A To Z Leak Detection

Rima N.

This is one of the most professional companies I dealt with. There was a scare of a leak. Called different companies at 3:40 pm yesterday. A-Z was the only one that can come right away. They charges less than the others too. We ended up agreeing to 8:30-9:00 am this morning.

Diego showed up on time, called me before he came to alert me he was on his way. Handed me a folder about the company, explained what he was going to do before he did it. Very patient and professional. He confirmed there was no leak which was great news for me of course.

I called the other company that couldn't come before Thursday to cancel the appointment for Thursday and had to hold for over 18 minutes on the phone to talk to someone. It's obvious I made the right choice by going with

Jarred D.

Our plumbers were on time, went above and beyond to ensure a proper removal and installation of plumbing and very professional in their field of work! Highly recommended!

Jeanne R.

I contacted my insurance to start a claim based on the fact that my meter recorded a small leak. Since I didn't know a reliable leak detection plumber in the area I used one recommended by my insurance. A to Z alerted me to their arrival, arrived on time and asked me to explain the situation. I stated I could hear a hissing sound in the pressure regulator and that my meter indicated a leak. The technician tested all the possible areas in the Condo, both in and out and could not detect a leak, although, he said the pressure regulator indicated it should be a sizable leak - but, no indication of water. He went through the entire house three times. Before he called his supervisor as to the next course of action, he spotted a lot of rust on the hose attached to the exterior hose bib. His meter did not indicate a leak. When he removed the hose there was enough of a leak to have caused the water meter to register over the period of time I had timed it. He asked if I wanted him to replace the hose bib. I agreed. No more leak. I paid for the hose bib and attachment, though I could have done that part myself. At 75 and a recent widow it seemed the right decision. A to Z has notified me that the claim has been sent to my insurance. I'll wait the results, but, for this incidence I am pleased with the Technicialn and the company. I have recommended them to two other neighbors.

Daron B.

Don't make the same mistake I did, just call another leak detection company.

Three years ago I found evidence of a water leak in my formal dining room. I made an insurance claim, paid the $1,000 deductible, my walls were torn out, my family was exposed to mold, and I used over a week of vacation time to accommodate contractors. A to Z Leak Detection could not find the source of the leak and speculated it was a splash over in the master tub. This was viewed with skepticism by everyone, but I had no way to prove otherwise and I trusted A to Z were professionals and knew what they were doing. Two years later I had another leak in the same area and the entire process was repeated. I made another insurance claim, paid another $1,000 deductible, took several days of vacation time to deal with contractors and my family was again exposed to mold. Again, A to Z could not find the leak and this time they guessed it was caused by my cleaning service spraying water on the tub surround. Once again I was skeptical but could not prove otherwise. In July 2016, I again found water damage on this same wall - for the 3rd time! This time I personally tracked the water damage ABOVE the master tub and ultimately was able to attribute the leak to the air conditioning unit in the attic. The leak was caused by a blocked primary condensate line and the secondary was obstructed during construction. For over three years water had been draining into my walls, which were teeming with mold.

After exposing my family to mold, spending thousands of dollars and weeks of my vacation time over the life of this issue I asked the owner of A to Z Leak Detection, Brandon Taliaferro, to at least cover the cost of the third mold remediation, which exceeded my insurance cap by $2,700. I explained that they had misdiagnosed this leak twice and costs me thousands of dollars and weeks of inconvenience as a result. After weeks of not returning my calls, I finally tracked him down and he refused to cover anything. I told him I would share this story on social media so other customers wouldn't make the same mistake I did. In December I received a letter from Mr. Taliaferro threatening legal action for any online defamation. Mr. Taliaferro, the truth is the truth and I will respond in kind to any legal action you bring as a result of this or any other review I post of my interactions with you and your company.

Dealing with A to Z Leak Detection has been a terrible and costly experience for me - don't make the same mistake!

Powered By Lattes 7.

Unfortunately our HOA uses them....very rude. Definitely not polite nor friendly.

Steven G.

I called this place and talked to the owner. He sounded exactly like some of the negative reviews described, so I passed!

Claudia L.

Thank you as always for helping us out at Glorietta Bay Inn!!!! Last minute saviors!

Kristina M.

Reasonably priced, professional and responsive, I would recommend A to Z To anyone. I was very impressed with their attention to detail and consideration for my home. They were very clean and efficient too.

Love H.

I call A to Z leak after I have 2 other plumber come out to my home that completed a repair but I still I had water showing up on my garage floor. On the first try they were able to find the leaking line, repair it and replace the damage drywall.
Good price, clean and done ....
They way it should of been the first time.

5 THUMBS UP FOR A TO Z LEAK!!!!!!

Alan R.

I want to be more than fair. I should probably give A to Z one star, but because they were pleasant I am giving them two.

When the plumber came to my house he spent about 45 minutes looking into the situation but was unable to do anything other than tell me we had a leak in the main line, but he had no idea where it was. For this, I had to pay $250 (a $35 ""break"" from what had been quoted to me after I expressed some unhappiness with the situation).

I am sure this company is fine for locating slab leaks, but I wouldn't call them if your leak might be on your grounds. Despite their claims, they really don't have the equipment to find outdoor leaks.

And while the leak specialist was nice, and tried to be accommodating, he was of absolutely no help in the situation. As I told him, I had already pretty much ruled out an interior leak. I had also told the dispatcher/receptionist that I was fairly sure the leak was in our yard, and that it couldn't be a pool leak as I manually filled up our pool. If she had told me that based on what I was telling her that A to Z would likely not be able to help me, I never would have agreed to the hefty charge for their coming out.

Parenthetically I need to add that after their leak ""specialist"" left I called our local water district and explained that judging by the meter a large amount of water was disappearing somewhere. The water district dispatched one of their techs. Even without detection equipment (and A to Z claims they have state of the art), the water district employee was able to determine roughly where the leak was (our front yard), and after turning a shut off valve we were at least able to stop the water. If the A to Z plumber had at least done this, I might have felt better about their visit. As it was, all I could feel was that I had wasted $250 for absolutely nothing.

A to Z, if you know you can''t do anything, don't come out! And if you can't do anything, is it right to charge $250 for less than an hour's work?