ABC Plumbing, Air & Heat

Kim M.

ABC... A Bunch of Crap! It started in July 2021, the compressor on our AC unit died. As a result, we called around for estimates and ABC seemed to be the best deal with 0% interest for financing and one day service*. This was extremely important because again it was July, and we live in Florida! Pay attention to the asterisk. I repeat the asterisk is important... we have and continue to go through the motions with this company. July 2021: took a week to install *Friday, 07/09/2021: the pitch...we selected a unit and install was set for the next day. We thought the salesman was being nice when he offered us a portable a/c unit to get through the night, but of course it was broken/ missing pertinent pieces to function properly. *Saturday, 07/10/2021: per install crew incorrect air handler was selected (single unit.) which would not fit in our attic, so a two-piece handler was needed. Being it was Saturday; we were told supply/ distribution center was closed. *Monday, 07/12/2021: install begins, one of the installers was electrocuted by a wire in attic...operation ceased. Call their supervisor and was instructed to wait for an electrician within their company to come out to see what was going on. He was fine by the way just shocked. *Tuesday, 07/13/2021: electrician came out cleared for the guys to start again. Missing heat kit for the unit, backordered. Refrigerant low and did not have any in truck. *Thursday, 07/15/2021: Installed heat kit and refilled refrigerant. They left their portable unit, ugh! Finished? Not quite...More asterisks November 2021: Warranty calls *Now it's Fall, and we began to experience issues with or unit. We have had to place several calls out the ABC for the same issue. After using the heater, the compressor will not come on once you try to switch the unit to cool. Calls made on: 11/11/2021, 11/20/2021, 1/7/2022 all outcomes provided different answers to problem. Labeled warranty calls. Mind you the warranty on their work is only good for the first year. December 2021: Inspection *The salesman in July stated to us that their work would need to be inspected and had us fill out a permit permission form to do so. He informed us that ABC would get in contact with us to schedule an appointment for this to be completed. On December 15, 2021, we received an email stating, """"Please be advise that the permit...Air conditioning is set to expire. Expired permits can incur fines."""" WHAT?! No one from ABC had every reached out prior to the December 15. *12/20/2021: Inspection FAILED!!! Unit too low in pan, Copper wiring needing caps/plugs, a wire being smaller than what is required. January 2022: Inspection issues *1/7/2022: While calling in yet again for the Warranty issue previously mentioned In November. I also, inquired about the inspection results... made an appointment to fix these issues. *1/11/2022: appointment was set for morning. Now I will say they did call stating they were behind, but someone would get out to fix the inspection failures. The service technician arrived at 6:49pm and was still unable to complete all the inspection issues. On top of that, more issues were noticed. *24/7 Service is a joke. If you are not willing to pay for the service call (which they all noted once they did come, fell under our warranty) they will not come out right away. They pass your information over to the morning crew who then calls over each other to schedule a technician to come out. To be continued...

B S.

RESPONSE TO Christopher's reply below: Mar 20, 2024 """"Thank you, Adriana for sharing your feedback. It is disappointing to hear that I was unable to address, explain and resolve your concerns. When I spoke with you it was established, at that time, that our pricing structure is flat rate and we do not itemize. We also provided you with an invoice that reflected the work performed. Also, a credit was sent to our management team to be applied based on your approval of the amount that you and I agreed on. Should you have any other questions or concerns regarding this service please call me at (888)875-9218 or email at customerexperience@4abc.com. Have a wonderful day."""" FIRST, I did not agree on the new invoice. You spoke over me and didn't allow me to get a word in. When you said someone from the office would be sending me the new invoice, I said OK. Not OK to the amount. When Melanie called me to go over the invoice she did the same and I specifically told her I did not agree with the revised invoice, but to send it anyway so I can forward it to my legal advocate at the Veterans Administration. SECOND, At NO TIME did the tech explain the estimate was a flat rate whether he performed the work or not. The estimate was to do Option A and then only move on to Option B if Option A did not work. He never said I will be invoiced for both options even if he didn't have to do them both. Who in their right mind would even agree to something like that? I believe I was purposely misled in the whole process. Maybe because I was a woman alone or because I spoke Spanish or just because it's your regular practice to do so. Either way, it's shady and clearly unethical. Thank you.

