AA Service and Repair

Brian B.

0 stars are warranted. We had this company install an AC unit in our house in 2018. We recently had a motherboard get wet and go out on us. After calling AA and paying $129, they told my wife it would be $2300. The good news was that after warranty it would be $1595 (does this price sound familiar to anyone?). I called later that day and got the price of $1995. Good news again after warranty it would be a steal to pay $995 for their labor. After calling several people and getting a shocked response after telling them what AA wanted we went with someone else. The motherboard was replaced for $500. The kicker is, the wired our 40a outside unit to a 50a breaker. I called AA to see if they would fix this error on their part. I was told that Is what I purchased and they'd be happy to sell me a breaker. They flat out told me they would not fix their mistake. That the unit had been running for two years so it wasn't their problem. In addition to all this we found out they never called the city to have their initial work inspected. The paperwork was manipulated to avoid this inspection. At this point we are going to hire an electrician to have this fixed, but we are also saving our receipts for our visit to a lawyer. We paid nearly 8k for this AC and two years later they will not stand by their work mistakes and all. Avoid this unprofessional company at all costs.

Mitchell B.

I just had a serviceman come and check out one of my ac unit, he told me that I had a leak and he doesn't have the correct Freon to charge the unit and their company doesn't carry R-22. He then recommended that I replace my unit because it's 11 years old and he could sell me one for $6000+. After a quick """"no thanks"""" he goes outside and come back and says his """"boss"""" said they had another unit for $4800. Again """" no thanks"""", my wife then asks: """"can the leak be fixed"""" his response: """"yes"""". First of all 11 years is not an old unit, and I just found a 2 ton unit installed for 1/2 the price of what this guy was trying to sale me. I will NEVER again call or recommend AA.

Dan K.

This is a fraudulent company! The worst. They quoted me $580 for a 'leak test'. This involves connecting a tank of nitrogen to the unit. Takes less than 5 minutes. They then say they will 'discount' it 35% to $365 AND you need to pay this in advance (because they know you will see it takes 5 minutes and you will tell them to get off your property afterwards). BBB should shut these frauds down and I plan to do all I can to help that be accomplished. The worst!!,

Rob G.

This company sells Generac generators. They DO NOT install the $14,000 product so it will work. They then refuse to fix the issue. This leads you to pay a third party plumber an additional $1100 to pipe the gas lines correctly. Besides the fact that they left leaks in the gas lines as well. This led to a gas emergency requiring us to evacuate our home. The company employees are completely incompetent and the owners have no professional integrity. I highly suggest that you never consider them in your purchase of any product or service.

Ryan K.

They don't Care if your a """"New Customer"""" I recently had my air conditioning struggle to keep up in the blistering Florida heat a weekend ago. Thinking that my Freon was low and needed to be topped off. I made an appointment with AA on a recommendation from a friend and because they're all over the local mint magazines distributes throughout the mail in the local area to come out and check my A/C unit. Upon arrival the technician after tinkering around with my AC handler determined that The capacitor was a few volts under the recommended voltage for the air handler. He stated that the capacitor was going to cost me $400 to repair which is crazy is the same exact one that they replaced is on Amazon for just $8. They told me that if I decided not to get the service and the part they were still going to charge me $265 for showing up regardless if your a new customer or if anything didn't need to be fixed which is also ridiculous cannot recommend a place and all that rips you off even if you make a decision not to buy their parts. **Overall extremely overpriced, find another AC repair company that doesn't rip you off and do your research you could fix it yourself for 20 bucks!

George L.

I have several issue agreeing spending over 13k with this company. The last AC install ( 1.5 ton unit) was 10 months ago and my thermostat stopped working. I gave them a call and was told I only get a 30 day Warranty on the thermostat. This is just bad business to not truly warranty something you installed. I just paid to have another AC company to come out and tell me that's the problem now they said they would come for $89 to verify that is the problem plus I will have to pay them to replace it

Stacey M.

Do not use this company. This is another example of a company that had really great service in the past, and for some reason has really stopped listening to the clients, and honoring their contracts. I've purchased service agreements from them in the past and always had excellent service. This time, I'm extremely unpleased. It's been less than 7 days since a repair and a cleaning withe the purchase of another """"service agreement"""" and I'm being told in order to have someone honor the agreement, it will cost another $129... (the exact same price as the service agreement). I think not! SCAM!!!!!!!!

M D.

Horrible company!!!! Came out for warranty service on a 4 year old unit that the motor had died in. The motor was free under warrranty, but the kind folks at AA wanted $1295 to install it. Yes, a 15 minute job costs $1295 with these people. When I asked why it cost so much, I was told that the guys had to pick up the 5lb motor at the warehouse, bring it to my house and then haul away the bad 5lb motor. Even the tech was embarrassed by the pricing. I purchased a new motor on Amazon and did it myself. Pathetic. I should have known better when the receptionist explained that they had purchased phone numbers for other companies that went out of business. Stay away!!!!

Kevin M.

I was left with a $1300 bill and 2 broken AC units at my restaurant right before a hot weekend. I was told one unit had to be replaced at $6000. Another company charged half the $1300 and had both units going in 2 hours, not finding any leak or reason to replace a unit, cleared out a horribly clogged drain pipe AA said they cleared out. They didn't even check to see if the unit was under warranty, which it is. When I tried to get a refund from AA Service I was actually offered a BRIBE that if I went online to these sites and posted positive reviews I would get half my money back!

Ethan B.

Kerry McDaniel, Steve Lomimy and Ray Walker provided me A+ service today by correctly identifying the issue with my old unit and installing my new unit with a great level of attention to detail; all within a single day! Thanks again for cutting me a great deal on my new AC unit!