AAA-1 Paul's Plumbing

Kimberly A.

Ashley is great! We have used this company many times and it's top notch from Ashley who answers the phone ( but handles so much more to the installers Sam and Wyatt who are professional, courteous and knowledgeable about the products . The owner Paul is great too!

Tom K.

Called Paul's Plumbing at 8a.m. today and was told they would try and work me in today but it may be tomorrow. Paul and coworker arrived just after noon and had my 15 year old Nortz tankless water heater working in about 30 minutes. I highly recommend this company; very professional and it didn't cost an arm and leg.

Greg C.

Here's what I've been working on today. My YELP review of AAA-1Paul's Plumbing. ============================ We've used Paul's plumbing on two occasions, most recently to cap off a gas line that was needed for our old gas dryer that we were due to replace with a new electric dryer. We should have recalled how expensive AAA-1 was the first time we used them, BEFORE calling them back to do this simple, 10-minute job. They did accomplish the deed, but in 15 - 20 minutes, with most of that time being spent with both plumbers going back and forth to/from their truck, AND turning off the gas at the propane tank, which soon after Mr. Paul discovered was unnecessary as there is a cut-off valve on the pipe coming up behind the dryer space, so all they really needed to do was turn off that cut-off valve, and then screw on the brass cap. EZ, PZ, right? Then the bad news came, that'll be $210!!! Cha-Ching!!! My wife was visibly shaken by the amount, but at that point, what can one do? I am NOT saying Paul's Plumbing doesn't get the job done, but $210 (= $800/hour!) for this job seems ludicrously over the top. His last bill produced the same reaction when Paul said $1,540, which seemed like the amount he decided he needed that day to cover his car payment or his mortgage note (or both?). Now that was just the labor cost for two men working, we had supplied all of the parts they installed! Let's see $1,540 divided by 2 people is $770 each for an eight hour day (as if they actually worked for 8 hours) which equals $96.25/hour each! Assuming Mr. Paul gets the larger piece of any and all job money, and assuming he pays his worker at the MOST no more than $50/hour = $400 for him, Mr. Paul made a cool $1,140 (or $142.50/hour)! Not too shabby! I guess he's making hay while he can, before he retires? Oh yeah, one other thing. As they'd turned off the gas at the tank (to their credit, they did turn it on again before they left), but our water heater had already lost its gas pilot light, so, guess who had a nice cold shower the next morning? It wasn't Paul!!! I guess he just didn't think...about that. Lucky for us we had recently installed an electric induction stove, NOT GAS, or those pilots would have been off too! When I called about the pilot light, I mentioned to C****, who was one of technicians here that morning, that I thought the price was way out of line, he responded with, """"Well, we had to come all the way from Fort Walton Beach!"""" Which was BS as I know we were their first stop that early morning, and were on their way to FWB after our job was finished. And then I called our propane company (Suburban) to find out they would have charged us a $95 trip charge, plus the cost of a brass cap (I'm guessing less than $10 from nearby Lowes?). THAT PRICE SEEMS A LOT MORE FAIR, don't you think? So, the bottom line for hiring Paul's Plumbing is you need to get an estimate IN WRITING before the job starts, AND/OR make sure you can get a hefty home equity loan to pay for their work.

Lana H.

I had my shower spout replaced, they were in & out super fast! I will call them again when needed.

Catherine H.

Had to call triple A plumbing to fun a water line from my new refrigerator. The old line was cut loose by the same plumbers when the ice maker in my old refrigerator flooded my floors. My new refrigerator came with a plumber and new stainless steel hook up, but because the line was cut and a part was missing they were unable to complete the hook up. Triple A plumbers arrived at 9 am and completed the hook up in exactly 1 hour. They did not have to drill any holes thru cabinets just run the line to the water supply. For their 1 hour service I was handed a bill for $488.00. Which is more than half of my SS check. How can they get away with such ridiculous prices! If getting service from this company I would demand a set price for a 1 hour service call for easy work . They even took the hook up pack that came with the refrigerator saying they were going to give me a $10.00 credit n the bill. That never appeared on their ridiculous bill.

Randy D.

Did a good job but very expensive, $ 4100.00 for a water heater. I wouldn't recommend

Rob F.

We called AAA the other day we were set up for an appointment today Sid arrived to see what was going on with our shower immediately he diagnosed the problem and fixed it very professional very quick and knowledgeable. We were not very happy of the shower system we bought we did have another one my wife asked him if he would mind putting the new one up and he did without an issue he didn't even charge us we will definitely call you all again thank you so much we appreciate your help!!

James G.

Was quoted 155 to snake my kitchen sink drain. 120 an hour and 35 roto fee. The guy came out and took care of it in less than an hour and then handed me a bill for 215! Still trying to get a resolution on a refund. I will not be using this company anymore.

Stan B.

Our hot water heater went out the evening before so they were able to work us into their schedule during an early evening call (extremely customer service oriented). Upon arrival at our home troubleshot the problem to a faulty thermocouple in less than 5 minutes. They didn't have the exact replacement part on hand in their service vehicle, but the technician (actually the owner of this business) stated he had a suitable part that would work which took a little bit of time to into our water heater's burner assembly. Very satisfied with their service as the end result saved us $550.00 as I was considering changing out the hot water heater myself (I swapped one out myself years ago when I lived in California which started leaking after the Northridge Earthquake).

Robert J.

Had a problem with my washing machine faucets. Needed the fixed quickly. Called at 0800 in hope they could come out that afternoon. They called at 0900 and said they were on the way. Great service and quick response.