ABC Plumbing, Air & Heat

Kristy G.

I called at 5:30 with an emergency repair and the receptionist went over what the emergency fee would be and told me someone would be calling me back and they would send a plumber tonight. I received a call back at 8pm and they said they weren't sending anyone this evening and they had no record of me saying it was an emergency and that they could reschedule me. Very rude on the phone! I believe her name was Ashley. She needs customer service 101 !!!

Larry L.

4 year old AC quit cooling properly. Called ABC, who had just done a seasonal systems check 1 month earlier. Tech came, spent 2 hours doing various things, including cleaning filters, before finally concluding that I needed a part that was blocking freon, and would cost $3000 plus to replace, basically ALL labor, which was not covered under 10 year warranty. Charged me $278. Said that was the lowest amount he was allowed to charge. After he left, I called another company. Their tech came out, diagnosed the problem in under 30 minutes and charged $79. Same diagnosis, and I ended up REPLACING my 4 year old AC. I called ABC to see if they could explain the $278 charge. Was told a manager would call me in 24 hours. No call. Called again a few days later. Same promise, same result-no call. A few days later, call #3. Same promise, same result-no call. This lack of response to a legitimate question is totally unacceptable and shows a complete lack of concern for their customers. There are lots of HVAC companies out there. I suggest finding a different one.

John S.

Signed with them to replace our existing AC system for about $13k. Two techs came out, spent spent 7 or 8 hours doing the job, told me the system was up and running but it would take about an hour to cool down the house. Ten minutes after they left, the vents were putting out 99° air. I turned off the system, called ABC to get those guys back but was told they weren't answering their phone. Another tech came out, spent about 2 hours and said the wiring from the thermostat to the outside unit was incorrect but, because of the framing of our roof, he couldn't get to the wires and another tech would come out first thing in the AM to fix it. It is now almost noon on that day and no one has come. Multiple calls to ABC and I keep getting told that someone will be coming. Poor workmanship by the installers, poor customer service from the call center/dispatch. I'm still sitting in a hot house waiting, hopefully not futilely.

John P.

If I could give negative stars, I would. I called yesterday and was given an appt time between 8-8:30 today. At 9:00 I called and asked if there was a problem. I was told, from the dispatcher, that they were loading their trucks and would be on the road shortly and would call me when they were on their way. At 11:30, I called again and again, from the dispatcher, they couldn't find the tech that was assigned and that they would assign another tech to dispatch to me. At 2:30 I called and voiced my displeasure at being made to wait so long for the tech to arrive. I'm of the opinion that if you call and complain about being made to wait so long, they make you wait longer out of spite. """"So it's done"""" is right. I cancelled the appointment all together so that I could at least get some of my day back. DON'T CALL THEM. THEY WON'T SHOW UP!

Satin D.

The first time I had service the guy had to leave to get a screw from the warehouse. He was gone for about half an hour. When I complained they sent me a $50 gift card. I had an emergency and call them out again. I explained that my dishwasher was not draining. The woman took half an hour to put together a request because she didn't know how to use the software. And she finally got my reservation I waited for the plumber. When he got here he told me that they don't work on dishwashers. At least he was able to drain the dishwasher of the built-up water. I just happen to speak to another company for a refrigerator repair I mentioned would they also look into the dishwasher issue. The woman for that company told me that if I had a disposer install it could be blocking because the installer forgot to remove something. I immediately called ABC to come back and check out the configuration of the disposer. I waited for hours for what could've been a 10 minute visit. They never came. I made an appointment for the next day for the same time after 3 PM and again they never came. I will never use this service again

Bob H.

Better read all the reviews about this franchise before you use them for anything, plumbing, AC, anything. Way overpriced and totally unresponsive to complaints about service. When I threatened to call local TV station about them, they didn't bother to show up for the scheduled appointment. Guess our budding friendship is over! Bob Hughes Gulfport

Sandra R.

Why didn't I check Yelp before I contacted this company? I fell for their constant commercials on TV, so the only thing they are good at is marketing. """"Consider it done"""" is their slogan and that is a scam, it is just the opposite. I hired them to do a regular maintenance on my air conditioning unit. This was on a Friday. I needed a special filter for our system, so the technician said he would order it and install it on Monday and he told me the time he would arrive. He did not arrive, despite the fact that I spoke to the dispatcher and he kept telling me he was on his way. That was a lie and he never showed up. During the period of three weeks, 4 more appointments were made, whereby they would even call in the morning to confirm the appointment. No one ever showed up. I called several times to inquire on why no one came and I was told different stories and I even called their customer service department and they didn't even call me back to give me the status. They even took to such lies, that all of a sudden after 2 weeks of no-shows that the technician had been sick for the past 10 days. That information was never given to me before. To get an AC filter installed took 3 weeks which entailed of course staying home for each appointment and nobody showed up. I strongly suggest you don't use this company...you can NOT consider it done!

Alexandria P.

If you're reading this, heed my warning and don't bother calling them. We paid $14 a month for their membership and when it was time for them to come and do maintenance on the AC unit they didn't and then told us we needed a new system. Fast forward and after they left quoting us the MOST expensive quote we've gotten (we priced matched with other local business) we realized that they TURNED OFF OUR AC AND WE WENT WITHOUT AC OVERNIGHT WITH A TODDLER. We had another company come out and turn it back on and provided us with a quote that was 3K LESS and showed us how they never did any maintenance on our unit. When asked to refund us for the $14 over the course of 6 month we paid they said they couldn't, even though the tech went on and on about how their a multimillion dollar company. I guess $84 is too much to ask for back after all of the poor service we've received.

Thomas L.

Horrible service charged me $259 for 2 seconds worth of work to check a hot water heate. I never treat a customer like that they could have gott more out of me if they could fix it but that would have been another $500. Never do business with this company

J Z.

Consider It Done. More like """"Consider It a Scam"""" For those that do not know, this is a national company with franchises all over the country. From what I can tell, their """"fixed pricing"""" is nothing more than a scam that probably many seniors and those people that are afraid to challenge companies like this have been ripped off by. Here is the synopsis... Had a shower that needed a new valve. Wouldn't turn on anymore, so since we needed that replaced, I had gone out and purchased a new setup which included tub faucet and shower head. I paid $59 for the tech to de a diagnostic. He concluded from the """"book"""" that all the techs have that this would be the charge Rebuild and furnish cartage - $411 From porch.com To replace a shower cartridge, it may cost as low as $65 to as high as $220, on average. If you need to replace the entire faucet including the entire valve, the trim, and new handles, prepare to pay more. $531 for labor which the tech admitted would be less than an hour of work. From Home Advisor How Much Do Plumbers Charge? Most charge an hourly rate between $45 to $200 per hour. Most licensed professionals run anywhere from $80 to $130 $942 total...for what would be about an hour job Even better...they could save you money by joining a """"club"""". I didn't bother to get that pricing. I have attached the quote, their bill and the plumber's bill of who ultimately did the service three hours later... For $230!!! I saved $712 by realizing I was being scammed. Even if I am not able to get back the $59 scam...I mean diagnostic fee from ABC, I did myself a service. Now, I hope to do that for everyone else in Tampa Bay. My plumber is in Ruskin named Thomas Flynn. Phone number is 813-777-0558 His website is www.thomasflynn.com