A+ Value Rooter

Pat T.

I called AHS my home warranty company on Mon 3/2/15 that I had a stoppage in my kitchen sink and was paired with A+ Value Rooter I received my confirmation from AHS and later that day I got a call to schedule the service =, the earliest would be Wed when I asked a time frame I was told by them, that I needed to call on Tues after 3:30 when the schedules would be completed.
Tues @ 4:15 I called and was told I was the 1st stop but they have a meeting on Wednesday's but the techs should be out by 8:30 and since they were coming from Belton it should be around 9:30-10:00 well no one showed and I waited till 11:00 when I finally called and asked where they were Lisa told me I was misinformed about the arrival time that the tech actually started in Round Rock and would not get to Pflugerville till later in the day.
I informed her that I needed to go to work and she did not offer any help, a call would have been nice but I guess that wouldn't happen from all the negative reviews they have regarding customer service.
I called back AHS and explained to them what happened and asked them to cancel my appointment and that I better not be charged a fee and asked why they have a company like this when the reviews are so bad she did not give an answer.

Danielle P.

They were recommended to me by my realtor, but their customer service didn't live up to my expectations. I scheduled them to come and put a treatment through the waste lines because I was told they had a lot of build up. They called a day before the scheduled appointment and said they were out of the chemical and cancelled. I appreciate the cancellation, and they called me back 3 weeks later that the product was back in stock now. During that call I made an appointment for the next Wednesday when I could work from home. By noon that day I hadn't heard from them so I gave them a call to get an ETA. They didn't even have my appointment in their system and the receptionist that took the appointment wasn't working for them anymore so they couldn't check. They assured me an agent would be able to still come out but they never showed. Even after I called them a couple times in the afternoon in which they assured me he would arrive that day, he never showed up. This is a $250 treatment and dealing with this low level of professionalism is not worth the price tag.

Mike C.

Worst plumbing service ever! If I could give them a zero rating I would. Will never accept service from them through American Home Shield again. It all started with the original call to them after 48 hours not hearing from them via AHS. They said their phone lines and their computers were down. Should have known then that they were trouble. Service tech finally arrived, popped the shower drain, asked us for a wire coat hanger to pull clogged hair in the drain, and then he wouldn't treat the clog saying that treatment wasn't covered as long as water was flowing (which I found out later should have been covered). Instead he SOLD us a biological natural drain opener and cleaner that he convincingly said was the best thing out there and that it was not commercially available in stores or online. I found later that the product is easily available and at less than 1/3 what he charged us. Tried to return the unopened product and was told that I could not by 'Mercy' the manager. What an appropriate name... mercy my tush.

Amy D.

Terrible customer service. Take your money elsewhere. The owner, who dropped the ball on my expedited service order, never returned my calls. And the receptionist had the personality of an affected teenager who couldn't be bothered with basic customer service etiquette. I hope American Home Shield rethinks their contract.

Marissa E.

I was paired with this company by my home warranty company. The company never called my tenant or me to schedule an appointment. My tenant had to call their office three times, over the course of three days to schedule an appointment. Then, I had to call them to follow through with them going to the appointment. The work order was for a leaking tub and a slow drip faucet. The tub had a crack in the bottom - obviously my concern was that there was a cracked drainage pipe below the tub causing water to sit below the tub, causing wood rot, hence a cracked tub. The plumber that finally came out only diagnosed that the tub was cracked, which was causing the leak. He was unable to repair the slow drip faucet at that time because he needed parts, understandable. Well, the plumber showed up two days later, Friday evening at 6pm with no scheduled appointment, no call ahead to the tenant or myself to fix the slow drip faucet. I think this is very unprofessional, but hey, the faucet got fixed. OK, now the tub. Obviously one cannot make a full diagnosis of leaking pipes or not if the tub is covering up the pipes. But, somehow this plumber had x-ray vision and determined the only cause of the leak was due to the tub crack and closed out the work order. The company never called me with the diagnosis, never called me with a quote to replace the tub, never called me to discuss any follow-up appointments. Well, we the homeowners, took the tub out ourselves over the weekend. The following Monday I asked the company to come back out to inspect the drain lines to ensure there is no leak which would have caused water to sit under the tub causing the crack in the tub. I was assured someone would be there that day - no one showed up. So, I called Tuesday morning to speak with someone about this ongoing issue. I was put in touch with Joe. Joe interrupted me every three words into my sentence and told me "it is a no-brainer the leak is caused by the tub crack, we will not come back out there because we do not work for free, and to call my home warranty company," and hung-up on me. Needles to say, this was beyond unprofessional and just plain rude. I then went ahead and hired my own plumber to come out and look at the bathroom. Low and behold, the drain line was cracked, causing water to leak and sit under the tub, causing wood rot, causing the tub to crack. Pretty amazing what you can find when you actually diagnosis an issue. A+ Value Rooter, hah, more like F-.

