AAA AUGER Plumbing Services

Janet C.

They are not the cheapest company in town. But, I had 1 commode backing up when it was flushed, and after another well-known plumbing company in town and then an individual plumber, I called AAA Auger. Joe came out that afternoon, felt I needed a new commode (did a "plumber test") ...never mentioned by the other two people. At this point, Joe put in a new commode and all has been well ever since!

So, after spending over $400 with the first company, and I just didn't call the individual plumber back (these independent guys just don't have the proper tools in many cases), AAA charged me $597 (ugh!) to put in a new toilet. I know I could have probably had it put in cheaper, but at least they know what they are talking about, and as of today the problem remains fixed! And Joe was such a sweetheart!

Scott H.

I have a multiple location business where the use of plumbing is vital to its success. AAA Auger (5 years and counting) in general and Juan Lopez specifically (going on 2 years) are absolute 5+ stars terrific!
Very communicative in both defining the issues and explaining the fix. Both issue specific and ongoing maintenance, all inclusive.
I never feel the need to call anyone else!!

Chuck E.

We called AAA Auger at 3:30 with a water leak. They said they would be our a little after 5. At 8:45 we canceled the appointment. Seams like they would have let us know that they wouldn't make it here when they said they would. They have fixed the exact problem two other times. Looks like they would make it a priority since this is the second time their fix has failed.

Michael L.

Came out to fix my bathroom sink clog and before he left I started testing my other faucets and sure enough my kitchen sink won't drain now. We showed Colby Briggs (the plumber) and he just suggested we get some chemical from a plumbers supply store. He left and did not finish the job. My kitchen sink was not clogged before they got here. I need my kitchen sink more than my bathroom sink. We called that night 9/3/2019 to have them send someone else out and it is now 6:45pm on 9/4/2019 and still no one has showed up to fix the problem. Very disappointed and out $200 bucks. Would not recommend to anyone. Replied to this review with out right lies from both the owner and plumber. You can see for yourself in his reply to me. He never offered to fix my sink, he told us to go buy Thrift (which is illegal to sell to un-licensed/uncertified non plumbers) from Ferguson's and wrote down the names of two people to talk to and where they were located on my invoice. Why would I not fix my kitchen sink when I have dishes to wash and kids that use that sink all day everyday. He left and did not finish the job. Going to report them to the better business bureau. Update 9/5/2019 Got contacted by the owner by private yelp message that they would come out and fix the problem at no extra cost, however due to him implying I am a liar I was not comfortable with anyone from his company coming out and touching my plumbing again. He then messaged again implying that I am lying and then called me ignorant. I have screen shot the conversation to show the BBB. This is unbelievable. I can not fathom how this business can treat people in such a way and not get closed down. Shame on you David.

Cesar M.

I called AAA to unclog our main and figure out why one toilet was backing up and one wasn't. We have two bathrooms and one is fine and one isn't. They charged $350 and said it was the main clean out. The toilet we were having issues with worked for two days then backed up again. It is still not working. They want to charge us another $350 to run a camera. For $350 the first time, the guy should have figured out what was wrong definitively. They couldn't give me a straight answer why one bathroom works and one doesn't. The guy spent all of 5 minutes looking at the non-working toilet then spent 20 minutes supposedly "cleaning" the clean out. I wouldn't recommend these guys. Seems weird that one bathroom works and one still doesn't and they couldn't tell us straight.

Murray J.

Picazo just left after tightening a connection to stop a leak under our sink. Since it was done quickly and expertly, expenses were minimized. He clearly described what would be necessary if further problems developed so we could plan and make provisions ahead of time. We have received prompt, expert service from AAA Auger several times since we had an emergency one evening when our hot water heater filled our basement with water.

M. Johnston

John B.

I recently posted a review that spoke negatively of this plumbing company's ability to schedule and hold an appointment . To my surprise, they took my review to heart and called me to apologize . I chose to give them a second chance. Ernie and Jesse came to my home to assess my plumbing concerns, they left to think about what would be their approach. They worked with In all my constraints and came in Approximately 50% under what I had budgeted. I will absolutely use them again and refer them to friends .

Charlie S.

A week ago, we called AAA Auger (#aaaauger)to unclog our sewage main at a price of $350. A day later, we are still having issues. We had to go out of town for 3 days and since we've gotten back, our sewage line has backed up 3 more times. They elected NOT to warranty their work because they said there were roots growing in our pipe (of course, there is no real evidence of that since they wanted to charge another $250 just to run a camera down the line). I understand that we live in an older house and that the possibility of there being a collapse somewhere in the line exists, however, for $350 they should exhaust all means of finding the "root" cause of the issue before suggesting we spend another $5000 to replace everything. Now, a week later they want to charge another $150 to do the same thing they did a week ago. NOT a satisfied customer!!! I wouldn't recommend these guys to anyone.

T J.

I have used AAA Auger for almost 25 years and will continue to do so. I called for an appointment and they said, "Would now be okay?" I was thrilled. Rudy came to my house today and installed my new faucets. There was a problem with turning off the water under the sinks. The knobs were stuck. Even I tried. He was very informative and kept me aware of everything he was doing. He got everything fixed beautifully. He was professional and very polite. He even gave me a discount. AAA Auger always sends me coupons for discounts.
I highly recommend this company.

Edward M.

I have used AAA Auger since I moved to San Antonio in 2002. Their service has always been timely as well as professional and priced very fair. The plumbers are always neatly dressed, very courteous, and keep you advised throughout the repair process as to what they find and how they will resolve the issues. In addition, their prices are quite competitive as well as transparent. They give you an up front price as to what the repair will cost and there's never any surprises. Today, Rudy from AAA Auger came out and cleared a sewer line blockage for me. Not only did he clear the blockage, he ran a camera through the sewer line (at no charge) to ensure there were no other problems with the line--in addition, he recommended a periodic maintenance plan to ensure that I have no blockages in the future. Bottom Line: I count on AAA Auger for all my plumbing needs and I implicitly trust them--they're that good, honest, and reliable.