ABC Plumbing, Air & Heat

Larry W.

The first time I called them, they lost my appointment. They rescheduled for the next day. Replaced capacitor in outside HVAC unit. I paid them $47 to become a """"member"""". With some perks. The next time I called them was to swap out a kitchen faucet. The plumber was inexperienced. For some odd reason, he disconnected the hot water connection to the dishwasher. Cold water ran out. He asked if I used cold water to do my dishes!! To swap out the faucets, it took two hours (!), and with the discount I was charged $500!!!! Their prices are outrageous even for those of us who paid the $47 to be a """"member"""". Today (June 23, 2022) I called because I needed two outside faucets replaced. The representative sounded like she was calling from Mars. The connection kept breaking up. After more than eight minutes of giving my information so she could verify my account, I asked to talk to her supervisor. There was no supervisor on duty!! C'mon. Any time a business is open there has to be a supervisor. This is NOT a local business. When you call their toll free number, you get some kind of national answering service. IN SHORT, DO *NOT* DO BUSINESS WITH THIS COMPANY!!! CHOOSE A COMPANY THAT'S LOCAL. i wish I could give them a ZERO.

Marie D.

The advertisement of their Club is such false advertisement. It is to give the customer priority scheduling so time and time again I'm the 1st or 2nd order of the day and today is another false guarantee: I've waited for service since 8:00 this morning and it is 6:30 p.m. and I'm still waiting. Christmas is coming too. This is the worst company I have ever dealt with. I missed two appointments because it's not a company with integritty. I believe in """"one's word is their word. This has not been my experience. I'm only told what I want to hear. So disappointed.

Lisa S.

After a very short power outage my a/c would not come back on. Called them and they scheduled me immediately. They send you a profile with pictures on your technician ahead of time so you can feel confident letting them in. He was very cordial professional and quick, checking everything And diagnosing the problem. He arrived within 2 hours of my call. Highly recommend them!!

M L.

I called them for an air conditioning tune up for 59.00 and all I got was taken.All that happened was they opened my air handler showed me that the coils were rusted. They closed it up and went to the air conditioner and took pictures and basically told me it was in need of replacement. When I called to complain that I did not see any work done they said well it should be wet all around where they said they flushed it out, not a drop of water was present. I was told that a supervisor would call me back but all I got was another rep. So much for their 100% customer satisfaction. DO NOT USE THESE PEOPLE!!!!!!!

Diane B.

We called them only because we had a new countertop installed on a Friday (4/1) and needed the sink hooked up on a Saturday (4/2). What a mistake! They didn't have the part they needed for the job, so they came back on Monday (4/4). I called and asked if I could order the part on Amazon, receiving it on Saturday, but no one called me back. Anyway, they came back on Monday and """"finished"""" the job. Tonight (4/7) I turned on the garbage disposal for the first time and it did not drain and there is a leak from one of the pipes in the cabinet under the sink. We found a spare part from the Grohe faucet that they left off and the retractable hose doesn't retract unless it's forced back in. ABC gave me $100 off the $600!!!!! charge because we didn't have any kitchen water for the entire weekend. If we had a do over, we would have waited until Monday to have our local dependable plumber that we always have used to do the job.

John C.

Get second opinion.. we were told we needed a new ac unit. Second opinion and all we needed was a capacitor...scam!

Tony H.

If you are prepared to pay anywhere from two times to five times what everyone else charges then you will love this company. No matter what work they do it's anywhere from $300-$500 an hour. Maybe they're plumbers double as lawyers or doctors. I have only used them in emergencies because they can come out same day. Every other company I call is a week to two weeks out. This also says something about their business. If everyone else is booked up and they are available on a daily basis they must not have enough customers. Be prepared to go broke after using them. First time I used them, 20 minutes $350. Second time I used them, 1 hour and 10 minutes over $1000. Third time I used them, less than one hour $1000. Insanity! I've got to find someone else to use in emergencies.

David D.

