A.T. Weber Plumbing & Mechanical

Nancy M.

Recently had bathtub spout w/diverter replaced--I won't tell you how long I put up with a malfunctioning diverter, as I thought it would be a big job to change this. Jeremy came out to diagnose the problem, had the part and it was fixed, just like that! I am so very happy to now have full water pressure coming out of my shower head!
Another recent visit by Weber to diagnose problem of malfunctioning ice maker, and water dispenser in frig--a quick look, and I was told to leave the freezer door open for several hours, as the water line in stainless steel freezer doors tend to freeze if the temp goes too low. No charge, and it worked like a charm. Have had this frig for years, and never paid much attention to the temp settings--now I do! Thank you Weber for your great service!

Drew J.

Please take a moment to read this before you select A.T. Weber for your plumbing work.

I recently hired A.T. Weber to install a recirculating pump for my hot water system in my house. I reached out for an estimate because of the positive reviews on Yelp and I found the owner (who also did the on-site estimate) to be genuine, knowledgeable and friendly. I accepted their bid, although slightly higher than two others, because of the Yelp reviews, confidence in the owner, and a desire to support a local business in Alameda. Unfortunately I came to regret it.

The plumber who performed the work was punctual and also friendly, although he was a bit confused by the specific work I requested. He didn't know exactly how to install the aquastat I was using to moderate activation of the pump and needed an electrician to come out a few days later to finish the work.

The real problem was that while installing the piping for the pump the plumber unknowingly loosened a nut connecting the main gas line to the hot water heater, causing a gas leak in my (unventilated) garage. So when I came down there early the next morning to leave the house with my four year old son there was an extremely strong odor of built up gas. After evacuating my wife, son and newborn daughter out of the house I first tried the main office, leaving an urgent message that was never returned. Luckily I also happened to have the plumber's cell phone as he had previously called me for directions. Thankfully he called back after an urgent voicemail and text telling him to come out immediately because I was about to call 911. Yes, I know, I should have just immediately called 911.

Did he fix the problem quickly? Yes. Am I happy that he literally almost killed my family? No. This was a built up leak in an unventilated area over the course of about 18 hours - the leak odor was very strong.

Look, I understand that mistakes happen. Even really horrendous mistakes that could jeopardize my family's safety. But the fact that they never even called me back after I left that message with their office was unacceptable. In fact, the next time I heard from them was when I got an email from the office manager with a bill for the work a few weeks later with no acknowledgement of what had happened. After I replied expressing my displeasure, the manager called me and apologized, saying they had lost some voicemails... Even if that is true a simple apology is not even close to enough. Maybe others feel differently but my expectation is that they do more than say ""sorry"" for a situation like that. Needless to say, I don't believe I got the service I just received a bill for.

Mike K.

Fast friendly knowledgeable, but definitely not inexpensive. That base fee is a hard pill to swallow if the problem only needs a small fix

Sugar E.

Weelll...a few years back, something happened with the billing. I didn't understand what they billed me for, called to get an answer about it, held off on paying until I was able to reach them to get an explanation and then trotted right over with cash because I'm a goody two shoes and I was late paying it. I gave it to a guy at the back on the left and he didn't give me a receipt. You know how it is when you ignore that little feeling? I ignored that little feeling and now they think I didn't pay. I explained it to whomever I spoke to on the phone. Strangely enough, they believe their employee over a random stranger even if she's an earnest customer. Sigh.

One of the more annoying things is that the job I hired them for was to fix something in the crawl space under the house. The manager didn't want to send them if there was a bunch of water from the broken kitchen sink pipe or anything else unpleasant. I couldn't believe it. It *is* plumbing after all!

I went under the house myself, raked the sandy dirt flat-ish, put down a trail of thick plastic tarp to the break point and went with the plumbers to where the pipe that needed mending was. I did all of this on my belly. When I say ""crawl space"", that's a generous descriptor. The primary plumber told me he has claustrophobia once he got out of there. Manager dude! Do not torment your employees! The problem is space, not a bunch of water. Double sigh.

The last time I called them, it was for an emergency toilet overflow situation. The person answering said that they wouldn't be able to help me for a couple of weeks. I'm guessing that they don't want me as a client. After all of that, I gotta say I'm not going to argue!

Morgan M.

Jeff was the professional who came to my house today and I would highly recommend A.T. Weber for anyone looking for a plumber. Jeff was on time, friendly and did good work. Not to mention he took the time to show me what had happened and explained what he did to fix it and asking if I had questions along the way. The whole job was fixed quickly. Thanks A.T. Weber

Monty G.

I have to update my previous 5 star review, as I feel the quality of service has declined. I paid AT Weber 4 different occasions to repair the same upstairs shower faucet. Each time it was not repaired properly. The final failed repair leaked down to the kitchen. I had to hire a different plumber to repair the faucet and the water damage $1500

Spencer H.

This review is overdue. AT Weber helped us back in June 2018.

We received 3 bids from 3 different plumbers on the same job, and we got vastly different bids (ranging from $2.5k - $15,000).

AT Weber was personable, professional, honest and effective.

After the job was complete, we had a strange... seemingly related issue come up, and Todd was nice enough to come back and take a look at it, despite the fact that he was pretty confident that the issues were unrelated. Todd was right. Despite the fact he new were likely wasting his time, stayed so polite and helpful throughout the whole experience. He followed through and we had such a great experience with AT Weber. Thank you!

J. B.

I don't write many reviews, but these folks are really good. Always on time, always reliable and professional, always excellent at communicating about a plumbing problem / job . . . what else can I say? I recommend them enthusiastically.

Frank P.

I called AT Weber a week or so ago and spoke to Chris. Our furnace went out and we had an ancient thermostat (1950s-1960s) we thought might be the cause. Josh came out and recommended NOT changing the thermostat because, despite its age, it was operating correctly and a new thermostat wouldn't match our 1916 gum wood paneling. The furnace failed because a front panel vibrated loose and tripped an access safety switch. There was some question about the invoice, but after a short conversation with Chris all was made well. I thanked him heartily and he said, ""Just give us a buzz the next time."" I will. These guys are great, Frank

Meredith O.

I have used AT Weber, exclusively, as our home plumber for over 4 years. The dispatcher, Chris, is usually challenging as he is not the most timely in returning calls or scheduling appointments, but the plumbers are friendly, professional, and do really great work.

I called in a problem with my washing machine leaking on Jan 4 and scheduled an appointment for Monday, Jan 7th. The plumber came out, took a cursory look at my machine, and told me I needed an appliance repair man. He said he could snake the line, but he suspected the problem was with the machine. I was fine with this and reiterated that I would like him to snake the line. I was able to get an appliance repair man out the very next day. Within 5 minutes, he found the problem. The water line was clogged and backing up, causing water to spill down the wall and onto the floor. I was able to get video of this happening.

Later in the afternoon, I got a bill for the visit on Monday. I emailed Chris the video and told him about the issue and and my displeasure that the plumber did not actually do what he said he would do - snake the line, and asked to have someone come out ASAP. Chris was not able to get someone out until Thursday(tomorrow) afternoon. As a family that just returned from a holiday trip and with two small children that go through clothes like there is no tomorrow, going without a washing machine for a week is not okay. I will be taking my laundry to a laundromat and my business elsewhere.