AAA AUGER Plumbing Services

tammi s.

I woke up on Wednesday to find my water "tepid" at best.
Thought it was because they were doing road work and water had been shut off x times.
Well. No.
Thursday...the water was cold as ice.
Hot water heater / no hot water.
Googled how to check things and thought the pilot light was out but did not want to mess with it.
Or it needed to be flushed and drained.
I was concerned, as how was I going to get this done with the holidays right upon us?
I called Auger and they were available to come out Sat.
They came out asap (they were very busy) Dave? on the phone was very helpful.
Isaiah arrived and sure enough reset my pilot light.
So glad my heater was not dead.
And he said, "we don't charge for lighting pilot lights."
Coolest ever. So fast. So professional. He wrote everything down for how to light the pilot light and showed me how.
Might seem easy to some but on a piece of equipment that could blow... well...
I cannot thank them enough. Tired of taking baths in heated water from pots on stove.
And on Christmas eve to boot.
Thank you Auger plumbing. Fast. Good people. and very professional.

Cyndee R.

I have used them for years. Needed them today and they were here in a couple of hours. Polite, clean, and knowledgeable. No matter the price, a good plumbing company is well worth having vs. the other options.

Logan C.

Absolute joke DO NOT USE THIS SERVICE. Entirely sexist and way unprofessional. All good reviews have been paid for and are fake. This is the worst company, there are other competitors that do better work for much cheaper.

Thursday morning - no hot water, so we call and get, "yes someone can be out later today" I work downtown and my girlfriend is a doctor so we make arrangements to be home at the appointed time. 1 hour AFTER the appointment was scheduled a complete moron that can't articulate a sentence calls us to say they will be really late. Well okay we need hot water, at 9:30pm rolls around and another call, "we can't make it out tonight, when can we tomorrow?" "No I can't take ANOTHER day off work so let's schedule for saturday."

Friday - no communication

Saturday - 30 minutes PAST appointment time, we get a call, "the guy that can fix it isn't working today so no one can help." Me- "unacceptable send someone out." "Okay but it will be a couple hours"....4 hours later WE call and he explains it will be 3 more hours. "No we need hot water"

He then rants about how he explained this to the "dumb little girl already on the phone about how they don't have anyone working that can fix the problem"

Excuse me, dumb little girl? What a total an blatant lack of respect for a job you fell entirely short of. This place should be shut down!

Ashley S.

I would give this company zero stars if it was possible. I spoke with AAA Auger 3 times prior to scheduling an apt to ask questions and make sure I was fully informed. I called AAA Auger to install a propane conversion kit on our new dryer (which has to be done by a licensed propane plumber). Also, be aware AAA Auger will not give you a quote over the phone. The first apt was scheduled for friday at 3pm. They called at 3:40 to tell me that a plumber was not going to make it. I came home from work to wait for them. A necessary inconvenience. They rescheduled for saturday between 12:00-3:00. Plumber shows up at 1pm and tells us that his is not licensed to work with propane. He calls the "shop" and they tell me, "sorry, we don't have anyone who works with propane on saturdays, and we don't see anything in the notes about propane". That is absolutely not acceptable, we discussed that I needed a License propane plumber every interaction that I had with this company.
DO NOT use this company, they are disorganized, and not concerned with waisting their customers or technicians time. Time is money- and they wasted a lot of my time. I won't be able to use the washer or dryer until I can find a NEW competent company, which will cost me more time! So frustrating!

Richard B.

This is my go to plumbing company. They come out right away. Used then to replace 30 year old kitchen sink faucet and sprayer, one tub fixture, water heater. Free estimates.

Robert L.

I had a drain clean-out that roots hd grown through and cracked. I had it Roro-rooterd twice before and decided to have it fixed. The tech showed up, left and came back with twi laborers who dug up the old cleanout. The tech(master plumber) went to get parts, returned with them, and left the two guys to finish the job, Total time was around 2.5 hours. The bill for their time and $20 worth of parts from Home Depot was almost $900. I won't be using them again.

Lauren D.

I called AAA Auger after finding them on Google for help connecting a kitchen sink drain after my granite was installed. This was the 3rd plumber I called as I had already had 2 that couldn't come as scheduled or were downright unprofessional. I liked that this company didn't pull the price out of their a** and didn't charge for same day service...let me tell u, what u don't pay for in estimates and same day service fees they MORE than make up for in their prices.

I was told an astronomical price of $400 for the hookup. When I pushed back and inquired how it could possibly cost so much I was told the labor and time. I said I couldn't imagine it being more than an hours work to which the plumber responded it absolutely would take well over an hour. Needless to say I did NOT choose to have them complete the work, even after he said he MIGHT be able to do it for $300...still astronomical.

I called another plumber (Make it Drain) who had much better reviews...should've come to Yelp first. They did it for HALF what AAA quoted and guess how long it took? An hour and 15 minutes including a trip to Lowes. Guess I wasn't so far off on my expectation after all.

Skip this place... I should've used Yelp from the beginning

Charles H.

We recently had these guys out for a horrible odor coming from our sink and washer. Our technician was Nick. I just wanted to say how professional and knollageable he was! They did amazing work while keeping the cleanliness of our home in mind at all times.

We just had a new baby and they were willing to work around our insane schedule. As a business owner myself, I hope to have employees who represent my company in such a way. Very friendly, in uniform at all times and as professional as they come. Thanks you for the service y'all provided!

PS- I didn't get the names of his helpers, but they did a great job as well.

Haley G.

My kitchen sink would not drain on either side and was backing up in my dishwarsher. They sent a service man out on a rainy Sunday which I appreciate. However, he did not solve my issue but I still paid $88.50 for the call. They were supposed to come back this morning but when I called to confirm, I was not on their schedule. So I called another company that came out and had the problem fixed in less than an hour. They were very surprised that this company wasn't table to solve such a minor clog.

Ryan A.

Terrible service, the guys (Javier and Matt) tried to rip my mother-in-law off. They quoted her $627 for a small job (water leak on the front yard), after they dug up the hole (about 12 inches deep), they told her there is another leak and now the price is $1,200. I talked to Javier on the phone, he said they have to dig 4 or 5 feet more down, and also have to cut the root of the tree (4-5 inches in diameter), I told him that the line from the street to her house is about the same level to the street connector, not 4, 5 feet and I told him to just fix one leak, he said he has to call his manager and if they do it, they can't guaranty it.. When I showed up 30 minutes later, all the sudden, the other leak just disappeared, the hole is about 12 inches, and the root they chopped off is about 1 1/2 inch in diameter, he never called his manager. The work consist of putting three section together using all together about 10 inches of PVC pipe, two elbow joints and some glue. Both of them won't talk to me, refuse to answer questions and basically have real bad attitude, zero customer service and total unprofessional. They were angry because they got busted. DO NOT use AAA Auger Plumbing Services, call someone else. They charged about 6 times more than they should have and would be 12 more times if I didn't show up.
Making money is ok, but ripping people off, especially the elderly, the vulnerable is not ok, it's unethical and borderline criminal. Those two guys should have been fired.