Needed a needed a new toilet installed for my home and relied upon """"2021 Pinellas County Florida Five Star Rated"""" by Home Services Review for a vetted plumber. ABC was among the list of recommended plumbers in the area. I'm not sure who vetted them, but they are unethical. Plumber came to my house and offered me multiple options, all of which were very expensive. We agreed upon ABC installing a specific toilet that it would provide for $1,035. (This was the discounted price!) The installation was to take place the next day. The plumber didn't arrive, nor did he call, the next day. I called ABC and they did nothing. The plumber didn't arrive the next day, or the day after. It took FIVE DAYS for the plumber to arrive with NO TOILET. At this point, my family and I were desperate to solve this issue. ABC and I verbally agreed that I would purchase a toilet for the plumber to install. Plumber finally arrived, installed the toilet and told me after the installation that the adjusted price would be $677. This was not an agreed upon price; it was adjusted based on what ABC thought was appropriate. This was not on the contract. And what ABC charges is not in line with what multiple other plumbers (including Lowe's toilet installation) have quoted me. ABC is predatory. They prey on seniors who rely on vetted services from Home Services Review. If Home Services Review had actually """"done the research,"""" they would see that dozens of Florida residents have been scammed by ABC. DO NOT USE ABC. They rely on customers not understanding what their rights are and use unethical tactics and intimidation to get more than what is fair market value for the services they provide.

Rollie- O.

ABC... A Bunch of Crap! It started in July 2021, the compressor on our AC unit died. As a result, we called around for estimates and ABC seemed to be the best deal with 0% interest for financing and one day service*. This was extremely important because again it was July, and we live in Florida! Pay attention to the asterisk. I repeat the asterisk is important... we have and continue to go through the motions with this company. July 2021: took a week to install *Friday, 07/09/2021: the pitch...we selected a unit and install was set for the next day. We thought the salesman was being nice when he offered us a portable a/c unit to get through the night, but of course it was broken/ missing pertinent pieces to function properly. *Saturday, 07/10/2021: per install crew incorrect air handler was selected (single unit.) which would not fit in our attic, so a two-piece handler was needed. Being it was Saturday; we were told supply/ distribution center was closed. *Monday, 07/12/2021: install begins, one of the installers was electrocuted by a wire in attic...operation ceased. Call their supervisor and was instructed to wait for an electrician within their company to come out to see what was going on. He was fine by the way just shocked. *Tuesday, 07/13/2021: electrician came out cleared for the guys to start again. Missing heat kit for the unit, backordered. Refrigerant low and did not have any in truck. *Thursday, 07/15/2021: Installed heat kit and refilled refrigerant. They left their portable unit, ugh! Finished? Not quite...More asterisks November 2021: Warranty calls *Now it's Fall, and we began to experience issues with or unit. We have had to place several calls out the ABC for the same issue. After using the heater, the compressor will not come on once you try to switch the unit to cool. Calls made on: 11/11/2021, 11/20/2021, 1/7/2022 all outcomes provided different answers to problem. Labeled warranty calls. Mind you the warranty on their work is only good for the first year. December 2021: Inspection *The salesman in July stated to us that their work would need to be inspected and had us fill out a permit permission form to do so. He informed us that ABC would get in contact with us to schedule an appointment for this to be completed. On December 15, 2021, we received an email stating, """"Please be advise that the permit...Air conditioning is set to expire. Expired permits can incur fines."""" WHAT?! No one from ABC had every reached out prior to the December 15. *12/20/2021: Inspection FAILED!!! Unit too low in pan, Copper wiring needing caps/plugs, a wire being smaller than what is required. January 2022: Inspection issues *1/7/2022: While calling in yet again for the Warranty issue previously mentioned In November. I also, inquired about the inspection results... made an appointment to fix these issues. *1/11/2022: appointment was set for morning. Now I will say they did call stating they were behind, but someone would get out to fix the inspection failures. The service technician arrived at 6:49pm and was still unable to complete all the inspection issues. On top of that, more issues were noticed. *24/7 Service is a joke. If you are not willing to pay for the service call (which they all noted once they did come, fell under our warranty) they will not come out right away. They pass your information over to the morning crew who then calls over each other to schedule a technician to come out. To be continued...

Charles S.

Stay away from this company, it's a scam. They wanna show up for $79 just to tell you that your unit is broken (duh). Then the first option for them to even begin to do work started at $1500. I have never met a more crooked unethical company. They want you to read their literature and try to add value by showing you all the pretty pictures of how they fix peoples equipment and want you to Buy in way beyond a reasonable solution. They are crooks. Over valued work for more than top shelf pricing. Caveat emptor. Call anyone except these people. I threw 79 bucks out the window for absolutely nothing. I would rate them a zero if I could but that was not an option!!