AAA AUGER Plumbing Services

Gautam D.

Well, all good things come to an end, sadly. I had been a satisfied AAA Auger customer for several years, and had appreciated their prompt services at very reasonable prices. All that changed since yesterday.

I called the Irving office yesterday afternoon requesting service to fix a couple of bathroom faucets. A plumber was dispatched immediately, and after unscrewing the two faucet handle covers, he explained that some parts are missing/broken, and that he will have to get them the next day (i.e., today). He also gave me a price of around $470 for repairing both faucets, and emphasized that if I had to replace the two faucets, the labor charges would have been much more, and how lucky I was that these can be repaired, etc. I swallowed this argument, and agreed.

He showed up today morning with two parts, one for each faucet. They appeared to be two similar looking plastic cylinders with threads on them. It took him about 2-3 minutes to drop in each part into each open faucet handle and screw the faucet covers in. That was it! I was then presented with the bill, in which the parts cost was $22, and the labor was $448.

I had anticipated a complex procedure for repairing the faucets to justify the labor charges, so this bill appeared extremely inflated. I talked to the manager, who gave me a discount of $50, but also gave a lecture on how the bill was very reasonable and that we are paying for the knowledge of a licensed plumber, which naturally will be much higher than general handymen, and so on.

Well, I had hired their licensed plumbers in the past, and they had changed toilets, fixed plumbing leaks, etc., all of which appeared far more complex and laborious. And the charges had never been more than $250 per service call.

After this rip-off, I am looking elsewhere for my plumbing needs.

Sally B.

Do not use this company. I requested a quote to install 5 faucets, and repair one 1 a/c unit drain. They gave me a quote of $1400.00. Insane. Their prices are inflated.


To respond to your response:

The prices were truly inflated. The 5 faucets that I had asked to be installed were new installation. We had new granite countertops installed and needed new faucets ( not to remove or replace any old plumbing. The cabinets under the sinks were freshly painted (thus the condition was excellent). The prices reflect a plumber who is truly trying to take advantage of a woman.

Mark Ondras quoted us $400 for the same work.

Gilbert C.

These guys were great. The moment the plumber came to my house he recommended I first have the city mark my front yard for any underground wiring, pipes, or cables before digging occurred. This way I wouldn't be held liable for any broken utilities underground. I had a small leak next to my water meter, which required some digging and even though I wanted the plumber to fix the leak right away, I'm glad he mentioned to call the city first. This really showed me how important his customers are and he would rather play it safe than to get paid right away. I have no problem recommending them to anyone.

Lynda B.

AAA Auger is the best in the plumbing business! We have used them so many times over the past decade, in every house we have lived, and in all our offices. They are always dependable, on time, and efficient. Even on a pinch on a Saturday morning, at all times of day, they are always available to help and pretty much come out right away. There is no job too big or too small for our main plumber at AAA Auger, Eugene. He always arrives with a smile and is able to troubleshoot any issues right away. While many other plumbers charge an arm and a leg for initial service calls and do not respond right away, I know I can depend on Eugene and the team at AAA Auger to take care of us always. Their rates are always fair, they never make us wait, and they do not charge you unless they are able to help you. Thank you for everything AAA Auger! Ask for Eugene as well.

Rick D.

I called AAA Auger at midnight to be sure they could come out to my house the next day. The person assured me that they would target 12:30 pm for my service call. Because I wanted my problem resolved, I even called AAA once again around 1:30 pm to verify the appointment. I was told the tech was finishing up a job near me and he would call. I assured the person on the phone I was waiting for the tech to arrive. AAA called, I called back within 30 minutes and they completely skipped over my service order and went to the next call. All I can say is, if a person will take the time to make an appointment at midnight the night before, that shows intent to be home and waiting to get a problem resolved. Additionally, when a customer calls to double check on the same appointment, what else do I need to do, stand on my head??? The woman on the phone said it would be two or three more hours before they will be available. A 12:30 pm appointment, made at midnight, followed up at 1:30pm now becomes a big if... for 5 or 6 in the evening. I DON'T THINK SO. I WILL NEVER CALL AAA AUGER AND I ADVISE YOU TO DO THE SAME.

Donovan K.

They were great to work with! Gives you a written estimate with a breakdown of all expected costs so you know exactly what you're getting. One company was charging $250 to pull a permit, which was way over priced since I could pull my own permit for a fraction of that price and AAA only charged $5 more than what I would've paid on my own. I went with them based on that and how friendly Israel was when he came out.

Tim L.

AAA is legit! Had some plumbing issues and called Triple A late last night and they were able to schedule me an appointment for today. When the plumber (Dan) arrived he put some shoe covers when he walked into the house. Gotta get give him props for that! He was able to unclog my drain and gave me some maintenance tips. This company is very professional! DEFINITELY recommend this place to anyone with plumbing issues.

Shari S.

Best pluming experience I've ever had. The plumber(Juan) was friendly, honest and on time. I would strongly recommend you use this company. From the receptionist to the person that called to let me know when the plumber would be here to the plumber himself, everything went off without any issues and problem solved!

Mylan J.

AAA Auger customer service was excellent. They lost a star only because they scheduled me for 8a & didn't get to me until noon. However, they kept me informed the entire time.

Isreal Porras was an excellent plumber. He diagnosed the problem quick & told me exactly how much it would be, making the decision making process easy.

Nobody wants a plumbing issue or to subsequently pay for plumbing services. AAA Auger services made the process smooth. I hope I never need them again, naturally but if I do have an issue, I will call them first.

Angela K.

I scheduled services with this company under false information!! I was told there wasn't a charge for them to evaluate why my water wasn't getting hot. I specifically asked about minimum and service fees for them to evaluate the issue. They said there wasn't any charge, but instead I would receive a quote to inform me of the cost to fix the problem. That's not what happened. There was an immediate $137.50 charge for them to assess the problem. This didn't include the cost of fixing the problem. I spoke to the manager, and he did nothing to honor what was quoted to me. I feel like I was baited and they switched the terms. I paid the fee, but wouldn't recommend this company to others. My hot water now works, but I would have gotten that from a company who was upfront about their costs.