AAA-1 Paul's Plumbing

Stan B.

Our hot water heater went out the evening before so they were able to work us into their schedule during an early evening call (extremely customer service oriented). Upon arrival at our home troubleshot the problem to a faulty thermocouple in less than 5 minutes. They didn't have the exact replacement part on hand in their service vehicle, but the technician (actually the owner of this business) stated he had a suitable part that would work which took a little bit of time to into our water heater's burner assembly. Very satisfied with their service as the end result saved us $550.00 as I was considering changing out the hot water heater myself (I swapped one out myself years ago when I lived in California which started leaking after the Northridge Earthquake).

Robert J.

Had a problem with my washing machine faucets. Needed the fixed quickly. Called at 0800 in hope they could come out that afternoon. They called at 0900 and said they were on the way. Great service and quick response.

Mark S.

Over Priced an didn't fix the problem,Water Closet (Toilet) flange Needed fixed an Tank Bowel leaking wasn't fixed an Who sets grout on a non tile floor an doesn't clean up,Nonetheless Toilet leaking an over priced.An I'm A maintenance guy,An I know this is an easy fix....Lazy or plain Stupid...

Sherry B.

OOOOOK, whereas the summer of 2017 I was singing the praises of Jeff at AAA-1, I have to dial that back. Maybe my great review has launched their business to a whole new level, but we had a hot water heater go down and when I called AAA they told me they'd see if they could come out, but would have to call me back. They did indeed call me back, but they couldn't get out for 2 days. Frustrating. But I did find a NEW """"go to plumber"""" - Corky's Plumbing. Came out same day. Practically the same hour and while it wasn't fixed on the first visit, he was easy to get ahold of and quick to come back until my problem was resolved. And it was only $85. As a long-distance landlord and military wife, I'm always looking for the best.

Lara R.

I had a tree root clogging up a pipe which was causing a very undesirable back up in my bathtub . I was told by another plumber whos cutter wasn't enough to handle it to call AAA-1 Pauls Plumbing.I called Thursday too late in the day but explained if they could send someone Friday as early as possible due to my mid- day work schedule that would be great. A plumber named Jan came over at 9:45 Friday morning, he had a pleasant demeanor ,the equipment was enough to cut and knocked out the problem in a matter of a few minutes. The cost for this service was affordable and thankfully they do not have a 350.00 minimum like another plumbing business .

John L.

I agree with the 1 stars. I was a machinest before serving 22years in the Air Force as a a implant and reconstrcutive surgery tech. The 1st job I had done was cleaning out the main sewage line from roof to street at a fair price. Those guys don't deserve my rating. I'll give them a four for doing their job right. Two days later I was scheduled to have leaks in my one bathroom. This new guy didn't have the proper parts and lied about taking the system apart completely to the valve to replce such part. It slowed down the faucet leak while I took a shower but not completlely. Plus the hot water shower head would turn on its own. I called them back and spoke with Paul. He fixed the hot water handle but would do nothing about the shower head and faucet problem because it was out of warranty. I don't know how something goes out of warranty if the part was never replaced. Paul also left a voice mail saying it had been 1 year since they had been at my home. Wrong it was less than 6 months That second job cost me $155./ I just waNT A REFUND for negligent serve and parts and service his employee didn't perform properly. By the way he fired that employee because he said he was doing drugs and not feeling well. He probably was dying too get his fix on when he was working at my place. Paul says he's not a liar but he is. I don't hate people or dislike them. I just dislike their actions but never hold a grudge. I had the job done by a competent company. So Paul take the guys out have steaks on me

Evan T.

He was hired to fix a leak and tried to collect his check while the pipe was actually still slightly leaking. He said """"it's an old pipe, it's going to leak. He was there less than 1 hr, the bill was over $400. He tried to convince everyone to hurry up and put cement over the pipe.

Mary Chris M.

We highly recommend Paul for your plumbing issues. Upon our call, he came to our home, and unfortunately it was raining. He assessed the situation as our hot water heater was under the house, and he said he would come back the next day. He came out and fixed the issue in no time. He was very professional and very compassionate. Paul was very trustworthy, impressive and we certainly appreciated his enthusiasm for helping us when we needed. Aside, we visited with him for a while, and just really enjoyed his personality and down to earth kindness.

Colette P.

In the 3 years I have owned my home, this is the only company I call when I have issues. They have been out three times and they are always friendly. What I love is they are honest and won't ask for your first born to pay for their service. This company should be your go too! Small business stays in business bc of their reputation and Paul cares about his.

Arianne L.

Worst customer service. I contacted them due to their """"good"""" reviews. I'm guessing they used to be good but now don't care about customers. Had a $1390 bill to resolve a few plumbing issues (leaks, change out shower fixtures, refrigerator line). We were never provided an estimate and were shocked at how high the bill was but the work had already been performed and they supposedly took care of everything so we just didn't bother complaining and paid for it. A leak was found in the kitchen sink which was supposed to be addressed so we called them and asked if they could take care of it. Paul's plumbing had a manager call us and for 30 minutes proceeded to raise his voice over the phone, blame us and talk about everything but fixing the problem. We had to cut them off since they were pretty much just yelling at us. It likely would taken one of their plumbers 5-10 minutes to fix the little leak under kitchen sink... Instead they chose to spend 30 minutes trying to lose a customer. I will go with Parrett's plumbing or Mr Rooter next time. Save yourself the trouble