he did was take a look at the meter. But didn't know what to do. I felt I knew more than he did. At the end, he called his boss or someone and that person gave him instructions to go shut down my water valve and take a look at the meter and that was it. That was enough to say they did the diagnostic and charged me a $70 which was not informed prior to him coming. I was NOT told there was a fee. I was shocked that they charged me a fee for no work done or no new information given to me. Everything he did was what I already knew.... Since this company decided to rip their clients off by charging me that $70 + $20 fee, I asked if I will get a report at least. He said yes, it will have photos and a detailed report. The report I received later on was blurry photos of the meter and like a one sentence of the information that I already knew and that they advised me to have a leak detector detect where the leak is. I even asked him about why there is a fee and that I was not told. He said they should have told you about this and usually this costs $200+ an hour... What the... Give me a break! $200+ an hour is someone coming out to fix it. All he did was follow his boss' instruction to shut down my valve which I already knew and did prior to him coming... Afterward, I sent an e-mail to that lady telling her I wasn't told about the fee. She responded days later saying she listened to the phone recordings and they advised me several times to call a leak detector first and mentioned that it would have been $200+. So it sounds like they are giving me a discount for charging me that $90... This is ridiculous. Anyways, I called another plumbing company and they did the same thing and even better than what the plumbing solution guy had done, they charged nothing! Not a penny! They were even more professional. Not an intern or a newbie. Anyways, DO NOT USE THIS PLUMBING SERVICE. THEY RIP YOU OFF! I WILL NEVER EVER GO TO THIS PLUMBING SERVICE AGAIN. THEY ARE VERY DISHONEST AND HAVE HIDDEN FEES! BEWARE! THEY WILL CHARGE YOU. BASICALLY THEY ARE USING YOUR MONEY TO PAY FOR INTERN OR NEWBIE'S TUITION. $90 FOR THAT 15 MIN OF NOTHING??? GIVE ME A BREAK! $90 DOWN THE DRAIN....

Lisa M.

I just want to say that Larry from Absolute Plumbing fixed our drainage problem quickly and provided such great service. We called several places before getting a hold of Absolute Plumbing and Drain. The lady who answered the call was very nice and informative. She made us feel good about them and we are very happy with their service. One of the things that we appreciated from them is that they notified us 20 minutes before Larry's arrival and they included a picture of him. Good job Larry and Absolute Plumbing and Drain!

Lori C.

the technicians are great .. love Larry however I've used them for at least 4 clean outs and you would think they would reward
their loyal customers .. I received a retuning customer discount last time .. but they were adamant there wasn't one available .. probably will not use again .. I'll shop around next time

Kelly T.

We had a leak in the slab and called Absolute for an estimate to reroute our water lines into the attic crawl space. They weren't the most expensive estimate we got, nor the cheapest, but I felt most confident in them based on reviews and recommendations from friends. They also will patch walls, which was a big plus for us considering the amount of holes that were cut for the job. The team was awesome and did great work. Took a team of 3 workers three full days to complete the work as it was a big job. We are completely satisfied and have already recommended them to a neighbor with a similar issue.

Scarlett D.

I needed to have a new kitchen faucet installed and Oleg showed up on time, was courteous, very professional got the job done under an hour. Oleg is an ace and if you ever have to use Absolute plumbing request him. His experience is unprecedented. I can't say enough great things about this company and Oleg.

Esref T.

I have had a great disaster with my plumbing thru my restroom and I was so scared my collection of thousands of rugs to distribute bad odors
But Absolute plumbing was absolutely perfect at their service
They were prompt exteremely professional and so quick to finalize my worries
I would recommend them to each person in this world

Lisa A.

I called on Saturday to get someone to fix a tank-less water heater. They could not make it until Monday. No communication except occasional emails saying they were going out there and who my tech would be. Three days later my tenants still have no hot water and no word from them. When I called to speak to owner, they told me he would call back in 10 minutes when he got in to the office. 45 minutes later I called them back and HE (Owner) told me I was not their only customer and they will get back to me when the had some information. The tech on phone had no clue what the status was and he had been out there each day too.

Nirinjan Y.

We have had several plumbing issues over the last few years including a reverse osmosis filter that lost pressure, outdoor faucet leaks and a water heater that desperately needed maintenance. Ryan and others have come to the rescue on time and did a super job fixing our plumbing issues and really fast! They are professional and really nice folks.