A Snap Plumbing Service

Jesus G.

In April 2020, I had a new 50-gallon electric water heater installed to my home and the necessary upgrades I needed, which cost a total of $2,547 before tax. During the weekend, I was about to do my quarterly maintenance flush of the water heater until I found that I can't connect a hose. The company installed the water heater and the drip pan in which a way that you cannot secure a hose. I contacted the company, thinking that they would fix the problem they caused, and told me that they wanted to charge me $85 because it was past my 30-day labor warranty. What kind of crappy customer service is this? This subtle placement was probably purposely done so that a customer will have to call back and get charged. I asked to speak with a supervisor, but a supervisor was not available because they were out of the office. I will update my review based on how fast the supervisor calls me back and resolved the issue. So far, I don't have any confidence that they will take on responsibility for placing the water heater and drip pan.

**Update**

The supervisor never called me back after calling them back several times with the supervisor still not available. I'm not surprised based on the other reviews I have seen. You can differently tell by the demeanor over the phone of the lady who answered the phone that they were not going to go out of their way to address my issue. Whoever is the owner of this company probably doesn't care about the customer experience. I will continue to provide updates.

Thad D.

Be careful in dealing with this outfit. I was to have a leak repaired through Choice Home Warranty. Choice contracted with A Snap and Choice sent me an e-mail stating my "window" was from 11 to 3. A Snap sent me an e-mail stating the window was 9 to 3. I waited until 3:30 with no technician. I called A Snap and they said the technician was on his 3rd call and I was number 5.I cancelled the service and am going to request that Choice find another reputable contractor.

James D.

My home warranty company sent A Snap to look at my faulty water heater. They sent two kids who inspected it and told me I needed a replacement. They submitted to CWH that they needed $815 for modifications to install my new WH. I reluctantly agreed, but called the company I needed an itemized list of the modifications required (I knew they only needed to new sharkbite flexible lines and to hook up the pressure relief overflow line). I also told them they would need to pull a permit from the City and I expected them to math the pressure in the expansion tank to match my pressure in the lines. Unbeknownst to menA Snap called the warranty company and told them "they were not comfortable doing the work". They never called me or let me know of their "discomfort ". I had to start all over again with a new company and my family has been without hot water for a week now. Read the other reviews and better business bureau reviews. This company are scam artists! Never use them. I also found out this same scenario happened to a friend if mine with the same outcome. They need their license revoked.

Tim T.

Add me to the list of greatly disappointed potential customer. Choice warranty had A Snap come out Saturday to check out my leaking water heater. Invoice written with several additional items being required. No dollar amount associated with the items so I figured it was covered by Choice. Oh no. Choice approved the water heater replacement but not the additional charges calculated by A Snap of $890. 370 to modify water lines for new heater found heater with same exact dimensions so no need for this charge. $160 to replace drain pan. Home depot had same as original for $10. $100 for temp adjustment and pressure check. To set temp on heater? He already checked pressure on his visit. Tried to talk to office manager and she kept saying 'google' it. No need to. Cancelled A Snap job and also cancelled Choice. It's apparent they don't check reviews of the companies they contract with.

Brian T.

If there was a way to give 0 stars I would. I had A Snap do some work for us and everything went ok but when the tech setup everything the water pressure was too low to the point our sprinkler system did not come on and he lowered the hot water temp to the point hot water was off in the middle of a quick shower. When I called to have the items recalibrated I was told we can't come out until Monday. So another weekend without hot water. Gotta love the standing behind their work. We will never use A Snap ever again stay away!!!

Nicole G.

Like others our home warranty sent this company to our home. Wish I would have read the reviews and requested someone else. This company gave me a quote of $1075 to fix a pressure relief valve and add an expansion tank to bring the system up to "code". They told the warranty company it was going to cost $1600+. Big difference in price. When I found out I am not in city limits and I do not have to add an expansion take to be "up to code" they refused to come make the repair unless we were willing to pay all that extra and wasted money. They lied to me over the phone saying the code enforcement told them we needed it and that is simply not true. They are a bunch of fast talkers looking to take you for every penny you are willing to spend. Stay far away from this company they are crooks

Ashley D.

We had to have a snap plumbing come fix my hot water heater through my home warranty company. Let me tell you this all the bad reviews you read on here are true. Stay away from this company. My window to get unit fixed was 9-12 and I started calling the dispatcher, Norma, at 11 to see when they were coming because of the reviews online I was worried about them not showing up. At 11 she told me they'll be done with there job in 30-40 mins then heading to you. I heard this lie 3-4 times till 345 when they were finally on there way. Finally showed up at 420. When the technician Rodger showed up there was not one I'm sorry or "excuse" after I told him he needed to apologize he stated it was the dispatchers responsible to apologize to me not his. I've told my home warranty company to make sure never to schedule them for my home again. This company needs to learn the art of time management and customer service.

Debi S.

If you can, use someone else. They were scheduled to come to my house and did not show up. I called at end of day only for them to tell me they can't make it and will need to reschedule. Spent the whole day waiting and they never called. I filed a complaint with my home warranty insurance and requested they don't use them again. Hope this post will help the next person and try someone else.

M V.

Professional work and the administrative assistants who handle calls were very prompt in returning calls.

Joe D.

Customer service is terrible. Leana (San Antonio) took payment over phone but never processed and then tries to say it wasn't her fault. I have a receipt signed by the tech's and hand written "paid to leana over the phone." Get a bill a month later.
Take responsibility for process the paperwork. It is an easy job that a second grader can do. You have lost my business forever and I called by home warranty company and discussed not using your company.

Joe D.