A Snap Plumbing Service

Tim T.

Add me to the list of greatly disappointed potential customer. Choice warranty had A Snap come out Saturday to check out my leaking water heater. Invoice written with several additional items being required. No dollar amount associated with the items so I figured it was covered by Choice. Oh no. Choice approved the water heater replacement but not the additional charges calculated by A Snap of $890. 370 to modify water lines for new heater found heater with same exact dimensions so no need for this charge. $160 to replace drain pan. Home depot had same as original for $10. $100 for temp adjustment and pressure check. To set temp on heater? He already checked pressure on his visit. Tried to talk to office manager and she kept saying 'google' it. No need to. Cancelled A Snap job and also cancelled Choice. It's apparent they don't check reviews of the companies they contract with.

Brian T.

If there was a way to give 0 stars I would. I had A Snap do some work for us and everything went ok but when the tech setup everything the water pressure was too low to the point our sprinkler system did not come on and he lowered the hot water temp to the point hot water was off in the middle of a quick shower. When I called to have the items recalibrated I was told we can't come out until Monday. So another weekend without hot water. Gotta love the standing behind their work. We will never use A Snap ever again stay away!!!

Nicole G.

Like others our home warranty sent this company to our home. Wish I would have read the reviews and requested someone else. This company gave me a quote of $1075 to fix a pressure relief valve and add an expansion tank to bring the system up to "code". They told the warranty company it was going to cost $1600+. Big difference in price. When I found out I am not in city limits and I do not have to add an expansion take to be "up to code" they refused to come make the repair unless we were willing to pay all that extra and wasted money. They lied to me over the phone saying the code enforcement told them we needed it and that is simply not true. They are a bunch of fast talkers looking to take you for every penny you are willing to spend. Stay far away from this company they are crooks

Ashley D.

We had to have a snap plumbing come fix my hot water heater through my home warranty company. Let me tell you this all the bad reviews you read on here are true. Stay away from this company. My window to get unit fixed was 9-12 and I started calling the dispatcher, Norma, at 11 to see when they were coming because of the reviews online I was worried about them not showing up. At 11 she told me they'll be done with there job in 30-40 mins then heading to you. I heard this lie 3-4 times till 345 when they were finally on there way. Finally showed up at 420. When the technician Rodger showed up there was not one I'm sorry or "excuse" after I told him he needed to apologize he stated it was the dispatchers responsible to apologize to me not his. I've told my home warranty company to make sure never to schedule them for my home again. This company needs to learn the art of time management and customer service.

Debi S.

If you can, use someone else. They were scheduled to come to my house and did not show up. I called at end of day only for them to tell me they can't make it and will need to reschedule. Spent the whole day waiting and they never called. I filed a complaint with my home warranty insurance and requested they don't use them again. Hope this post will help the next person and try someone else.

M V.

Professional work and the administrative assistants who handle calls were very prompt in returning calls.

Joe D.

Customer service is terrible. Leana (San Antonio) took payment over phone but never processed and then tries to say it wasn't her fault. I have a receipt signed by the tech's and hand written "paid to leana over the phone." Get a bill a month later.
Take responsibility for process the paperwork. It is an easy job that a second grader can do. You have lost my business forever and I called by home warranty company and discussed not using your company.

Joe D.

Joey S.

My home warranty company sent A Snap to diagnose a tiny, visible pinhole leak in a copper refrigerator service line. It took them 3 days to show up, and when they finally did they recommended we run an entirely new water line from the main at a cost of $1,800. Of course our home warranty company wouldn't pay for this, and neither would I--all we needed was the leaking portion of the line cut out and a $4 compression coupling installed. We didn't even need extra copper line! I politely tried to explain this to 3-4 of A Snap's employees over the course of a 2 hour call and they stumbled all over one another claiming it was a code issue, or a misunderstanding by me, or a recommendation from the home warranty company, or basically just their company's practice to create a major job out of a minor problem. I found my own plumber and he fixed the issue properly in less than 20 minutes for less than my home warranty's service call fee. If you have money to burn and know absolutely nothing about plumbing, then A Snap will LOVE to have you as a customer. If you want someone reasonable and trustworthy, then keep on looking.

Evan H.

Beware!! I had to use this company as they were contracted through our management group. They were scheduled to show up Monday, after taking off work no one showed all day. Again the same with Tuesday NO ONE SHOWED UP!! They finally showed up Wednesday at 1230 instead of 9am like scheduled. Once they completed the job they were supposed to come back after the flooring people finished my floors to replace the toilet and fill the hole in the wall. We were scheduled for Sunday no one showed Sunday no one showed Monday and no one showed Tuesday. Our office manager was unable to get in touch with them and when they did answer they would tell her they were on the way but yet again no one showed. A very unreliable company I would not waste your money!!!

M H.

If I could give zero stars I would!! DO NOT use A-Snap plumbing! We were assigned this company by American Home Shield and they are trying to rip us off! They came out Wednesday and told us we needed a new water heater. They were here for less than 10 minutes. They said that it would be called into American Home Shield on Wednesday and they'd call us on Friday. Friday I hadn't heard from them and so I called AHS. It had not been called in. AHS called them and got them to submit the work order. I waited a few hours and STILL heard nothing from them. So I called back and was informed that they were going to charge us $1000 above what AHS covered to install. I asked for an itemized list of charges and they didn't have one. I was told it would be emailed to me by 10am Saturday. It was not. I called AHS and got a list of the things the want to charge me for. They are charging 5 times the cost for the parts they say we need. All things that are not necessary, and do not need to be replaced. I asked to speak to the owner and have still heard nothing! This company is a piece of crap and will try to screw you over!