AAA AUGER Plumbing Services

Mike C.

Excellent customer service.

We initially had a bad experience with the first plumber that was sent out. I called Nick Gonzalez (the business manager) and let him know the situation. He performed a thorough investigation of the events and sent out another plumber a couple of days later at no charge to us. I spoke with Nick and David Cross, the CEO of AAA Auger, on a conference call and they completely rectified the situation. AAA Auger went above and beyond to ensure that my needs were met and made sure I was completely satisfied with the outcome. Excellent customer service.

Carson F.

I would leave no stars if I could.

Their plumbers and service managers are lazy. They tried to quote me for a job without coming to see what the issue was, because the plumber couldn't be bothered to come look. When the quote was $2000 higher than a company from San Antonio quoted me (I live in Austin), I questioned it. They then sent the service manager out to my house, I suppose in an effort to salvage their image and smooth the waters. The service manager also couldn't be bothered to actually look into the issue, said he would send me a more appropriate quote, and never did.

I guess they didn't want to take the job, which is fine. But they wasted my time, which is not fine. I can't recommend AAA Auger at all. Don't call them, don't let then waste your time. Don't waste your money on them.

Michael O.

I had a main water line break, outside the house, and it was flowing like crazy. They not only came out on a Sunday but when they realized had to come back with specialized equipment to detect and repair it, they did so with professionalism and gave me a very fair price for the work. I highly recommend them based on my experience.

Meredith T.

Jaime and Don did an amazing job! My mother was in a difficult situation and Jaime took the time to go over all of her options to get the repair completed professionally at the best price. My mother is an older lady so he needed to repeat her options frequently, showed great patience and was always so friendly. The job ended up taking longer than expected but they followed through with their original quote and stayed into the evening until the job was completed and everything was back in place. The office staff was professional when I called and I believe my mom even called them a few times confused. They were ALWAYS courteous and communication between office and Jaime seemed to be very efficient. I am so thankful for AAA AUGER and happy to know we have a plumber we can trust.

matt h.

Good ole Harrold came over to unclog our sink. He managed to do so, but in the process his 20yr old auger scratched the hell out of our white oak floors. When I asked him about it, his response "yea, I've got a mat I'm supposed to use, but I never do".
I couldn't make this up, that is really what he said....call someone else, don't call them.

Andrew F.

Terrible , horrible customer service or total lack of the same. I have used these folks before and always found them expensive but this time around all I was looking for was a quote for services required.
First available Quote service was 3 days after my call. On the day of the service , I was called and told at 11 am that no plumber was available immediately and I would be posted. Same story line at 3 pm - having my whole day wasted - I rescheduled that service call for today Sunday and was told it would be around 1 pm. Its 3.38 pm and not a word, not a call !!
My sincere advise - for all those looking to get service - avoid these folks with a 10 foot barge pole and run !!

Tiffani A.

The only person that I dealt with in this company, with customer service experience, was Cassandra. Anytime something went wrong, she apologized for the plumbers mistake and the other reps mistake. The plumber was never on time with the scheduled appointments that were set. There was always an excuse. It's like, do you guys not want to make money?! Not to mention the quote I was given the first time for my PRV replacement was "a couple hundred." The second time around it was $900-$1150!!! I know it doesn't cost $1000 to replace a PRV. I decided to go with another company Cold is on the right plumbing. They will be replacing it for half the price and have better customer service and time management than this company.

Tommy H.

Worse service ever. We called them out because our water heater was leaking. $249.00 later they said my water heater was leaking. They gave me two options replace the part leaking which may or may not fix the problem or replace the water heater. We choose replacing the heater. We waited a week for this service call and when the guy showed up his first comment was "So what are we doing today? I need to look at the Heater to see what parts I need to go pick up?" Unbelievable, we paid $249.00 for them to figure this out, waited a week for them to return and then we were expected to wait for them to get parts. We sent the service guy away. We won't use this service ever be aware!

Elaine L.

I had AAA Auger replace a water valve 2 years ago and their price was about the same as other plumbing service companies. Unfortunately, the valve failed and it was out of warranty when it happened again a few days ago. Jose came out within a couple of hours on a Saturday but it couldn't be fixed until Monday because of the specialty of the part. Two days without water! They had someone actually drive to San Antonio to pick up the part I needed and fixed the problem on Monday as scheduled. The amazing thing is that they did not charge me for fixing the problem even though it was out of warranty. It may have been that a different valve would have been better in my situation the first time around BUT they didn't have to honor it. Not only am I pleased with their service but Jose and the management truly care about their customers. It's always risky to trust plumbers and their suggestions because most just want to charge "as much as the market will bear" without considering the customer. I am extremely satisfied and grateful that this company stood behind their work and went above and beyond to keep a customer happy. I have put them on my phone with several stars so I never accidentally call another plumber should the need arise.

Deborah A.

Run far away! Most unprofessional company. After third day of being rescheduled, I finally cancelled!!!! I was very clear that I needed someone on the roof to unclog a gutter. Guy shows up late and without a ladder after being rescheduled to the next day. Then, because they show up to a job unprepared, they reschedule me for a third time to the next morning at 8:00 am. When no one shows, I call them. Receptionist told me she knew no one would show yet she didn't call. Really???? And...that the plumber wouldn't be able to get there until 11:00. So, don't believe their website with same day guarantee! Ha! farthest thing from the truth. Just an all around poor experience!