AAA AUGER Plumbing Services

Robin F.

We had trouble with our tub fauct and needed someone to come out on a recent freezing cold Sunday. They sent out Miguel, who was really nice. Even though he had to return the next day to complete the work, he arrived that next morning and did the work with a good attitude. They did not charge us a fee to come to the house and the cost was quite low considering he worked at our house for at least 6 hours.

C.C. D.

We discovered at 8 a.m. Sunday we had a leak in a copper pipe and water was dripping from the attic through the ceiling in our utility room. I called AAA Auger. They came in 45 minutes as promised and Miguel fixed the leak within an hour. I was very pleased with the service and quality and the price was quite reasonable. They also were willing to come out and give us a quote at no charge. Very unusual.

Michael D.

Avoid these people.

We had a suspected leak and called our insurance company. They told us that we had to have it inspected before they would act. We called three plumbing companies and AAA Auger was the first to respond. We described the situation and was told that the service call and evaluation would be free. We made an appointment to which they were 3 hours late. When the "plumber" arrived, he informed us that he had no equipment with him and would have to reschedule. Two days later, another "plumber" from AAA Auger arrived (late again) and demanded $185 for the evaluation. They were shown the door.

Their "come on" is quick response and the offer of a free evaluation. As their ads state, there is no charge to come out. However, there is a serious charge if they actually get out of their truck and do the assessment of the problem.

Maybe they thought that by delaying the process we would become desperate. We didn't and neither did we become stupid.

Avoid these people.

Michelle J.

They never showed up! Called at 9 am and we were told we were "next" on the list. Kept getting told every hour or so that we were still "next" on the list. It's now nearly 7 pm and AAA Auger (after promising they'd be here no later than 4 pm) never showed up!

Stay Far, Far, FAR AWAY from these $hIts!

Stephanie H.

This company sucks!!! I didn't want to give them any stars. I called to get someone to come out and get an free estimate on a leaking kitchen faucet and was set up for the next day after 5 pm. After getting home and was told they were really busy any they were not sure if I could have someone come out. I was told I would be contacted later if they could come out. We'll I received the call at 8:30 pm saying they were to busy and would not becoming and was asked if I wanted to reschedule for the next day....NO THANKS. The plumber to told me to call someone else who could get the sooner. Well that's just what I will be doing. I guess since it was a free service call my problem didn't matter and they weren't making any money. Advice for this so called plumbing company don't advertise something that your not going to do.

Val V.

On a Sat morning we discovered a leak in our front yard. We shut off the main water supply so we wouldn't waste too much water.
After calling at least 10 plumbers we found one that was willing to come over on the weekend. Around noon he took a look at it and needed to go buy supplies. He came back around 4pm and at 6pm he told us he couldn't fix it and we would have to find somebody else on Mon. He had cut off half the pipe, so turning on the water was not an option anymore. Having a small child in the house and no water (or working toilets!) is not ideal, especially not for a couple days!
We called AAA Augers and this guy came out all the way from San Marcos (we live in Lakeway) on Sat eve at 9.30pm. He worked until 1.30 am and fixed our broken pipe! I would have given him 6 stars if I could!

Kyle G.

I would say these bozos are somewhere between unprofessional idiots and complete scam artists. I couldn't even recoup the cost of the damages I incurred because they are uninsured. Please, take your money and business elsewhere.

Jeff H.

I broke my water main while digging a trench for a french drain-on a weekend. I called one of their competitors, who gave me a price but then said I could repair myself with pvc parts. Sooo, I attempted the repair myself, but, the repair was not perfect. To just get on with my life, I called the competitor again who could not make it back out until Monday. Then called AAA. They sent a plumber out but charged $100 more than the competitor would have.
Yes, they got the job done, yes, on a weekend, but $300 to repair a pvc water main that I had already gotten ready for them?? All they had to do was take out my attempt and replace with good material. No digging, no analysing the problem, just repair. If you use them, bend over and get stuck. I learned my lesson.

Christie S.

Really great service, even after business hours. Very friendly fair and quick. ;)

Judy G.

Two stars for quick response. But they are very expensive. Quoted me almost $300 to fix two running toilets. When I questioned the price they dropped it to $250. As a repeat customer I called the office and the manager dropped the price further to $175. Still expensive but they were already at the house so I had them do the work.