Emilie W.

Needed a needed a new toilet installed for my home and relied upon """"2021 Pinellas County Florida Five Star Rated"""" by Home Services Review for a vetted plumber. ABC was among the list of recommended plumbers in the area. I'm not sure who vetted them, but they are unethical. Plumber came to my house and offered me multiple options, all of which were very expensive. We agreed upon ABC installing a specific toilet that it would provide for $1,035. (This was the discounted price!) The installation was to take place the next day. The plumber didn't arrive, nor did he call, the next day. I called ABC and they did nothing. The plumber didn't arrive the next day, or the day after. It took FIVE DAYS for the plumber to arrive with NO TOILET. At this point, my family and I were desperate to solve this issue. ABC and I verbally agreed that I would purchase a toilet for the plumber to install. Plumber finally arrived, installed the toilet and told me after the installation that the adjusted price would be $677. This was not an agreed upon price; it was adjusted based on what ABC thought was appropriate. This was not on the contract. And what ABC charges is not in line with what multiple other plumbers (including Lowe's toilet installation) have quoted me. ABC is predatory. They prey on seniors who rely on vetted services from Home Services Review. If Home Services Review had actually """"done the research,"""" they would see that dozens of Florida residents have been scammed by ABC. DO NOT USE ABC. They rely on customers not understanding what their rights are and use unethical tactics and intimidation to get more than what is fair market value for the services they provide.

Rob C.

I bought a 2 ton unit Air Conditioner last year and since that toime have had 9 techs to my house for this POS Unit they sold me but took my money.

Joanne G.

Great company who stands behind there service and products they provide, plumbing is one of those trades that you really should be more concerned with the warranty of the services provided then the price,If you think it's expensive to hire a good plumber try hiring a cheep one. You get what you pay for with ABC.

Ian W.

The first time I had service the guy had to leave to get a screw from the warehouse. He was gone for about half an hour. When I complained they sent me a $50 gift card. I had an emergency and call them out again. I explained that my dishwasher was not draining. The woman took half an hour to put together a request because she didn't know how to use the software. And she finally got my reservation I waited for the plumber. When he got here he told me that they don't work on dishwashers. At least he was able to drain the dishwasher of the built-up water. I just happen to speak to another company for a refrigerator repair I mentioned would they also look into the dishwasher issue. The woman for that company told me that if I had a disposer install it could be blocking because the installer forgot to remove something. I immediately called ABC to come back and check out the configuration of the disposer. I waited for hours for what could've been a 10 minute visit. They never came. I made an appointment for the next day for the same time after 3 PM and again they never came. I will never use this service again

Holly H.

Didn't look at yelp before i called them. I made the mistake. They dispatched a tech out of bradenton to cone out and service my airconditioning unit. He did do some investigative work, and fixed the electrical issues, and replaced the fan under warrantee. However the 650.00 charge to do the work was way overpriced for the work performed. I felt guilty in that i asked for an experienced tech to come out to fix my unit. Didnt know that they had to pull someone from bradenton to find them. I felt that i then should have paid for the guys time coming from and back. In the end, it was just a bad deal on my end. Would not do it again.

Kyle N.

The worst experience. I ever had with a plumbing To be honest he really did not know what to do to fix my leak except I needed a $5000 new water system. Then I find out their was a cash and debt service call I never had any cash exchanged I will never Ever use this company

Joi M.

Matt was stellar. Helped out with my problem and was a gentleman. So grateful he was there when I was without water!

Jessica W.

Do not use ABC plumbing. They cheated me out of a lot of money, and I have the receipts to prove it. They gave me an estimate on replacing several water pipes. When they came and did the job, which was 2 weeks later, they only replaced one small piece of pipe and charged me the full amount of all the pipes they were supposed to replace. That came to $2687. Don't let them cheat you.