AAA AUGER Plumbing Services

Kathleen W.

Three years ago we had a leaking gas pipe at Christmas. They over charged, used a trencher to replace the line and tore up every utility in the ground, without even owning up to doing it.

Three years ago, almost to the day, the risers near the house failed, which they put in.

Yes, dealing with the nightmare of gas/city inspector yet again.

Chris S.

We just moved in our house and within a couple days the drainage pipe to the sewer was backed up. We called late in the evening around 9:45pm and was told someone would be out first thing in the morning. When Carlos got there he addressed the problem and clearly explained the situation to me. He was very knowledgeable and helpful and the cost was great. Will definitely use them again if I need to.

Sylvia S.

We came home today at 6 p.m. this evening & heard a spraying sound coming from the backyard. My husband went & checked it out and found water spraying from a newly replaced faucet, like a geyser, that a another plumber had fixed 4 weeks prior. We called this plumbing company (has the word "free" in it) asked if he could come out but he said he was out of town & seemed unconcerned & said he would come out on Monday. He told my husband to get a wrench & try to tighten it which my husband tried but could not repair it. I looked at plumbers on Yelp & saw AAA Auger had a 5-star rating so we called them at 7:30 p.m. & Jon rang our door bell at 8:25p.m. He replaced the faucet (which he said was an old style & weren't used anymore!) which the previous plumber had installed, & stabilized it & was done at 8:45 p.m. He was friendly & professional. The price we paid was reasonable--plus we got a free estimate by mentioning we were Yelp customers. They were awesome! I'll definitely use them again & spread the word about AAA Auger!

Yong O.

I was impressed with the quick service appt and tge honest and professional service. I will be calling them for future plumbing needs. Few years ago I had a tree root that clogged my sewer line and had AAA Plumber come out to clear the pipe after a stoppage. Last couple of weeks I notice slow drainage from my guest bath toilet and got concerned with possible regrowth or new tree root issue. On Sunday night it was very slow so before any accident I called AAA Auger. They answered on a Sunday and scheduled someone to come out Monday by 3 (I requested Mon since it wasn't an emergency to work around my schedule). I received couple calls Monday letting me know their ETA. Around 3p, Juan arrived. Very professional and helpful. He went over everything with me, checked all my drains (not just guest toilet), visually checked both drains outside to see if I truly had a clog, tested flow of water from flush and by turning on all water, etc. After few checks and showing me results and explaining everything he informed me I didn't have a clog but that perhaps those few times were just slow flush/drain. He honestly explained everything and said he didn't need to run the snake and charge me bc that would be unnecessary expense. Rather he gave me some tips on what to do, estimate of work if it does clog and requires service, and left after 45min of checking everything out. He could've done the unnecessary work and charged me, but instead he was honest and provided true service and help(tips). Within an hour I received a call following up with the service and wondering why I decline service to see if it was due to any dissatisfaction. I explained and gave them praise for being honest and the great service by Juan.

Pamella D.

I waited two days for a plumber to come and do an inspection for water leaks. When the plumber arrived he wrote an invoice for repairs that needed to be done instead of verifying that there were no leaks in my condo. I continued to ask him if he could give me an inspection; that is what I request, however, it is not what I received. The plumber gave me an invoice. I asked him repeatedly for a inspection report but never got it. I will not use this company again and think that any plumbing company should be able to provide an inspection report.

Dwayne L.

I am not a happy camper. Earlier this Summer, I had AAA Auger come clean out my sewer line. While they were able to clean the roots out about 1/2 way, they informed me that my line was broken and that they could not penetrate (they marked the spot with paint on the grass and curb) and the sewer line was going to have to be replaced from the house to the street at a cost of $4,400. Another company was able to get it cleaned out all the way to the street. So, if I had just given AAA Auger the OK to fix it, I would have had my yard torn up, a tree would have had to be removed, my mailbox would have had to been relocated, and I would have been out $4,400. It appears to me they just wanted the $4,700 job!

James V.

I'm seeing six 5 star reviews and I'm writing a 7th! Here's how it went down: After coming home from a wedding reception, I noticed a strange noise where the water heater is. So I open that door, and guess what? Water gushing everywhere!! OMG what oh what?? So I turn off the "emergency shut off valve" - not working! So I go to shut the water off for the entire house. Now where did I put that special tool? Oh yeah, I don't have one. Crap! I had to call the fire department to shut the water off. It's midnight, on a Saturday, and the next day is Mother's Day. And I need a shower (read - I'm not smelling that great).

So Sunday morning I start calling to find someone to replace this water heater which apparently should have been replaced like 10 years ago. Five places (including Home Depot) no answer. Then I called this place. A very pleasant man answered the phone at 8:30 on a Sunday morning. I explained the problem. He's like "oh sure we can fix that. I'll have someone there in 30 minutes." I'm thinking I'm dreaming all this right? Because where are you going to find a plumber to come out at 9:00 on Sunday morning on Mother's Day?

Sure enough, 30 minutes later "Dave" showed up. Real nice. By 11:00 I had a new water heater. By 11:30 I was able to wash off the stank from the night before. Were they expensive? Yeah probably, but what's it worth to you to get the water back on in your house?

Use these guys for your next emergency - they were GREAT!!

Denise M.

Our water heater burst in the middle of the night flooding part of the house. We discovered it early in the morning. We called and they had someone arrive in less than two hours and he replaced entire unit in under 4 hours; and installed a drain system so that our house would not flood if it ever happened again. Price was very reasonable as well. This is third time to use plumber. Always pleased.

Mara H.

The pipe behind our toilet broke, and through a recommendation, I called AAA Auger. They arrived in less than 30 minutes. There was no cost for them to come out and assess the damage, and they gave me a quote on the spot. The plumber fixed the pipe very fast, and he was on his way.

Melissa F.

I can't say enough about this company.
We bought our 30 year old home about 6 months ago and within the last 2 months ALL of the plumbing went to hell. We had everything fixed quickly and professionally by AAA Augers best tech named Chris. This guy is such a professional, knowledgable, five star class act. Chris worked so hard repiping the whole house through the attic after the slab leak, he fearlessly crawled 30 feet under the house through a tiny tunnel to replace our main sewer line that was busted by tree roots, and he seriously injured his leg working in a deep pit they had dug in the front yard to get to the rest of the sewer line that needed to be replaced. He was so committed to getting things fixed up and done right he went to the hospital, they stitched up his leg and he came back to work that same day!!! I'm also so impressed that after realizing they'd accidently totally ruined our lawn they had a lawn care company put down sod!! They didn't have to, they even stipulate in their contract that they're not responsible for damage to landscaping.
Y'all, we even had to replace the gas line from the meter up to the house because of a leak. Chris and all the guys at AAA Auger really took care of us. By the end of it all, after so much that went wrong and all the time we spent dealing with this company the past few months I'm certain without a doubt there's no better plumber out there and we will always rely on them for our plumbing needs.