AAA Service Plumbing, Heating & Electric

Tim M.

Extortion. Completely inflated prices. If a job can be done by the homeowner, at a small cost, they wont tell you that, as good customer service would dictate. They will just do the job, and price it out 35X more that it would cost for you to do it yourself. No kidding....35X more than it cost for me to fix. They were conna charge me $270 plus $200 in labor for a part, that I could pick up at Home Depot for $9.98. Long story short, this company is more expensive than several others out there. Stay away from these guys. Good Business Ethics would be to tell the homeowner, to try to fix a minor problem themselves, instead of charging $500 for it. If the homeowner couldnt do it, give them a call and they will come out and do it. Nice try guys. You guys will never be called by me again, and we will deter ALL friends, co-workers and family from your services.

Julie R.

After being told by AAA that they would need to replace the entire main line and that it would cost $18,000 - $20,000 I decided to get a second opinion. It turns out that the line is FINE - they just didn't do a good job of clearing it, which is why it kept backing up. Note that AAA never sent me the video they took of the line, despite several phone calls asking them for it - now I know why. They thought I'd be dumb enough to just hand over big money for them to replace it, even though it doesn't need it. $200 later and I have the line cleared AND video showing that it's clear. What a scam.

Dustin P.

The worst!!! Save yourself a whole lot of headache. They charge by the job not the actual hours or materials used. They use some sort of flat rate policy regardless if it takes them 1/2 hour or more.....FN stupid...Never again!!!

Laura C.

We had this company out for an estimate on a difficult install. Let me give them credit for coming out quickly, giving an estimate, and talking on the phone about the issues.
We needed a detailed bill for two reasons: the adjuster was requiring it for our insurance claim, and as customers being presented with $15,000 estimate, we need to know what we are paying for. I was told this was difficult and they only do one total bill. Finally, we got somewhat of a breakdown. In an email Andrea said ""we do flat rate pricing generally, and just to break this pricing out was a project all on its own.""
This made us as customers feel like we were inconveniencing them asking for details on a $15,000 bill! Our hot water heater had been leaked on and corroded, but for some reason AAA also wanted to replace the heater for an additional $7,600! With the four other estimates we got, not one other company saw a reason to replace the heater, and that would not have been covered under insurance because it did not get water damage. We finally got somewhat of a bill break down. The expansion tank was $650. Anyone doing research can find out this is about $150-200 installed, not even close to $650. I understand a business has to make money, but I'd rather see fair charges under labor than a ridiculous price for something like this. Out of the blue I got a call and then email from Judy asking about the estimate and wanting a copy; seems odd she couldn't get a copy from her own company and the customer had to send it? Then never heard more from her. We were about to move forward with the project when I wanted to have a final conversation with Mike, the owner. When I asked about $650 charge for a $200 expansion tank, and I said I wouldn't buy a used car for $7000-15,000 without asking a lot o questions, he said, ""would you ask for the price of the parts in the engine?"" Rude! And I was done. We didn't like the way this company made us feel as though we were a burden. Obviously they did not want our business. And the $7600 new heater was BS and wasn't necessary. Within a few days, we got the detailed estimate we needed, we had polite conversations with the new company, we paid $200 for an expansion tank, and we were not told to replace the heater. Problem solved, do your research.

Samantha G.

Had the company come out to give an estimate (couldn't do that over the phone) to install a toilet. We had everything in place in the upstairs bathroom, including the newly purchased toilet. They wanted to charge $749 to install. That is outrageous. And tried to sell the monthly service plan. This place is a rip-off for plumbing services.

James D.

I used this company several times with no problems. Spent thousands. One day they came out after a year on a repair they had done previously. I had a receipt showing a 7 year warranty. Gordon tried to tell me my problem was not covered. I argued with him until he relented but I had to complain to BBB to get it fixed. The owner accused my of ""using the f word with his tech, many many times"" Right, I am at work in a call center on a recorded line using the f word. Cannot recommend this company.

Jon P.

Simple, fast and affordable. Our technician Jim was very friendly and very efficient in cleaning our sewer line. When I called to set an appointment, they had an opening that day within a couple of hours. I would highly recommend AAA Service Plumbing to any one.

Judy N.

Do not use this company. Complete rip off!!! They wanted to charge my 89 year old parents $2700.00 for a new water heater and refused to give a breakdown of the cost!!!! Shocked, I showed up to intervene and they reduced the bill to 2,000.00 still with no explanation of the bill........

Bobbi K.

AAA just finished a complete electrical rewire of my 1950s house. I am absolutely satisfied with the expert installation, the informative manner of the crew, the expert advice and consultation with the chief electrician, and their work ethic. They showed up every day, on time, navigated the difficult spaces of my home, and have left me not only a satisfied customer, but feeling so much safer with a completely upgraded and up-to-date new electrical system. I did no comparative bids, but I consider their costs fair for the expert work done on my home.

Craig E.

Had bad experiences with plumbers before so to say I was skeptical at first, understatement. Got a call to say they were on their way, shortly after Roque showed, evaluated and repaired! Appreciate Roque explaining everything as it was done and can tell not only does he like his work but good at it too!