A+ Value Rooter

Charles N.

Referred by American HomeShield. A+ Value Rooter did more damage, did not fix the problem, left me without water and then billed AHS the $1000 coverage cap. They tried to "repair" the issue that wasn't even the issue which caused a problem that wasn't even the problem. I was told it has to be "trial and error" in situations but the next company came in and scratched their head asking why they did what they did because the water line they were repairing wasn't even the water line that went to the outside faucet A+ Value Rooter said was the problem. Basically, if you use this company, you're going to be highly disappointed. I've never seen or dealt with a more unprofessional organization who would leave someone without water in their home for a week and then say they're not coming back. AHS said I couldn't have anyone else come out so AHS is also on my bad side.

Corey S.

I had an emergency water issue working through HWA. I told them this is a rental property and i needed a 30 minute warning to get there. The dispatcher called me later that morning and said they would be there between 1-4PM. At 4:48pm (the offices close at 5pm) and I got a called saying he would be their in 30 minutes. We waited till 6:30 before we gave up. The communication between the dispatcher, technician, and client is horrible. T

Needless to say the company needs to work on their operations and processes. The issue has not been resolved an an elderly lady just getting out of the hospital is not going to have running water.

L C.

ZERO ZERO ZERO Stars - Worst service EVER ....called to schedule a master tub issue. Service call was scheduled for today 7/11/16 and they said as a Courtesy they would try and call me 30 minutes prior to arrival. I have a job and cannot just wait all day but anyways I did have a backup person to let them in just in case. Well, do you think they called 30 minutes prior to showing up?? NOPE. Sure didn't. The girl I spoke to on the phone (not Lee, but some rude girl) said she was shocked that the tech didn't call me prior to showing up. We hung up phone, she calls me back and says she called the tech to ask about this and he told her HE called me and waited 50 minutes at house. I told her he called me when he was at my house NOT 30 minutes prior to his arrival. How dare her question me, THE CUSTOMER. I am in the service industry and have been since early 90's. I'd fire anyone that spoke to a customer like she did. After reading all their reviews, it's a no brainer. They are consistent on being rude and arrival issues. Definitely do not recommend A+ Value. There are soooooo many other reputable and appreciative companies out there.

Kevin A.

Great experience with these guys. Recommended by our American Home Shield which usually doesn't go well however A+ was outstanding. Our service guy (Rick) was transparent with pricing offered alternatives and was courteous and professional. Good experience and recommend to others.

Gabriel C.

Like the other reviewers, one star is way too much for them. I don't have a choice because my home warranty wants me to use them but if given a choice I would call someone else.

Gail J.

I just want to say I am SO glad we went with this company. I had my doubts because of the negative reviews, but after calling several other companies, these guys were the ones that rushed to my aid. Rich showed up early morning to assess our problem. A huge problem...a water leak in my slab running across my 2 story home. Rich and his co-worker , Rick, took the time to walk my husband and I thru our options, and we felt we were in good hands. Both were personable, efficient, neat, and informative and most important, they got the job done. The rate was highly competitive for this job and lower than other quotes. I would definitely call them again,. A+ Value Rooter are now my "go to" plumbers. Five stars!!! Rich and Rick! Thank you so much, I can sleep now! Whew.

Ree Ree W.

I can only speak from my experience with the guys who came to fix my water heater!Chris and his helper did an awesome job!Very professional, funny, and finished the job in a timely manner!!

Chara H.

My shower arm is stuck and won't turn off. I called my home warranty and they suggested A+ Value Rooter. They did not call after 24 hours so I had to call. It was on a Friday they couldn't get anyone out until the following Monday between 8 to 5pm. I was told to call on Monday at 8am to get a narrower window. I called at was told between 1 and 130pm. Well 3pm rolls around and no plumber; I call and was told he got caught up in an earlier job. They would not give a time this time. So I wait and by 630pm I call again and there is no answer because it is after hours. Automated voicemail said I could leave a message but then the phone just kept ringing so I couldn't leave a message. By now it is 645p, I call my home warranty and cancel and request another vendor. As soon as I get off the phone with my home warranty the technician calls and says he's on his way and it will be 40 minutes. He even had the service request wrong saying he was coming to replace my water heater; completely wrong. I needed my shower arm valve fixed. Very unprofessional.

David J.

This company was sent to me by AHS to repair my water heater. After looking at the water heater the technician decided that it needed replacing. Since the water heater was over 12 years old....no problem because I have AHS right. Well this guy start to talk about codes etc and finally after conferring with AHS in private decided my cost would be 512.00 plus the 75 dollars I paid for him to come out and tell me that. I always thought if you get the work done they would subtract that from the cost silly me. I agreed to the charges because I needed the water heater and the technician stated they only install top of the line. Unfortunately this is where everything went bad with the install. This company sends out 1 guy to carry a 150lb(install manual specifically states 2 people to carry) water heater and he drops the thing and damage it. He installs the water heater and after install notify my wife that the water heater was damaged during shipment and this is the condition they normally shows up. You would think the guy would have notified the homeowner that the water heater was damaged prior to installing but this Tech and this company stated this is perfectly normal process. I contacted the company and requested that they remove the water heater and replace with one that is not damaged and they refused. I contacted AHS to have their contractor remove the damaged water heater and they stated if it's working they have no control over the contractor. Maybe I am over reacting but I don't think so. I will not be using this company for anymore of my repairs and I am dropping AHS. I have been with AHS for 6 years but lately too many claims that they try to weasel out of and these contractors like A+ Rooter are just horrible. Use this company at your own risk!!!

Todd G.

One star is WAY too high. My home warranty provider referred them to me to fix a clogged sewer line. I took a day off of work to wait for them (since they would not give an appointment time). The technicians arrived and asked where the clean out access was, and I pointed to the vicinity where it was located. Granted, I have a 75 year old home and the clean out was difficult to locate.

The lead technician, Terry, explained that he would have to charge me directly for him to locate the clean out because my home warranty does not cover it. Thus after a mere cursory three minute look around my yard, Terry presents me with an invoice charging me for his $75 service call. Back in the truck they went and drove off.

$75 for what? A guided tour of my alley? I took a day off for that?