AAA Service Plumbing, Heating & Electric

Aaron G.

I just had AAA out to give me an estimate to replace 12 feet of vent from my furnace. They gave me an estimate of 1500 dollars to replace 12 feet of vent. They told me the parts would be around 100 and it would take about 2 hours. That's 700 an hour for labor folks. Do not use these people. They are stealing money from people that might not know any better.

Brian O.

The technician that came out, Bryce, was very friendly and professional, but the estimates he provided - to replace a 10 foot section of my main sewer line and install 2 clean-outs - were EXTREMELY high @ approx. $6,950 and $6,750. He said that the owner has 3 different friends who do all of this work for AAA, and that is who provide the estimates. I decided to wait and then I received bids from two other companies ... I ended up saving myself $4,500!!!. Yikes! The company that did the work completed it in 4 1/4 hrs. and did a great job. I consider AAA's bid's for this type of work to be plain old gouging and would not recommend anyone use them for it - unless you have thousands of dollars to burn.

Justin T.

I want to start by saying that the technician that helped me was fantastic, very friendly, and professional. However, the company itself quoted me almost $4000 to replace a water heater. I blindly moved forward and had them start work. After talking with my father who suggested making sure that price wasn't too high, I called three other businesses and found that the most expensive quote I got was $1800. When I brought this to the technicians attention, he called a manager and I was offered a price of almost $2400. In no way was I going to use a company that was trying to gauge me. I asked them to stop work and charge me for any labor up to this point; they had been here for an hour and replaced three valves (which they charged me $1100 for). So for about an hour and a half of work, which only included draining the water heater and working on the three valves, I was charged $1100. This is more than some of the quotes I was given for a complete replacement. I had planned to use this company for my sewer line replacement and air conditioning installation. Now, I will never call them again. I highly suggest you look elsewhere for services, and if you do chose to use them, be sure to shop around for reasonable prices. They will try to take advantage of the situation.

To add injury to insult, I asked for an itemized receipt for what I did pay for. Just hoping to see what labor and parts costs were and was informed that is not something their company does. Again, be very hesitant when using their services.

Cody S.

I hired this company based on a neighbor's recommendation. I found them to be a complete rip off. They replaced a garbage disposal. I had never had to replace one before so I was unfamiliar with the costs. They charged me $1,000. It didn't sit right so I later looked up the part that I bought. It retails for $150 and the installation (the entire trip) took less than 30 minutes. I called to ask an itemized invoice and some answer. The receptionist said the owner would call me back. It has been three weeks and I haven't heard a thing. Do not use this company.

Jason H.

Tried everything possible to remove a kitchen clog in a new home. I snaked it myself seven times and pulled up elastic, paper towel and fabric. I tried drain cleaner and then lye and still had a fully clogged sink. I saw AAA 79$ special and compared it with competitor pricing and reviews and they seemed to be the best fit. I put in an on-line request at night and they called me first thing and scheduled a same day. They were on time. They even called me a couple hours later to offer me an earlier time if I wanted. I was impressed with the coordination. Jason and John were clean and professional. They power snaked twice and couldn't get through and I was feeling nervous. They added another tool and finally broke through. When I was messing with the sink I threaded it wrong and broke a seal causing a leak under my sink. They had extra parts and fixed it with no additional cost to me. They also cleaned up the mess. I paid $79 as promised. No additional taxes or fees. I couldn't be more impressed.

Tayler G.

This company completely took advantage of my 82 year old grandmother today when replacing her garbage disposal!

This company would not provide us with a quote or even an estimate over the phone when inquiring about getting the disposal fixed. They show up, my grandmother authorizes them to LOOK at the disposal (they got her signature here), she's NEVER given a quote, price or anything, the work is preformed and NOW we're informed it will be $450 (when all competitors are in the $200-$350 range).

This company does not have morals. I will say that I'd like to leave the technicians out of this because they did do their job. Technicians are highly skilled it is the COMPANY and their ETHICS that I question.

Karen H.

Several months ago I called AAA for a sump pump issue. The technician, John K., came out on time and tried for an hour to recreate the problem. Since he couldn't get it to malfunction again, there was no charge. Today I needed their help to unclog my kitchen sink drain and specifically asked for John K. Again he came on time, spread drop cloths on the floor, and carefully fed his cable in the full 50 ft., rotating it to clean out the line (plus poking through the clog). I turned down the expensive container of BioClean, so the total fee today was their advertised $79. What a deal! Oh, and instead of replacing the same old plastic pipes under the kitchen sink (that had to be removed to access the drain), he installed new ones at no extra charge. John K. left my kitchen floor cleaner than he found it as his drop cloths picked up the dirt that was on the floor when he arrived. I plan to use AAA Services in the future and will always ask for John K.

Melanie V.

Called to schedule an appointment last week. They said a tech would be here on Thursday from 2-4. Called me at 3:00 and said they could not come because their tech was snaking a drain and was caught on another line. Ok, I had stayed home to wait for them, but understood that things happen. I rescheduled for Sat. between 12-2. This time they called earlier and again the tech was caught on another sewer line. I say they are full of it! Either they are very incompetent at cleaning drains or just making up excuses. I am very happy they did not do any work for us!!

Mike P.

My lawyer is less expensive per hour. I had them come in and install a few light fixtures and replace a few switches. The work took about 6 hours and was done mostly correct. (I need to get them back to have a look at one of the fixtures).

The initial quote was $2200. After much back and forth I was able to get a 10% discount. This works out to over $300 per hour. I really wanted the work done so I just went ahead.

I wish I had known in advance. I have since been warned by others in my building.

If price is of no concern then go ahead.

Liz S.

Rip off. Very disappointed in the office. When I made the reservice appt, I talked to a gentleman. He was friendly and helpful. This was a re-service for a drain they had come out to clean out. The first guy didn't clear the clog 100%. The first tech sold me some drain cleaner to help with the drain. I have been using it, but it wasn't working. When I called to make another appointment, I let the gentleman know about the first time and he said it wouldn't be any charge. When the techs show up and finally clear the drain, they charge me another 79.00. I talk to Pam in the office and she basically tells me too bad, I didn't call in enough time and she did not honor what the gentleman told me about no charge.