AAB Drain Cleaning

Mike D.

I hired Allen to come by and replace an electric water heater and expansion tank at my house in Federal Hill. He arrived at the time he said he would and was excited to get to work. when we opened my basement hatch, my old water heater had been leaking for a few days and my basement was flooded about 3 feet high of water. He quickly jumped into the water with no hesitation and shut off everything. we quickly drove to home depot and we bought some pumps and PVC pipe to remove the water. He stayed positive the whole time and was reassuring that it would be okay. he helped me rig up pumps and we emptied the basement pretty swiftly. He came back later in the day to replace the water heater after it had all the water pumped out and he finished quickly and effectively. He is a real go-getter, get it done kinda guy! would recommend him. He also didnt take advantage of the situation financially .

Michael L.

I hired AAB Drain Cleaning / Allen to unclog a bathtub drain after Drano failed and one of those plastic drain cleaners broke in two.

Short version: If you live near the business and are able to schedule in the morning, or you need to go with the least expensive option, go with AAB. Otherwise, you might want to stay away.

Long version:
The good:
- The price was great. Another company I talked to wanted more than TWICE what I ended up paying Allen after his discount.
- Allen was very clean. He took his shoes off before coming in (without my asking to) and did a fantastic job cleaning the tub afterwards, which is impressive considering all the filth he got out.
- He did a great job unclogging it. It's been about a week since he came and the drain is still completely unclogged. It's even better than when I moved in.

So why did I deduct two stars?
- Scheduling was a nightmare! This is the main reason. He didn't even actually come until the third time I made an appointment with him (and he was still really late).
- The first time he was supposed to come at 4:00 PM on a Thursday. I confirmed the time with a couple times. He said it might actually be within a 4:00 - 7:00 time window. At ~4:40 he lets me know he's running a little late, which is ok. Ultimately I call him at 7:20 and he asks if I can reschedule for the next day. We reschedule for 6:30.
- At ~6:35 the next day I message him just to confirm that we're still on. He responds at ~8:05 saying he'll take off $50 if he can come between 8:00 and 9:00 AM the next morning. I honestly wanted to cancel since that was the second time he'd blown me off, but $50 off is a lot and it was already a great price.
- At ~7:50 AM the next day (I figure since he's coming at 8:00 it's not too early to contact him) I send him a message to confirm again and he says he's on his way. I ask for an ETA and he says ""about lunch time"". So much for 8:00 - 9:00 AM. At about 10:45 he says he's on 495. Coming from Maryland it shouldn't take more than 45 minutes to get to my place once you're on 495 (I live in Tyson's Corner). An hour and 15 minutes later I message him and says he's finishing a job at an address that I *think* was in DC. So he decided to serve someone else first instead of sticking to the agreed upon time, which he himself proposed.
- He finally arrived at my place at ~12:50 and once he actually got here did a great job.
- His machine broke twice while he was doing the job and fixing it probably doubled the length of the visit. Not a biggie, though, since it was still probably done in less than an hour.
- He offered me $50 off when he canceled the second time, but only did $25 off when I reminded him of the original price. It was still cheap, but he really should've just told me $25 in the first place.

In all fairness I do live kind of far from him (about an hour drive) and the appointment times were a little late in the day. But if he had just said ""Hey, you live kind of far away, can we do it earlier in the day?"" it could've saved me the frustration of missing some work time and friday evening plans with friends for nothing.

Mariangela J.

Allen was a breath of fresh air. He came and was honest and knowledgeable. He did not try to charge us for things we did not need. He did not try to overcharge us for the work that he did. He was thorough and let us know what to look out for in the future if it begins to happen again. He also let us know ways to avoid the problem happening again. I highly recommend his services and we will be contacting him to complete next steps.

David K.

I had a badly clogged drain after my teenage daughter poured grease down it. Great price, very fast service (was there within 45 mins of calling in the evening) and a quality, professional job complete with warranty. I couldn't be more pleased.

Michael W.

If you care about quality, price, and overall excellent service, Allen is the guy to call. The only question you have to ask yourself is this... Are you allergic to good service? If you are, I would recommend calling any other plumber in Maryland...

Donald J.

So I don't usually leave reviews but I need to put this out there, first I was told it would be $39 if he had to pull any tools of the truck which he didn't but charged me anyway. Second I felt rushed when I was told what the problem was because he was trying to go skydiving. If you had plans you didn't have to come especially after giving me a window for 11-1pm so I had to stay in the house all morning waiting not cool.

Peter C.

I had a plumbing company come out to investigate a leak coming through a light in my kitchen. We determined it was linked to a shower on the floor above. The company quoted me to cut a hole in the kitchen ceiling to diagnose the issue. I checked pricing with a few company including AAB, who came in more competitive. Allen from AAB came out to cut the hole, but before doing so figured out the leak was due to a small crack in the shower tile grout. I was able to patch up the crack myself saving me money and a huge mess. Definitely would recommend AAB!

Joe H.

ALLEN was great, he fixed our toilets and water heater quickly and nicely. His charge was reasonable and got the job done right, I would recommend him to anyone who needs a plumber in the area.

Kristen Y.

Working with AAB was such a good experience. Allen was professional, knowledgeable, and most importantly full of integrity and went above and beyond to make sure he fixed the problem completely and quickly. I have worked with a number of plumbing and HVAC technicians in Baltimore and I am always nervous about the quality of work I am going to get and the level of knowledge the person will have. Allen exceeded all expectations. If you are looking for a plumber stop here. You have found the best in the area.

Tyler F.

Requested a plumber at 9 at night, and Allen called within 2 minutes to set an appointment time - even offering that same night. Allen was polite, responsive to all my questions, and most importantly, saw results.

A broken pipe was discovered and he immediately gave me a new free quote about what he would charge for the job, should I decide to hire him again. Overall a great experience and I would recommend him to anybody who values customer service and results.