Sergio S.

Dont use them! They were also sent to us by American Home Shield and they never showed up. First time they said they would come after 5 on a Friday and there was no call no show. Second time they were supposed to come by on Tuesday and they would call me an hour before, but same results as Friday. Terrible service overall!

Lisa K.

Update...this is hilarious! D-minus Value Rooter actually contacted AHS and requested a $75 fee via invoice. Extremely poor customer service (can't seem to tell the truth) and questionable business practices. STAY AWAY.

J H.

Our home warranty company assigned our claim to this company. It was by far the absolute worst customer service experience we have ever had, whether through home warranty or independently. We opened the claim on Sunday, and as indicated they did contact us on Monday.... to tell me a tech was on his way, not to schedule mind you. Like most people, we work, so I scheduled for Thursday in order to make arrangements to be off work. By 4:30pm Thursday we had not heard a word. We called and they said they had a truck go down. Fine. Things happen. However, they apparently had no intention of calling to let us know. They offered to reschedule for Friday, and when we asked for a time they said they would call us back. We never received that call. Friday morning we called and they said they could put us back on their schedule. Seriously? We should have never been taken off the schedule. They missed their window AGAIN on Friday morning, and when we callled they continually put us on hold and would not take our call. Their dispatch and scheduling department is completely unprofessional and incompetent. They wasted a day and a half of our time. We finally just cancelled with the warranty company. Use their services at your own risk. They have been reported to our warranty company.

Heather L.

Sent to us by America Home Shield for clogged drain. They blew the pipes under the sink apart but trying to create a pressure difference while covering the outlets and running the disposal. Something was in the disposal the whole time and it cracked the disposal. Then tried to get us to pay an extra $250 to get the clog out. They did not clean up the mess they made and left, saying they would be back, but never returned. We had to have a different company sent out to unclog the drain, which took no more than 15 minutes. The garbage disposal is now spreading water all over the underneath of the sink, but they are trying to claim that they didn't touch a thing. Do not use this company!

Becca G.

My warranty company referred this company to me for a water heater replacement. They quoted me for modifications that were not covered by my warranty and the parts were extremely marked up.
Expansion Tank= $327.00
Hard Pipe Modification= $185.00
Pan Replacement= $150.00
-- I ended up cashing out with my home warranty and bought my own parts from Home Depot.
Expansion Tank= $40.92
Hard Pipes= $40.41
Aluminum Drip Pan= $17.98

I ended up getting my water heater replaced the same day and total cost for parts plus labor I paid $495.18.
My warranty cash out was enough to cover the entire cost.
IF I would have opted to use this company, my warranty company would have paid them $471.50 PLUS my out of pocket expense for the modifications of $477.00
We're talking $948.50 for a new water heater....

Needless to say, I was about to be extremely overcharged just for these parts.
I would not recommend this company simply because I want to trust a company to be honest, fair, and trust worthy. I have no knowledge about water heaters, but I know how to compare and do research to ensure I am getting the best cost for my hard earned money.
I understand small businesses have to mark up and make profit, BUT this overage was not within reason.

I got quotes from two other companies prior to opting to repair on my own and other companies quotes for the same job were at least 35% lower than A+.

Good Luck and hope this was helpful!